Camp Leaders Reviews 663

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and supportive approach throughout various processes. Many people highlight the outstanding customer service, noting quick response times and a genuine willingness to assist with any questions or concerns, making them feel welcomed and at ease. However, some customers also noted that they felt unsupported when issues arose regarding program participation. A few other people also felt that their qualifications were not adequately recognized for program entry.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, empathy, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the exceptional... See more

Based on these reviews

Rated 5 out of 5 stars

Some of the best customer service I have ever experienced. Any questions or concerns I had they were swiftly answered. I need to personally shout out Lilly Matelyssi, Ryan and Matt. These people guid... See more

Rated 5 out of 5 stars

I found Camp leaders randomly by scrolling through Snapchat of all places, They have made this whole process so easy and their level of understanding is unmatched… any time I’ve called my questions... See more

Rated 5 out of 5 stars

I want to start this review by highlighting the entire reason my camp leaders experience has been outstanding. Ryan, you have been so kind and can answer any question I have thrown at you, genuine... See more

Rated 5 out of 5 stars

Camp leaders were so great in helping me with my application & visa requirements. Whenever I needed help, I would call and someone would be there to answer any questions I had or problems I faced. The... See more


Company details

  1. Travel agent

Written by the company

Camp Leaders provides summer camp America placement opportunities for people from around the world to work at American summer camps, with the chance to travel afterwards.


Contact info

4.8

Excellent

TrustScore 5 out of 5

663 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing Team and great experience

The CampLeaders team is amazing! It was always very helpful to talk to them and get advice regarding the whole process. They reply very quickly— in my experience, on the same day. It seems like they want to make the entire process as easy as possible for you, really appreciate this. They check in to see if you have any questions and remind you about the next steps. If you’re worried about anything, they do their best to reassure you—such empathetic and kind people! Would definetely recommend Campleaders.☺️

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Support & Smooth Application Process!

Applying through Camp Leaders was a great & smooth experience from start to finish! The process was well-structured, clear, and super supportive, making it easy to navigate every step.

Helpful & Friendly Staff: The team was always available to answer questions and guide me through each stage. Their support made everything stress-free!

Well-Organized Process: The online portal made it easy to track my progress, upload documents, and complete all the necessary steps.

If you're thinking about applying, go for it!

15 February 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this agency. The application process was incredibly easy, and everything was straightforward from start to finish. The team was really helpful and responded quickly to any questions I had. Would do it everytime again! Highly recommended!

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Be aware they will NOT refund you

I’m making this post just so other people are aware of what I’ve experienced and so better educated on what may happen to them. This isn’t to bash the service and I’m happy for people who’ve had a great experience, but unfortunately for me, I feel scammed and I feel like it’s important prospective counsellors are aware that if you decide to drop out all you money that goes towards basically a hiring interview is flushed down the drain...
I’m making this so people are aware:
CAMP LEADERS WILL NOT REFUND YOU
I originally wanted to try out Camp America(Leaders), but I was put off by the expectation to pay before you’ve even learned anything about the process, camps, services etc. So I went through CampCanada, I did it a couple of times and loved it, whilst I don’t think they’re the most transparent in explaining to you what your payments are going towards (they straight up refused to give me an itemised bill lol) they still only expect payment AFTER you’ve been accepted onto a role with a camp - so if you don’t get hired, you drop out, you’re ill, you have a family problem etc etc. they do not charge you - which in my mind, makes perfect sense.
I saw that Camp Leaders was recently taken on under the mother company Small(er?) Earth which Camp Canada is under. I still wanted to go to America so I thought hey why not, I felt like I trusted the Camp Canada services that I could trust Camp Leaders… WRONG lol
First thing - they DO NOT tell you that your deposit is non-refundable until after you pay, crazy?
Then they basically paywall the contract, so again, you don’t learn that the rest in non-refundable until after you’ve paid again.
I didn‘t think about any of this cause I trusted their service and believed, given what the website says, that refunds are negotiable not down right refused***.***
So, they paywall the camps… and also majority of the jobs listed by the camps… Don’t exist, and Camp Leaders DOES NOT tell you that, you have to go out of your way to contact the camps to find that out - so you’re paying money for a service which doesn‘t actually do anything for you, so you might as well contact the camps yourself before bothering with Camp Leaders.
I decided to drop out for a mix of, I had a family issue that meant I’d need to be home for summer, but also the fact that the service was unbelievably unhelpful made me think, I don’t really want to sink in more money anyway.
So I asked for a refund. I assumed, it’s 100 pounds, this company is massive and multiglobal, they won’t miss that amount of money (but me lol yes) so I politely asked for a refund, they said no and I gave them reasons why.
Every.Single. Email. that i sent, they completely ignored my concerns or why I wanted a refund, or that fact I literally proved to them I wasn’t breaching contract, girl I even went as far as looking into consumer rights, which they breach! They didn’t care, just a no every time, eventually ignoring me.
Anyway, I hope this helps someone, and I hope it‘s a clear psa that despite how sparkly their advertising seems and despite how much it says “don’t worry, you’ll get to ‘discuss’ being refunded 🤪” … they won’t.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

KEEP YOUR CHILDREN AWAY FROM THIS!

I had high hopes when I signed up for Camp Leaders, but unfortunately, my experience was deeply disappointing and frustrating. Instead of being a rewarding summer abroad, it turned into an exhausting and costly ordeal. To start, I ended up spending far more money than I earned. After covering all the fees, travel expenses, etc. The camp I was placed at didn’t help matters, as they didn’t provide any real support. I had to figure out how to get from the airport to the camp on my own – which, in a foreign country like the U.S., is far from easy. The food provided was another major issue. It was advertised as being “included,” but the quality was shockingly poor. It was so bad that it wasn’t enough to sustain you for even a week, let alone the ten weeks I was there. I often found myself having to spend extra money just to supplement what they provided. Ultimately, this experience felt like a massive letdown. I gained nothing close to what was promised – no real cultural exchange, and certainly no financial benefit. I wouldn’t recommend Camp Leaders to anyone based on my experience. The reality simply doesn’t match what they promote, and it left me feeling more disappointed than anything else.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Wow, Wow and Wow!

What can I say? A great experience from start to finish!

I was guided through the sign up process and got through that with no issues at all.

My time at camp was truly sensational - getting paid to do fun stuff morning, noon and night, that's my idea of work heaven!

Following camp, I also got the chance to go off on a 3 week jolly on the west coast of the states.

Hoping to return this year, for another fantastic experience!

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Camp Leaders - scammy company

This isn’t a summer camp, it’s a sweatshop! Long 16-hour days for next to no money. Cramped rooms with bunkbeds, one tiny kitchen for everyone, and no sleep. The program picks really crappy camps. Camp Leaders? Useless! Promised support? Lies. Decent pay? Lies. Safe experience? LIES.
Don’t waste your time or money. It’s dangerous, exhausting, and not worth it. Stay away!

1 July 2024
Unprompted review
Rated 1 out of 5 stars

WARNING DO NOT GO TO ÀNY OF THESE USA…

WARNING DO NOT GO TO ÀNY OF THESE USA SUMMER CAMPS WITH CAMP LEADERS. It's more like a slavery camp, I was put in a room sharing lots of bunkbeds, sharing one kitchen & bathroom. I was exhausted and left the camp on the 6th day. You don't get any sleep, people you work with party all night with loud music, alchol & drugs. You work from the moment you wake up till late and night. Only sharing one oven & a set of hobs. I rang Campleaders for help & ended up having to take a coach from Indiana to New York, I was chased accross america by men trying to take me. It was extremely Dangerous. I had to take Uber taxis, coaches & sort my plane to get back to England. I was very hungry at my camp also. I went to Summer camp in 2018. HOW IS THIS COMPANY STILL GOING??? CAMP LEADERS WHAT A JOKE. They Make out its all good but there's nothing good about it. I didn't even get paid for the 14 hour shifts I was working a day. I WAS ABOUT AGE 33 WHEN I WENT TO AMERICA AND IT WAS DANGEROUS FOR ME. CAMP LEADERS LIED & SAID I WOULD MEET OTHER CAMP LEADERS AT THE AIRPORT IN HEATHROW AIRPORT SO I WASNT FLYING ALONE DURING MY 9 HOUR FLEIGHT TO CHICARGO. They lied, I was all alone. It's a con to take all your student loan money. I'm lucky I got back to the uK alive. Someone needs to report this to New, journalists and newspapers. They are going to Universities & selling the Dream.

4 January 2024
Unprompted review
Rated 4 out of 5 stars

Great help

Super helpful with the application for my first year, constantly checking up and answered all my questions and concerns

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Delightful

Amazing, so helpful never can ask a stupid question!! Staff are always wonderful be that through emails/phone calls - Special shout to Libby she is fantastic always super friendly, honest and reliable!!!!

Will always be using this agency for as long as I return to camp!!

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Fab experience

All I have to say what an experience, camp leaders are there all the way though for advice camp was great meet new friends and hopefully see them again next year.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Camp leaders, year in and year out have made the process of not only finding a camp but the whole process of completing my visa seem less. They’re always there to help and support if and when I have needed it and made it possible for me to have a whole new outlook on life as a result of going to a summer camp and as a result all I can say is thank you

11 June 2024
Unprompted review
Rated 5 out of 5 stars

The support camp leaders was great

The support camp leaders was great. Before camp, whilst at camp and now whilst I’m planing to return. My summer experience was great and I can’t wait to go back with camp leaders.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

The best agency by far!

I have used Campleaders now for 4 summers, all going to the same camp.

Although it is a little more expensive than other agencies, from what I have heard from other friends, this one is by far the best.

You have so much support and information given to you to help you get through every section of the application process smoothly. They always respond to emails and I would definitely recommend them to anyone looking to travel to America to work at a camp.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Camp leaders have been absolutely…

Camp leaders have been absolutely amazing.
Camp leaders have supported me through day one for the past 3 years I can always rely on them to have a sincere conversation with me about how to deal with any of my camp worries/struggles.

17 December 2024
Unprompted review

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