Disgusting service. Paid for a product online, took my money. No confirmation of product. No staff want to help just tell me because I paid online there’s nothing they can do. Claim made with the bank... See more
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I placed an order two weeks ago. Neither Worten or the delivery company knows what's going on. In my profile it says it was delivered 2 years ago! On Seur page it says it was never delivered to them.... See more
Wish I had read these reviews before giving anything to this shocker of a company. Ordered a new Samsung mobile phone. Order Paid, should be delivered 3 - 5 Business Days. 1 week later, drove to the... See more
Well, there you are as a man at Worten in Puerto del Rosario. At home, with your wife, you have chosen a new washing machine, but in the shop you naturally have to deal with stock, new types or washin... See more
1.4
Bad
256 reviews
No history of asking for reviews
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Very bad service.
Very bad service. You buy and then there is no delivery… This is our second experience. Buy a media market => the delivery works
16 February 2024
Unprompted review
Unable to place an order
Have tried to order two electric bikes, unable to complete order as once I start the buy product process Lanzarote is not an option and does not except an NIE number.
Product is Moma Bikes BIE20.2NUN
Unable to communicate through email, what's app etc
23 November 2023
Unprompted review
Poor post sales policy - be aware
Bought a monitor upon Sales Assistant advice and it proved to be poor quality for my needs. Brought back the item with no signs of usage hours after my purchase and they denied any refund or upgrade. Immediately.compiled a Loja de reclamacion..Ridiculous and manipulative post sales policy, be aware
29 March 2023
Unprompted review
I would never buy from Worten again
I would never buy from Worten again, whilst they are super helpful when you buy if you have a problem it’s near on impossible to get help. Phone number tells you to email now, you email, no one answers your mail. You try WhatsApp they lady looked Monday, it’s Thursday now … you call the WhatsApp number, no answer (5 times) and the mail box is full … last attempt I try by Facebook… they answer a day later … Sorry … you need to call the shop!
30 January 2023
Unprompted review
I bought a washing machine online the…
I bought a washing machine online the delivery was booked for last Saturday it is now Tuesday and still no washing machine. I tried to telephone the delivery company 6 times nobody answers the telephone. I have sent worten customer service 5 emails requesting my washing machine or a refund. No reply at all. They obviously do not care and have zero customer service. Stay way from this company.
5 November 2022
Unprompted review
Communication problems with Wortens.
We chose a big company to get our air conditioner for protection. We made sure we got a 5 year warranty. Last year we bought from La Chafiras. It was a Becken at 259 eu and 265 eu installation and 43 eu for extended warranty. After very little use the air conditioner stop functioning with E6 message. We did have a man come to look at the air conditioner but he would not go on roof where outside air conditioner unit is. They said they want 325 eu to repair, more than the cost of the air conditioner. We said we don’t want to pay that much to find the same problem would happen again. After several visits to customer service to complain, we were told ‘case is closed’. They say they will ring you back. They never do. We are not sure yet if there are misunderstandings and possibly a language barrier at the way this situation has been dealt with. Unfortunately our spanish is limited but the 2 gentlemen at customer service desk spoke very good English and were helpful. We hope to hear from Wortens Manager with a fair solution once our written complaint has been reviewed.
6 October 2022
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