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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the entire process smooth and stress-free. People frequently highlight the exceptional customer service, noting quick response times and a commitment to guiding users through every step, from initial queries to activation. The service itself is described as seamless, efficient, and highly reliable, with many appreciating the ease of obtaining a Canadian SIM card even before arriving in Canada. However, some customers also noted issues with communication and follow-up, with a few experiencing difficulties in getting responses or receiving conflicting information. There were also isolated instances where individuals reported problems with SIM activation or a lack of service in various locations, leading to frustration and the need to seek alternative solutions.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, patience, and professionalism.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied

Rated 5 out of 5 stars

Amazing team. 100% geniune dont give a doubt about being scammed. Its a geniune and 1000% authentic company i just got a sim from rogers delivered at doorstep and didnt pay a single penny. I will be b... See more

Company replied

Rated 5 out of 5 stars

Indeed, it goes without saying that canadian sim and offers are outstanding with its best features, products and packages. A word of mouth referral made us to connect with Mr. Kunal, who shared us a g... See more

Company replied

Rated 5 out of 5 stars

Seamless and quick service. Kunal Sharma made sure to patiently clarify all of my doubts and cleared any confusions I had. Got a great student offer which includes a free Pixel phone upon commiting to... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Mobile network operator
  3. Phone and internet services

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

741 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service provider!

My experience with Canadiansim has been great because of the help of Mary Chu🫶🏻 She’s so great at her work and indeed very helpful! She’s a one call away person and responds fast. The services and offers also are great especially for the students. Thank you for the excellent service provided to us, your clients!

4 March 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Nicole,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Very good service

Very good service

9 April 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Ashwini,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

pretty good

pretty good, laura helped me a lot

1 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Thiago,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars
canadiansim.com logo

Reply from canadiansim.com

Hi Jeem,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Very fast response

Very fast response. We enquired the plan on the store and we got the good deal via CanadianSim. Appriciate the respose.

15 April 2024
canadiansim.com logo

Reply from canadiansim.com

Hi :),

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience

4 April 2024
canadiansim.com logo

Reply from canadiansim.com

Hi :)

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Lorena’s customer service

Estou no Canadá há 7 meses e ainda não tinha conseguido assinar um plano com celular pois não confiava e não entendia as informações que me passavam (os planos aqui são bem diferentes do Brasil). Estou muito agradecida por ter encontrado a Lorena! Atendimento rápido e eficiente, ela esclareceu todas as minhas dúvidas e encontrou as melhores soluções para o meu caso. Além do plano e do celular, eu ainda assinei a Wi-Fi para minha casa. Recomendo demais!
—-
I've been in Canada for 7 months and I still hadn't managed to sign up for a cell phone plan because I didn't trust and understand the information I was given (the plans here are very different from Brazil). I'm very grateful to have found Lorena! She answered all my questions quickly and efficiently and found the best solutions for my case. In addition to the plan and the cell phone, I also subscribed to Wi-Fi for my home. I highly recommend her!

10 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Carla,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

It was smooth, friendly and fast

It was smooth and fast. Thanks to Jasmit for her kind assistance and wise advice. She was able to help me understand and choose the right service according to my need specially before coming to Canada. Great job! Thank you.

10 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Alexuz,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

HIGHLY RECOMMEND

I recently had an amazing experience with a sales representative by the name of Chu. I was in the market to change my phone plan and look to upgrade my phone. She walked through the various options I had and took the time to show me plans that worked for my lifestyle. I was able to upgrade the phone to the one I wanted and it came the very next day. I recommend this representative to all my friends and family as she was very professional and helpful.

2 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi :)!

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Canadiansim is very trustworthy company…

Canadiansim is very trustworthy company which provide both SIM card and mobile phones at easy and affordable prices. Thank you so much Canadiansim team for your services.

2 April 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Jasveer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

I was completely impressed with their…

I was completely impressed with their professionalism and customer service. The transaction went very well and smooth.Received the phone the following day. Highly recommended

8 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Reynan,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

Canadian SIM Team

Rated 5 out of 5 stars

Excellent service from very attentive…

Excellent service from very attentive Rabdep. I loved the phone and the plan is within our expectations. The sim card arrived at my house and received support from Rabdeep in activating the Chip. Thank you!

9 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Rosana,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

Canadian SIM Team

Rated 5 out of 5 stars

💯 legit! Got our IPhones in just 3days - look for Ms MaryChu for smoother transaction

We had our network transferred from Fido to Rogers and it was very smooth! 100% legit! As a newcomer here in Canada, we were very cautious in every transaction that we make. They’ve proven that their services are not ‘too good to be true’ but lo, it’s really so good and TRUE. Kudos to Ms. MaryChu, she really helped us and even extended her working hours just to accommodate all our queries. That agent deserves a raise! 🙌

9 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Robie,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

Canadian SIM Team

Rated 5 out of 5 stars

Canadian Sim is the best.

I would like to thanks Canadian SIM for providing exceptional services to newcomers like myself who recently arrived from Taiwan. I got a Canadian number along with a fantastic deal on the Google Pixel 7A with the Rogers 5G network while sitting in my country. I am thoroughly impressed by the professionalism by the lady RABDEEP, who consistently assisted me by promptly answering my messages and emails, as well as helped me in selecting the best phone and plan within my budget. She ensured that I received my phone at the Calgary airport. I wish I could give them 10 stars. I highly recommend Canadian SIM to all newcomers from taiwan.

6 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Rodolfo,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Super Quick

Super Quick, received the sim within 5hrs of filling form.
Thanks Rabdeep & team for delivering it at 9pm same day.
Best part, the SIM is ready to use immediately.

8 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Jaspreet,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

I loved the service and would like to…

I loved the service and would like to thank Juliana, who was extremely helpful and answered all my questions. I recommend Canadian Sin to everyone who values a high level of support and professionalism.

23 March 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Amanda,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Excellent customer service

When I arrived in Canada, I was lost without a Canadian number and Juliana helped me, with patience and kindness, to get my new number and internet on my phone quickly and conveniently. I am very grateful for, the excellent service.

6 January 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Burna,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

the best service with the best product!

5 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Edinho,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

The customer service was awesome

The customer service was awesome

28 March 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Ifeoma,

Thank you for your kind words!

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Exceptional Customer Service Experience with Rabdeep Kaur at Canadian Sim

I recently had the pleasure of interacting with Rabdeep Kaur at Canadian Sim, and I must say, my experience was exceptional. Rabdeep went above and beyond to assist me in getting a phone with a sim plan prior to my arrival in Canada. She patiently explained the various offers and plans available, suggesting the one that perfectly suited my budget and needs. Her clarity in clearing all my doubts was remarkable, and her quick responses to my questions were nothing short of impressive. Rabdeep's peaceful demeanor and top-notch customer support made the entire process smooth and hassle-free. Overall, my experience with Rabdeep Kaur at Canadian Sim was outstanding, and I'm grateful for her assistance. Thank you!

3 April 2024
canadiansim.com logo

Reply from canadiansim.com

Dear MD Sikender,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

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