Camera Online Outlet Reviews 21

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I am glad I have a TSB card with Fraud… I am glad I have a TSB card with Fraud Protection. Do not get taken in by their phony website and self written reviews. They also trade under another two alise... See more

Rated 1 out of 5 stars

Total scam, ordered a drone, never came, the usual FedEx tracking Balloney! A total scam ! Luckily my credit card provider paid me the cost, I’m hounding the company every day now

Rated 4 out of 5 stars

Good communications, decent prices. Very fair dealing. I could only hope for a slightly larger range of available products but there is a good chance I will make further purchases in future.

Company replied

Rated 3 out of 5 stars

Firstly the item I ordered arrived as described. I'll be honest that was a big relief as I was starting to be concerned. After spending almost £2000 on a product, I was alarmed that it took a fu... See more

Company details

  1. Photography shop

Written by the company

At Camera Online Outlet, you can shop the best brands of cameras and lenses at 20% off retail price + Free UK Delivery. You will find DSLRs, Mirrorless Cameras, Compact Cameras and even Action Cameras. If you are looking for mega deals and the most attractive prices on the market, Camera Online Outlet is the right place for you.


Contact info

1.8

Poor

TrustScore 2 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

I am glad I have a TSB card with Fraud…

I am glad I have a TSB card with Fraud…
I am glad I have a TSB card with Fraud Protection. Do not get taken in by their phony website and self written reviews. They also trade under another two alises Camera Outlet online & the Music Project. Avoid total SCAM!!!

2 February 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam
Con artists
Avoid
Hope they read this and contact me
Useless pathetic con artists

28 January 2024
Unprompted review
Rated 1 out of 5 stars

This site is a scam

I have been scammed from this company i have phoned them 10 times each time i get passed over to voice mail i have left messages for a call back i have emaold them 5 times and get no response i have used the contact form may be 8 times but get no response dont loose your money

28 January 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, ordered a drone, never came, the usual FedEx tracking Balloney! A total scam ! Luckily my credit card provider paid me the cost, I’m hounding the company every day now

12 December 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a Drone on 24 November 2023

Ordered a Drone on 24 November 2023, was initially sent a note saying this was out for delivery with a tracking number, Drone didnt arrive on date stated and when I check the tracking number it was showing delivered to Edinburgh, (no address shown), I reside miles away from Edinburgh and this was not the delivery address stated. Queried this with company who initially advised they would check, never got a response and on emailing the company a further twice, not receiving any replies of acknowledgement. Very poor service and I now suspect a scam

14 December 2023
Unprompted review
Rated 1 out of 5 stars

No drone & no refund

I ordered a drone from this company back in May and paid the money. I have yet to receive the item. I sent them an email twice enquiring if this was in the way no response. I sent another message via chat on their website stating if they could not honour the sale then refund my payment. Still no reply absolutely disgraceful. Now you can’t even access there website.

17 May 2023
Unprompted review
Rated 1 out of 5 stars

Scam

No correspondence. Taken my money and have not received the product or even an email that says product been sent. Think it is a scam

23 May 2023
Unprompted review
Rated 3 out of 5 stars

Item arrived but slow to post.

Firstly the item I ordered arrived as described. I'll be honest that was a big relief as I was starting to be concerned. After spending almost £2000 on a product, I was alarmed that it took a full seven days between ordering the item I had paid for and being provided with
proof of dispatch and a tracking number.

This delay in postage was only communicated when I chased the company for updates. This should have been communicated by them. Communication between is also only possibly by email, as their phone number which is registered overseas has been disconnected from service.

For others buying from this site, they are good as their word and do provide the product as described, but expect to wait for it.

26 November 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service, beware before buying

Horrible service, don't buy from this co. I ordered a viewfinder by mistake and emailed to have the order cancelled. Even though goods had not been picked up by their courier, they said they couldn't cancel it.
I read their t&c, i could cancel so i contacted them again. They were unhelpful. I called courier and was told they could cancel the delivery but when i contacted them, they refused to cancel it. So I've declined delivery with courier but I'm still not getting any refund. Companies emails to me are signed off with exclamations. Very rude service, I'm still trying to get my full refund but these guys are dragging their feet.
I cancelled the order on 21 Aug 2021 and today is 11 Sep 2021 still not refunded and getting attitude from them.
Buy at your peril.

Beware of this company.

6 September 2021
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Dear Zaffran Shahzada, The item was still on its way and we could not refund you.
Once we receive it back, we will return your money fully.
Do not panic. We hope this plight will be resolved very soon !

Rated 5 out of 5 stars

Fast delivery in perfect condition

Camera arrived quickly and in perfect condition!
The team was very responsive regarding my questions, I am thinking of ordering my future lens on this site, thank you very much!

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Very good price and delivery time as expected.
Good seller, very recommended.

16 August 2021
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Dear Harry Smith,

Many thanks for your feedback.

We are glad that you had a positive experience with us.

We hope to see you again at COO !

Have a wonderful day.

Rated 5 out of 5 stars

Fast delivery great customer service…

Fast delivery great customer service highly recommended.

16 August 2021
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Dear JM,

We are pleased to hear your shopping experience went well.

Always happy to fulfill our customers expectations.

We hope to see you again at COO.

Kind Regards,

The COO Team

Rated 5 out of 5 stars

very responsive

very responsive, I received quickly, I recommend.

13 August 2021
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Dear Jeremie,

Thank you for your feedback.

We are glad you had a positive experience with us.

We wish you a nice day !

The COO Team

Rated 5 out of 5 stars

Great product & service

Great product & service. Great communication, and did everything to get the item shipped out early as requested!

21 December 2018
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Dear Andy,

Your feedback made our day.

Thank you so much for your kind words.

Happy we could provide good customer service.

We hope to see you soon at Camera Online Outlet.

The COO Team

Rated 5 out of 5 stars

Excellent

I would recommend thaïs Company for anyone

17 December 2018
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Thank you for your kind feedback.

Our customers satisfaction is our number one priority.

We are glad to hear you had a positive experience.

Feel free to come back anytime.

Kind Regards,

The Camera Outlet Team

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase and customer service. They helped me efficiently and in a friendly manner. I would buy again! Cheers x

14 December 2018
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Thank you very much for your feedback !

We cannot wait to serve you again.

Merry Christmas !

Rated 5 out of 5 stars

Excellent!

5 stars: Excellent – no reservations, as a bargain hunter I would recommend this company to anyone. Great camera and great prices!

13 December 2018
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Thank you for taking time to write a review.

Your feedback is very valuable to us.

We wish you all the best !

Kind Regards,

The Camera Outlet Team

Rated 4 out of 5 stars

A very good experience to deal with.

Good communications, decent prices. Very fair dealing. I could only hope for a slightly larger range of available products but there is a good chance I will make further purchases in future.

17 March 2018
Unprompted review
Camera Online Outlet logo

Reply from Camera Online Outlet

Thank you very much for your review, we are happy to hear you had a positive experience with us.

We have added a larger variety of products and are adding more daily.

Thank you once again for your feedback !

Kind Regards,

Camera Outlet Clearance Store.

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