CAMUS COGNAC Reviews 1,145

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as superb and delicious. Many people highlight the excellent service, particularly appreciating the informative and friendly staff who make the experience enjoyable. The delivery service is frequently noted for being prompt, efficient, and well-packaged, with products arriving in perfect condition. However, some customers experienced issues with delivery, reporting that their shipments were lost in transit or significantly delayed, sometimes due to customs. A few people also mentioned not receiving their goods at all, leading to dissatisfaction with the service in those instances.

What people talk about most

Product

Clients share positive opinions on the product. Many reviewers describe the cognac as exceptional, delicious,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers describe the products as... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the fast and efficient... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the perfect service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. That was one of the best I've ever had. Now we know a lot about the cognac itself and about Camus manufacturing especially! And of course my own recepy, my private bottle with creat... See more

Company replied

Rated 5 out of 5 stars

We went to the Camus vineyard as part of a Viking tours shore excursion. We were greeted by a wonderful host who taught us how cognac is made. The climax was actually blending our own cognac! The resu... See more

Company replied

Rated 5 out of 5 stars

Bonjour Camus! We had a most enjoyable experience at Camus! Our seminar leader was excellent, and we learned much about making and blending cognac. The service team was very helpful with payment, pack... See more

Company replied

Rated 5 out of 5 stars

Our first visit to Camus thru Viking several years ago was so much fun that we decided to do it again this spring. Once again, it was great fun. This time we started with a delicious lunch at a... See more

Company replied


Company details

  1. Off Licence
  2. Alcohol Manufacturer
  3. Distillery
  4. Off-licence

About CAMUS COGNAC

Written by the company

Maison familiale et indépendante depuis 1863, nous défendons la philosophie sans compromis d'une famille forte de cinq générations. Extraordinairement passionnés, nous sommes des artisans en quête du raffinement le plus absolu. Soutenus par la force de nos traditions, nous restons à la pointe de la science pour porter sans cesse nos cognacs à de nouveaux sommets d'intensité aromatique. Avec cet esprit, nous produisons les Cognacs les plus intensément aromatiques de la catégorie par des preuves scientifiques.
---
At Camus, we have been operating independently since 1863 upholding the same uncompromising philosophy of a family five generations strong. We are craftsmen of an extraordinary passion, engaged in a relentless quest for the utmost refinement. We embrace the strengths of our traditions, while remaining at the forefront of science to always reach new levels of intensity in the aromas of our Cognacs. With this spirit, we create the most aromatic, the most beautiful Cognacs for the pleasure of those who appreciate the finest things in life.

SINGLE SERVE

Written by the company

Une expérience de dégustation inédite // Experience an intense tasting journey
Présenté dans un flacon individuel, le cognac se dévoile tel le plus précieux des nectars. Qu’il soit floral, fruité ou épicé, les cognacs de la Maison Camus sont intensément aromatiques. Single Serve propose une découverte de ces 3 profils caractéristiques de la Maison dans un nouveau format individuel. // An individual decanter dedicated to a perfect tasting of unique cognac. Whether floral, fruity, or spicy, Camus cognac presents its three different aromatic profiles in an individual Service.

Livraison rapide et sûre // Best-in-class Shipping

Livraison offerte à partir de 150€ en France // Free delivery from €150 in France

Livraison offerte à partir de 150€ en France // Free delivery from €150 in France
Préparation et expédition de votre commande le jour même dans un emballage discret et sécurisé // Preparation and shipping on the same day in discreet and secure packaging

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

you were very helpful and took care of…

you were very helpful and took care of a difficult situation created by US current administration

24 March 2026
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Mark

Thank you so much for your feedback. We do our best to satisfy our customers.
Have a nice tasting.

The Camus Team

Rated 5 out of 5 stars

Perfect delivery service and…

Perfect delivery service and exceptional product. This is the top of the top of french cognacs !

3 March 2026
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Pierre,

We would like to thank you for your purchase and for the time you took to give us your opinion,
We are happy to know that you are satisfied with your purchase and that our product meets your expectations.

Have a great day,
The Camus Team

Rated 5 out of 5 stars

Perfect service

Perfect service, perfect delivery, perfect product! Merci!!

16 February 2026
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Jonathan,

We would like to thank you for your purchase and for the time you took to give us your opinion,
We are happy to know that you are satisfied with your purchase and that our product meets your expectations.

Have a great day,
The Camus Team

Rated 5 out of 5 stars

Great tasting experience

My tour had to reschedule my tour due to illness, but they were very accommodating. It was a great tour and learned quite a bit. The guide was great and answered any questions I had. The tasting and mixing was great and did not feel rushed when trying the different blends.

14 January 2026
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Craig,

Thank you so much for your kind feedback, we are delighted that you enjoyed this experience. Our team is working hard to provide you the best quality service. We will forward your message to the guide.

Have a very good day.
The Camus Team

Rated 5 out of 5 stars

Very good cognac and service

Very good cognac and service. Thank you very much.🙏

8 December 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Gerhard,

Thank you so much for your feedback. We do our best to satisfy our customers.
Have a nice tasting and happy new year..

The Camus Team

Rated 5 out of 5 stars

GOOD GOOD GOOD!

GOOD GOOD GOOD!

11 December 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Hello,

Thank you for your kind feedback.
We wish you a happy new year.

The Camus team

Rated 2 out of 5 stars

The most Cognac is great

The most Cognac is great. Ordering is. A dedaster.

26 November 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Karel,

We're delighted to hear that you received your order. However, we'd like to know more about what you think went wrong. Please feel free to email us to let us know.

Thank you,

Have a nice day,
Best regards

Rated 1 out of 5 stars

You've sent me two questionnaires about…

You've sent me two questionnaires about the product and I have not received it as yet. Therefore my experience is negative. Do you as the survey company follow up the order?

Rhona McKay

2 October 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Rhona,

Your package has arrived at the Australian customs office. It is currently being cleared. It should therefore be delivered to you shortly. We send the questionnaire systematically as we cannot predict how long customs clearance will take. We provide daily updates on the delivery status of our customers.
We apologize that you are dissatisfied with our service due to a satisfaction survey received too early.

We are very sorry for the inconvenience and we thank you for your understanding.
Wishing you a good day,

Kind regards,
The Camus team

Rated 5 out of 5 stars

Really quick posting

Really quick posting
Very nice boxing and parcel
Everything perfect

30 September 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Petros ,

We would like to thank you for your purchase and for the time you took to give us your opinion,
We are happy to know that you are satisfied with your purchase and that our product meets your expectations.

Have a great day,
The Camus Team

Rated 5 out of 5 stars

Great experience of blending.

Great experience. That was one of the best I've ever had. Now we know a lot about the cognac itself and about Camus manufacturing especially!
And of course my own recepy, my private bottle with created taste. Every person who like cognac supply try it and feel hospitality and amazing experience of camus blending experience.

3 October 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Eduard

We are delighted to read that you enjoyed the tour and our assembly workshop.We will forward your message to the team.


We wish you a nice day,

The Camus Team

Rated 5 out of 5 stars

Gorgeous cognac

Gorgeous cognac, great service and Comms.

2 October 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Linda,

Thank you so much for your feedback. Our team is working hard to provide you the best quality service.

Have a nice tasting.

The Camus Team

Rated 5 out of 5 stars

Nice bottle

Nice bottle, great gognac

2 October 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Heikki,

Thank you for your feedback on our Special Cognac, we are very happy you like it.

We wish you a nice day.

The Camus Team

Rated 1 out of 5 stars

I cannot get the product in the United…

I cannot get the product in the United States to clear customs. We should have been notified of this issue before purchasing the product.

Renee

30 September 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear Renee,

We sincerely apologize for this delay.
Due to the new arrangements implemented after your purchase, the formalities are more complex. We are working on them so that you receive your purchase. Of course, if this is not the case, you will be refunded.

We sincerely apologize for any inconvenience caused.

Have a nice day.

The Camus Team

Rated 5 out of 5 stars

Perfect

Perfect - :-)

1 October 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Hello,

Thank you so much for your feedback. Our team is working hard to provide you the best quality service.

Have a nice day.

The Camus Team

Rated 5 out of 5 stars

Bonjour Camus

Bonjour Camus! We had a most enjoyable experience at Camus! Our seminar leader was excellent, and we learned much about making and blending cognac. The service team was very helpful with payment, packaging, and shipment. We received our products when promised, in perfect condition. Merci beaucoup!

28 August 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Dear William,

Thank you so much for your kind feedback, we are delighted that you enjoyed this experience. Our team is working hard to provide you the best quality service. We will forward your message to the team.

Have a very good day.
The Camus Team

Rated 5 out of 5 stars

Thoroughly enjoyed the Blending…

Thoroughly enjoyed the Blending Experience. Being the only one on the tour was great as it allowed a very personalised experience. Guide was great. Would recommend this to anyone

2 September 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Hello Wayne,

We are delighted to read that you enjoyed the tour and our assembly workshop.

We wish you a wonderful day,

The Camus Team

Rated 5 out of 5 stars

I am very happy I could order on line…

I am very happy I could order on line because I could not find this cognac in my town. It is delicious! Delivery was in a reasonable amount of time.

26 August 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Hello Jennifer,

Thank you for your kind feedback.
We are delighted that your purchase went well.

Have a great day,
The Camus Team

Rated 1 out of 5 stars

i still have not received my shipment.

i still have not received my shipment. And now, Setpember 21, I STILL dont have the courtesy of a response. This is TERRIBLE service.

26 August 2025
CAMUS COGNAC logo

Reply from CAMUS COGNAC

Hello Lisa,

To find out the status of your order's delivery,
we will contact the carrier. We will get back to you by email.

We wish you a nice day.
Kind regards,

The Camus team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look