I purchased a Japan only bourbon from Cana Win Co. The price was slightly higher than other posted prices from other sellers, but those sellers had a bunch of m8xed reviews with issues. I felt confide... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had a bad experience with making an online purchase. So I was nervous making another one. However, Cana Wine Company had a rare bottle that I really wanted. It was either trust or miss anot... See more
Company replied
Buyer beware. I ordered the Crown Royal XR Red Waterloo. It wanted me to pay by paypal. I entered the address to where my item was to be shipped and the bill of sale sends it sending it to my old form... See more
Company replied
My experience with CANA wines was exceptional! Tmy delivery was relatively quick (5 days) especially during Christmas time. The wines were packed superbly. Plus, the prices are fabulous. I will surely... See more
Company replied
Company details
Written by the company
Cana Wine Company, a boutique online retailer that specializes in offering rare and exceptional wines, bourbons, and spirits. At Cana Wine Company, we are committed to providing our customers with the highest quality products, exceptional customer service, and an unrivaled shopping experience.
Contact info
701 cowan st, 37115, Nashville, United States
- 629-800-5131
- support@canawineco.com
- canawineco.com
4.6
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% satisfied
Hello,
I’m writing to retract an earlier comment made about a product I received. The condition of the product was in poor condition. I was contacted within a few days having emailed as well. Within a few days CanaWine replaced the product to 100% satisfaction!
Thank you
14 November 2024
Unprompted review
Reply from CANA Wine Company
Hello,
Thank you so much for following up! We're glad we could resolve the issue to your satisfaction and appreciate the opportunity to make things right. Your satisfaction is very important to us, and we’re here to help anytime.
Thank you again for your support!
Thanks,
Cana Wine Co. Team
Slow shipping, poor customer service and lack of communication
Chose one day air shipping and paid a huge amount of $126 just for shipping to get one bottle of wine as I needed it urgently and then the bottle ended up arriving 8 days later. No update on status for 4-5 days, very difficult to reach their customer service to ask making me wonder if this was a scam and caused me unnecessary stress. After that, I wrote an email to complain about delayed shipping and poor customer service. It’s been a few weeks and nobody even bother replying. Very disappointed how they don’t care about customer at all. I bought 5 Caymus bottles directly from Caymus and the experience was day and night different. I got the wine the next day and they always keep me updated on the status.
I would not work with this company again, as they simply don’t care.
Edit: please reply to my complaint email. I want refund of my expedited shipping fee.
9 October 2024
Unprompted review
Reply from CANA Wine Company
Hello,
I’m truly sorry to hear about your disappointing experience. Shipping delays, especially on time-sensitive orders, can be frustrating, and we understand the stress this caused. Paying for expedited shipping and not receiving timely updates or responses is not the standard we strive for, and we apologize for the oversight in communication and delay.
Thank you for sharing your feedback—it’s vital for helping us improve. I’ll be happy to make sure your experience is reviewed with our team so we can better serve customers in the future. If there's anything we can do to make this right, please don’t hesitate to reach out.
Thanks,
Cana Wine Co. Team
Product was delivered quickly with good…
Product was delivered quickly with good notifications via email.
1 November 2024
Unprompted review
Reply from CANA Wine Company
Thank you for your feedback! We're glad to hear that the quick delivery and email updates met your expectations. We look forward to serving you again!
Thanks,
Cana Wine Co. Team
Still extremely satisfied
Still extremely satisfied. Last order arrived in 48 hours in perfect shape.
1 November 2024
Unprompted review
Reply from CANA Wine Company
Thank you for your continued trust! We’re thrilled to hear that your order arrived so quickly and in perfect condition. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
Seamless transaction!
Connor was so helpful and easy to work with to help me secure a hard to find product. He went out of his way to make me feel confident in my order. Delivery was really fast and the packaging was incredible! Will use CANA again without hesitation.
30 October 2024
Reply from CANA Wine Company
Thank you for sharing your experience! We're thrilled to hear that Connor provided such helpful service and made you feel confident in your order. It’s great to know that the delivery was fast and packaging met your expectations. We look forward to serving you again and are here anytime you need assistance with hard-to-find products!
Thanks,
Cana Wine Co. Team
Shipping and communication was seamless
Shipping and communication was done seamlessly.
31 October 2024
Reply from CANA Wine Company
Thank you for the feedback! We’re glad to hear that the shipping and communication met your expectations. We look forward to providing you with more seamless experiences in the future!
Thanks,
Cana Wine Co. Team
Brad always answers my questions and…
Brad always answers my questions and helps with my orders. Received order on time.
Great customer service.
30 October 2024
Reply from CANA Wine Company
Thank you for your kind words! We're so pleased to hear that Brad has been helpful and that your order arrived on time. Providing great customer service is our priority, and we’re glad to know we’re meeting your expectations. Looking forward to assisting you again soon!
Thanks,
Cana Wine Co. Team
Great communication and lightning fast…
Great communication and lightning fast shipping. Unfortunately, the wine turned out to be corked. Reached out but received no reply.
18 October 2024
Unprompted review
Reply from CANA Wine Company
Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our communication and quick shipping. We appreciate your recommendation and look forward to serving you again!
Thanks,
Cana Wine Co. Team
It was wonderful to find the bottle I…
It was wonderful to find the bottle I was looking for and was able to be shipped to Illinois. I was extremely surprised on how fast the turnaround time was. This was a gift and he was extremely happy with my choice. Thank you for making this collectors day!
28 October 2024
Reply from CANA Wine Company
Thank you for sharing your experience! We're delighted we could help you find the perfect bottle and get it to Illinois quickly. Knowing that it made your gift recipient's day is the best feedback we could hope for. We look forward to helping you with more special finds in the future!
Thanks,
Cana Wine Co. Team
Thank you so much for everything you’ve…
Thank you so much for everything you’ve done, my daughter and her husband loved the gift. It arrives safe and sound. And I would definitely recommend you too friends and family.
28 October 2024
Reply from CANA Wine Company
Thank you for your kind words! We're so happy to hear that the gift was a hit and that it arrived safely. It means a lot to us that you'd recommend us to friends and family. We look forward to helping you with more special gifts in the future!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your feedback! We're thrilled to hear you enjoyed our service and pricing. We look forward to serving you again!
Thanks,
Cana Wine Co. Team
Reliable
Reliable, Quick, wonderful service! This website is the real deal! This was a very hard to find product and the service was great! Received the bottle as promised, and it arrived quickly and nicely packaged, so I’m very happy! After seeing so many other liquor sites where people’s reviews showed that they didn’t receive their items or had bad experiences, I want to let everyone know that this is a website you can trust! Thank you so much!
24 October 2024
Unprompted review
Reply from CANA Wine Company
Thank you for your incredible feedback! We’re thrilled to have earned your trust and are delighted that we could provide a smooth and reliable experience for such a rare find. Your satisfaction with our service, shipping, and packaging means a lot to us. Thank you for sharing your positive experience, and we look forward to helping you find more hidden gems in the future!
Thanks,
Cana Wine Co. Team
Great company and not just for Wine
First they carry difficult to find Bourbon. Then they ship it promptly when you buy it.
10 October 2024
Unprompted review
Reply from CANA Wine Company
Thank you for your review! We're glad we could help you find those hard-to-get bourbons and get them shipped to you quickly. We look forward to bringing you more rare finds in the future!
Thanks,
Cana Wine Co. Team
Quick shipping and product availability was key!
I hunted all over the U.S. to find Eagle Rare bourbon for a Christmas gift for my son in law. CANA actually had it in stock! It was shipped very quickly, and arrived well-packaged. My son in law is going to be over the moon surprised!
13 October 2024
Unprompted review
Reply from CANA Wine Company
Thank you for sharing your experience! We're thrilled that you were able to find Eagle Rare bourbon with us, especially for such a special Christmas gift! It’s great to hear that it was shipped quickly and arrived well-packaged. We hope your son-in-law loves the surprise! If you need anything else in the future, we’re here to help. Cheers!
Thanks,
Cana Wine Co. Team
Great customer service!
30 September 2024
Unprompted review
Reply from CANA Wine Company
Thank you for your kind words! We're glad to hear you had a great experience with our customer service. We appreciate your support and look forward to helping you again soon!
Thanks,
Cana Wine Co. Team
Easy Ordering and Fast Delivery
Fast delivery and the bottles were well packed. Pleased with the packaging inserts and bottle wraps. Easy to do business and more than fair prices.
4 October 2024
Reply from CANA Wine Company
Thank you for your fantastic feedback! We're thrilled to hear that you were pleased with the fast delivery and the quality of our packaging. We strive to make the purchasing process easy while offering fair prices. We appreciate your support and look forward to serving you again soon!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your review! We're glad to hear that the ordering process was easy and that your order arrived quickly. We appreciate your business and look forward to serving you again!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your feedback! We're glad to hear you had a smooth experience with fair prices and fast shipping. We appreciate your business and look forward to serving you again!
Thanks,
Cana Wine Co. Team
Perfect gift
2 October 2024
Reply from CANA Wine Company
Thank you! We're delighted to hear that you found the perfect gift! If you need anything else, feel free to reach out. Happy gifting!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for your review! We're glad to hear you found our prices good, enjoyed fast shipping, and appreciated the safe packaging. We look forward to serving you again!
Thanks,
Cana Wine Co. Team
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