When I received my order, one of the earrings I received had a dull stone and was mismatched from the other. I emailed the support team and they were super helpful. I did need to follow up on my ini... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The jewellery is sold as gold / rose gold vermeil: a thick 18k gold layer on sterling silver. I have allergies to jewellery and usually gold plated is ok. If you have any sensitivities I do no... See more
Company replied
I bought a letter necklace from Camile & Stone as a little anniversary gift to myself to celebrate the first birthday of my business. The necklace is beautiful! Simple and elegant, with just a... See more
Absolutely brilliant service! I realised I had made an error when ordering a present. They were incredibly quick to respond and friendly throughout the whole process. They sorted everything with zero... See more
Company details
Written by the company
Camile and Stone is an Australian jewellery brand started in 2020. We saw a gap in the market for affordable finer jewellery and were inspired to build a brand that was accessible and affordable for all. These include everyday classics, personalised custom letter jewellery. We wanted to celebrate women by making them feel individual and confident every day. Camile and Stone designs jewellery that empowers, uplifts and endures. Our range includes necklaces, earrings, and rings bracelets, ranging from 18k Gold Vermeil, Sterling Silver, 18k Rose Gold Vermeil and solid gold pieces. Sustainably sourced materials including natural gemstones, diamonds, moissanite and pearls. Our Camile and Stone HQ team consists of our amazing online customer care and dispatch team, inventory management, and the creative marketing team! We love our Camile and Stone Fam!
Contact info
3.9
Great
706 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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Quality at a great Price
Quality at a great Price! Beautiful Jewellery with super fast delivery. Jenny @Camile & Stone was quick to help with my return items - fast friendly service and very professional. Will buy again!
27 January 2026
Unprompted review
False advertising
The ring stands are nothing like advertised. Not the same shape or quality, and half the size of measurements that are listed online - useless for using for rings.
Their compensation was refunding half of the price - requesting to return it for full refund meant paying for shipping and a restocking fee (even though its due to false advertising and not change of mind) - not worth it! Poor service for false advertising.
26 January 2026
Unprompted review
Reply from camileandstone.com
Hi Fel,
I’m so sorry to hear this — that’s absolutely not the experience we want anyone to have, and it’s really concerning to hear the stands don’t match the advertised shape, quality, or measurements.
This definitely sounds like something that shouldn’t have been missed, and we would genuinely love to sort this out for you as quickly as possible. Could you please send through your order number? As soon as I have that, I’ll personally look into this and contact you with a proper solution.
We really appreciate you bringing this to our attention and the chance to make it right.
Kindest,
Ellie
Super responsive and helpful!
24 January 2026
Unprompted review
Such beautiful products
Such beautiful products! Perfect pieces for myself and as gifts.
Customer service is amazing too
Love, love, love
25 January 2026
Unprompted review
Best Customer Service
I reached out to Camille and Stone when I noticed something on my necklace. Emmy was very helpful and she made sure to address my concerns and sent a replacement as soon as possible. Their customer service is above and beyond and I cannot recommend them enough.
23 January 2026
Unprompted review
Fantastic Service!
Customer service response was very timely and friendly. Jenny was fantastic! She went above and beyond to ensure the company could help me when I received some earrings for a present a year after purchase and they were faulty. Whilst the order was outside their 12 month warranty by two months, Jenny made sure I was looked after. I’m yet to receive the new earrings but really happy with how attentive the staff at Camile and Stone are. They really care for their customers.
23 January 2026
Unprompted review
I have had a great experience with…
I have had a great experience with Camile and Stone. Wifey absolutely loved the jewellery for Xmas! Communication was great and I was able to alter delivery to suit our availability. I accidentally ordered 2 of the same item and Emmy from customer support was super helpful so n organising an exchange in due course.
23 January 2026
Unprompted review
I am so happy with the ring I purchased…
I am so happy with the ring I purchased for my daughter. I needed to exchange for a size up and the exchange process was so easy and fast. Communication is excellent and I look forward to purchasing more beautiful jewellery from Camille and Stone.
24 January 2026
Unprompted review
I received my lovely ring today
I received my lovely ring today. I had to exchange the first one as I ordered the wrong size. Emmy was great, and organised the replacement for me. She kept me updated on each stage of the exchange. Thankyou Emmy & Camile & Stone.
5 January 2026
Unprompted review
Earrings
I had bought earrings but when I tried to work them out they were faulty and I sent them a message in regards to this, they apologised and sent me a replacement promptly. I am very happy with their customer service
22 January 2026
Unprompted review
Amazing customer service
Amazing customer service, would highly recommend!
20 January 2026
Unprompted review
Great service
Great service! I ordered the incorrect size & was no trouble at all sending back to get the correct size!
22 January 2026
Unprompted review
Disappointed
Wouldn’t recommend. Got express shipping and they say allow for 7 business days but ended up taking a few weeks. My whole order didn’t come. They didn’t pack the cuff bracelet,
Earrings and the mystery gift. I tried emailing and texting them and got no response, so pretty much lost my money. Just a bit disappointed because this was meant to be a special gift for my fiancé.
Also no help with locket photos which was so annoying to print the right size photo
24 December 2025
Unprompted review
Reply from camileandstone.com
Hi Matt, I’m really sorry to hear about your experience — I completely understand how disappointing this must have been, especially as it was meant to be a special gift for your fiancé.
Just to clarify, we absolutely can assist with printing photo locket images for you, and I’m sorry this wasn’t made clear or offered in a helpful way at the time. We’d be more than happy to organise this for you.
I’m also very concerned to hear that parts of your order were missing, including the cuff bracelet, earrings, and mystery gift. That’s definitely not acceptable, and I’d really like to look into this properly for you and help resolve it.
Could you please let me know your order number so I can review everything on our end and assist you as quickly as possible? I’ll also check on the shipping timeline and any messages you may have previously sent.
Thank you for bringing this to our attention — I truly hope we can turn this around for you.
Kindest,
Ellie
A ring I purchased 4 weeks ago broke
A ring I purchased 4 weeks ago broke. The team were so easy to converse with and it was a very easy process
19 January 2026
Unprompted review
Amazing pieces of jewelry
Amazing pieces of jewelry, wear them everyday. Will definitely be purchasing again
21 January 2026
Unprompted review
Amazing!!
Great quality products! Did a big order for Christmas and everyone loved their gifts. Usually my ears get sore from new jewellry but they did not react at all to the earrings I bought.
25 December 2025
Unprompted review
Great customer service
The friendly customer service I received after an unfortunate factory defect really impressed me and increased my trust in Camile and Stone! I sent through an email with photos and received a refund within a few days of Emmy confirming the defect. Great customer service is rare these days so I definitely appreciate it and I will be back to order more just based on this experience alone.
The other products I received have all been great. I've worn most of them almost every day since they came and there's no sign of tarnishing.
19 January 2026
Unprompted review
I would high recommend
I would high recommend, their jewellery is so beautiful and the customer service is amazing! I can’t wait to purchase more things.
5 January 2026
Unprompted review
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