Camptoo Reviews 1,724

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

This is rubbish. Descriptions aren't of the actual places named or in the pictures lol. Get local guides maybe???

Rated 2 out of 5 stars

Was going well until about a month ago when payments suddenly stopped coming on time. I’ve had to chase every payment since and the most recent one (fortunately only £40) still hasn’t come despite mul... See more

Rated 5 out of 5 stars

We have hired out our caravan 5 times during the summer with no problems. The site is a bit hard to navigate through and not easy to change settings etc. but other than that we have no complaints. W... See more

Rated 5 out of 5 stars

Great experience.esy support and explanation for payment.Hannah with cavevan van is great for advice how to use camper if you are first time experience.definetly try next time again and hope captain w... See more

Company replied

Company details

Written by the company

At Camptoo we love the freedom of travelling with a motorhome. Our goal is to let people share the joy and fun of travelling with a motorhome or caravan at their own pace. Because we think there is no better way to explore our beautiful country. Share your vehicle and hit the road with an amazing Camptoo motorhome!


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Takes the headaches out of the rental process

Camptoo take all the headaches out of renting out our campervans. They do all the advertising, payment and deposit collections and reminders to guests. They even manage the handover process, saving us a lot of time and ensuring our campers are in safe hands :)

24 April 2022
Unprompted review
Rated 1 out of 5 stars

Do not hire your vehicle with Camptoo

Do not hire your vehicle with Camptoo. They are by far the worst company to use for hiring out your campervan. If there is any problem and you need to cancel for whatever reason, even force majeure they still try to charge up to £350 per cancelled booking, which could cost you thousands. Use at your own risk!

20 April 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE EVER

DO NOT USE. Had to cancel holiday due to rising fuel costs gave 3 months notice and company has kept £300 deposit which my 80yr old mother cannot afford to lose. Reported to trading standards for unfair practices and unreasonable amount of deposit retained. Seeking legal recourse. Camptoo also threatened to sue me if I gave bad feedback. They blame campervan owner for keeping deposit. 😭

6 April 2022
Unprompted review
Camptoo logo

Reply from Camptoo

Hi Lee,

Thank you for leaving feedback.

Our Customer Happiness team has been in contact with you regarding the matter where we explained that before the cancellation costs apply once a booking is cancelled. These conditions have to be accepted before the first down payment and cannot be waived.

Rated 5 out of 5 stars

We hired a motorhome for the first…

We hired a motorhome for the first time. Once we chose one the process was easy and straightforward. The communication with the owner was very good and on pick up (from Otley Suffolk)Tess was very helpful and informative. The motorhome was spotless and had everything we needed in it.
We will be going again.

25 March 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous, the motorhome was dirty and loads of items were broken. We were then charged for these after providing evidence that we complained about these with the owner. Camptoo were shocking and did not help or understand us in the slightest

25 March 2022
Unprompted review
Rated 5 out of 5 stars

I've used Camptoo for a few years now…

I've used Camptoo for a few years now to rent out my camper. Lots of bookings and no hassle when it's came to claiming damages for a knocked off mirror. If you're thinking of renting out your own van, Camptoo are a safe pair of hands.

16 February 2022
Unprompted review
Rated 5 out of 5 stars

Camptoo do the Admin

Camptoo take all the admin work out of renting out our motor-home with well timed prompts to ensure that the experience is a pleasant one.

29 January 2022
Unprompted review
Rated 1 out of 5 stars

Would never use again

Would never use again!
Paid a huge deposit & also paid owner cash for a broken tv, that wasn’t our fault as owner had wedged it by sofa & was broken when got to destination, no return of deposit & want to charge us extra 😡 Hired camper vans from private companies for years & never had a single issue, first time used these & terrible aftercare!

20 January 2022
Unprompted review
Rated 5 out of 5 stars

A very simple process

A very simple process, where communication was effective and timely and vehicle presented as advertised at a cost effective rate. Highly recommended.

19 January 2022
Unprompted review

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