Campaignmonitor Reviews 196

This company once upon a time use to be good - now it's atrocious. You cannot trust them with anything. I have just tried to log back in to my account to begin a heavy 3 month marketing campaign on a new product. My account no longer exists. The company's response..."Campaign Monitor accounts are set to a pending closure status after a period of inactivity. We cannot share the criteria that determines an account inactive or the time frame used within the closure process, nor will we notify users of the account in any way beyond the in-app notification mentioned above.

They have now deleted ALL my past email campaigns and my customer data (including GDPR opt out requests) gained over the last 9 years.

DO NOT TRUST THIS BUINESS AS A MARKETING PARTNER.

We’ve been using Campaign Monitor for years and it continues to impress. Stewart and the entire support team have been outstanding. Ultra-fast communication, thorough, and always quick to resolve any issues we might encounter. The newsletter platform is straightforward, intuitive and reliable. Highly recommended for any organization seeking an email-marketing tool that just works, is simple to use and easy to review your metrics.

Incredible poor experience. We have been with them a long time but recently had a tough few months and got behind with payments. We made clear we'd pay asap and have now offered to settle the outstanding invocies but in the mean time they have demanded extra fees, interest and payment in advance for an invoice we do no yet even owe. The funds they now claim are due are nearly three times the outstanding amount and will drive us into bankruptcy. We have offered to pay the late amount immediately, but they are totally inflexible and appear to want to administer a punishment beating not support and understand a long term client. Worse we are just being passed around - our account manager says speak to billing, they say speak to a debt colleaction agency and they refer us back to the client. We cannot get answer to questions and so cannot pay them the funds we now have sitting waiting! Watch out! They will kick you when you are down and there is no one who will take ownership of the client relationship that you can talk to.

I would like to just be able to delete a contact completely instead of it moving somewhere. A few other platforms like this GetResponse, you just can't delete contacts make no sense.

Have been trying to get in contact with their support for 2 weeks, just no answer. 3 emails I've sent now!

Wonderful and prompt customer service, some of the best we've experienced as a company.

Some British companies like BT should take a leaf out of your book...

Really highly recommended. Thanks a million Campaign Monitor.

There was a quick response and good follow up. I have been using CM since 2011 and never had a problem.

BEWARE. 2FA was not recognised for an existing account and therefore you have no access to your account - which in turn means that you can not access any support. It is a serious flaw in the business model and means that you can not speak to a human. Be aware that if you turn on 2FA and the authenticator app fails - you are then locked out and you loose access to your database.

They closed my account without notice so I lost all previous campaigns and my entire database of contacts which I entrusted to these clowns. When I finally found a way to contact the company I was told that they deleted my account for "compliance reasons". They also said I had been advised of this intention. I have no record of any such notification. Do not trust these people with your data!

Jacky's technical assistance was prompt, well-detailed and has helped reinforce our status as Campaign monitor users. Thank you very much!

My support agent was very nice, very quick resolving my case. It is interactions like these that it is worth being a Campaign Monitor client.

Very helpful, thorough response addressing my question and giving guidance for handling it.

Both technical advisors, Priya and Curtis, were very helpful. We are two volunteers who donate our time putting on fundraisers for our two non-profits, the Aplastic Anemia & MDS International Foundation one of which helped us with the rare illness that took our oldest son and the other which is a small school in Selma AL, McRae-Gaines Learning Center. We use Campaign Monitor to engage with past participants so that they don't miss the opportunity to fundraise with us. We understand that major companies might better use Campaign Monitor, but with training it can be a very useful tool for non-profits as well.

Quick, responsive, accurate
Sorted me out with one question and got right to the issue.

Campaign Monitor is a great email marketing platform. Our reach and open rate has improved immensely since using CM. It's easy to use and secure.

Campaign Monitor support is timely and clear - exactly what support should be!

I had a very disappointing experience with Campaign Monitor. There were no clear instructions on how to cancel a subscription. I sent an email to cancel my subscription and received no response. Meanwhile, they continued to withdraw money from my bank account for several months without my noticing.

When I contacted them, I was informed that their emails are not monitored, a fact that was never communicated to me. I did not receive any auto-reply to indicate that my cancellation notice had not been received, so I mistakenly believed that the cancellation had been processed.

Dealing with Mike, the shift leader, was particularly frustrating as he showed no empathy towards my situation. Although I requested to escalate the issue to a manager, I was told it had been escalated but still received a response from the same person, not the manager.

Overall, my experience with Campaign Monitor was far from satisfactory.

Cannot contact these people at all. Our admin has left the company, and its impossible to make contact with them. I urgently need to update my billing details..

As usual, the very quick response time Support (Vikki).

Overall, an excellent service.