Canada Gaming Computers Reviews 81

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that the custom-built PCs are well-assembled with excellent components and perform exceptionally, even during demanding tasks. Many people also appreciate the competitive pricing, finding great value in their purchases. However, some customers experienced significant issues with delivery times and order accuracy. There were instances where shipping took much longer than advertised, with a lack of clear communication or tracking information. A few other people also felt that their orders arrived with incorrect or missing components, or even with physical damage, requiring further communication and resolution.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers are... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their systems... See more

Quality

Reviewers mention positive feedback about quality. Many customers are extremely pleased with the final... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant frustration due to... See more

Price

People report positive experiences with price. Many customers found the pricing to be very good, with some... See more

Technology

Reviewers mention positive feedback about technology. Customers are highly satisfied with the performance of... See more

Based on these reviews

Rated 4 out of 5 stars

I recently purchased a custom-built PC from Canada Gaming Computers. I am extremely pleased with the final product—it is well-built, works perfectly, and is truly awesome\! The quality of the bui... See more

Company replied

Rated 5 out of 5 stars

Five units for our video team. Free insured shipping on all of them — that alone saved us hundreds. Every machine arrived undamaged and spec-matched perfectly. The 3-year warranty on commercial purcha... See more

Rated 5 out of 5 stars

I chose Intel and I loved the result out of the box. The PC is very well-built, with very good quality components that are not watered down. I bought from Canada Gaming Computers because they of... See more

Company replied

Rated 5 out of 5 stars

Fantastic pricing! I had been shopping around for a while and I was shocked at the pricing here. Being a Canadian, buying Canadian saves on the cross border headaches, customs, shipping, etc.. I bough... See more


Company details

  1. Computer Shop

Written by the company

Canada Gaming Computers is a leading provider of high-performance gaming PCs and accessories. We specialize in building custom gaming systems that cater to both beginner gamers and seasoned professionals. Based in Canada, our business prides itself on customer support, offering personalized assistance, financing options, and a commitment to fast delivery. Whether you're looking for prebuilt systems or custom configurations, Canada Gaming Computers offers an unmatched gaming experience with cutting-edge technology.


Contact info

4.1

Great

TrustScore 4 out of 5

81 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

The computer was a week late

The computer was a week late, did not receive the free gift and board drivers were not installed or easily installable, I had to download them to another computer and copy them via usb stick. The picture was also missleading, I was expecting water cooled, it's not. Support were helpful at getting me the link for the drivers

30 November 2024
Rated 4 out of 5 stars

Quick delivery and well packaged

Quick delivery and well packaged. Four stars instead of five because some parts were replaced with equivalent hardware to speed up delivery which changed some IO availability.

20 November 2024
Rated 2 out of 5 stars

Lacking Customer Service

I can't get the Bluetooth to work and no one will not reply to my emails asking for help getting it to work.

First and only purchase I will make from you.

22 October 2024
Canada Gaming Computers logo

Reply from Canada Gaming Computers

Hi there,

I’m very sorry to hear about the trouble you've had getting a response and that Bluetooth issues have been causing frustration. We strive to provide timely support, and I apologize for falling short here.

We’ll be reaching out shortly to help you resolve this. I appreciate your feedback and your patience, and I hope we can turn this experience around for you.

Best regards,
Adam
Certified Advisor

Rated 4 out of 5 stars

Great PC bought for pcvr

Everything went well. Ay questions were answered nicely. Glitch at the front end using a credit card.. Very happy with packaging and new pc is great.

20 October 2024
Rated 5 out of 5 stars

Canada Gaming Computers hooked me up…

Canada Gaming Computers hooked me up with my 1st gaming PC, the specs of this PC os top of the line.
Some of my friends advised me to steer away from pre-built PC's, but Canada Gaming Computers hit this one out of the park, quick shipping to Remote Nunavut was a big deal.
Thank you for this beautiful PC

7 October 2024
Rated 2 out of 5 stars

Bent front of computer case

Bent front of computer case, no updates for multiple days on shipping times (still didn’t get an email reply back) had to track manually.

2 October 2024
Canada Gaming Computers logo

Reply from Canada Gaming Computers

Hi Dan,

Thank you for sharing your experience. We understand that issues with shipping updates and a damaged case can be frustrating. We’ve sent you a few emails to help resolve this and ensure your system is just as you expected. Please let us know if you didn’t receive those messages—we want to make sure everything’s taken care of promptly.

We’re here to make it right, and your satisfaction is our priority. Thank you for your patience, and we look forward to resolving this fully.

Best regards,
Tim
Certified Advisor
Customer Support | Canada Gaming Computers

Rated 2 out of 5 stars

The pc i ordered is okay but they…

The pc i ordered is okay but they offered me 2 games compared to someone that were offering warhammer worth 150$ and after purchasing and several times asking them they are sent codes for games named high life and terria or whatever they called. I am not going to use them if anyone want code for those let me know

30 September 2024
Unprompted review
Rated 2 out of 5 stars

Afterwards pulling trigger I knew I made a mistake.

They shipped me the computer late despite their same day shipping advertising, it went out two days later and I know this from Canada Post shipping label. No big deal, but I had to contact them and they weren't truthful with me and only created a shipping label late that day only because I had called and they told me they shipped in afternoon. Computer did not look like picture on their website and was missing LEDs on top fans, when I contacted them they told me the one I ordered did not come with those LEDs but no options or information on their site indicating that. Also its not very upgradable despite saying so of what I read on site. I thought it had al least two M.2 drives, it doesn't and I had to upgrade to a lousy 2 TB. I found the website to be a misleading not to list more information. Afterwards pulling trigger I knew I made a mistake and received less computer for the money I paid. They also shipped computer without a power cord and had to drive into town 22 kms to get one. They did reimburse me some money but I was in no condition to travel after being in hospital for 3 weeks it made it even more of a miserable experience. Not sure what's going on with this company but my first thought they were not very professional or organized. One of the reviewers thought it was a scam before she got hers. They also ignore emails they don't want to answer. I regret my purchase and wouldn't trust doing business with them again. Restocking fees are also charged and you pay for your own shipping if you send it back and that is unacceptable to me. This is only my experience and can't talk for others but I regret my purchase and dealing with them.

23 September 2024
Canada Gaming Computers logo

Reply from Canada Gaming Computers

Thank you for sharing your feedback! We're sorry to hear about the issues you're facing. Could you please contact us directly so we can help resolve this as quickly as possible?

Regarding your motherboard, it comes equipped with 2 SSD slots, so if you need assistance upgrading or troubleshooting, feel free to reach out. We're here to help!

Rated 4 out of 5 stars

Would recommend this company!

Excellent online gaming computer, the performance of it was amazing! Packaging and shipping were good. The only reason for the 4 star instead of 5 was because of their customer service, not the product. I had a few hiccups with receiving all my items and their customer service was very slow in responding. However, I eventually received all my items and compensation for the hiccups. Customer service was very friendly.

24 June 2024
Canada Gaming Computers logo

Reply from Canada Gaming Computers

Hi Jennifer!

I'm Adam from Canada Gaming Computers. I'm sorry to hear about your experience but we haven't received any communication from you regarding your order. Please call us at 902-314-5443 for assistance and we'd be happy to support you on your order.

Best,
Adam

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