Scammers Suckle onto legitimate companies cancel pages with pop ups. People think they are being charged an admin fee to cancel with their provider. Little do they know they are being cha... See more
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THIS SITE IS A SCAM AND A FRAUD - it appears at the head of the Google search page for cancelling mobile contracts and looks entirely legitimate, but when you have entered all your info it asks you to... See more
Company replied
big scam! they didn't cancel anything and just for sake of them, they make subscriptions (which sounds ridiculous). They make us confused and assume we already cancelled respective subscription while... See more
Company replied
Beware! Beware! Read the small print. Unless you cancel your trial within 48 hours this company will charge you £24.90 per Month - ongoing month after month until you notice it - even if (having foun... See more
Company replied
1.1
Bad
144 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I got my money straight back here is…
I got my money straight back here is what i suggest you do if they are trying to take £24.90 on continuous card payment that u didnt knowingly authorise first cancel your card with the bank who will issue u a new one immediately and in my case the new one was available straight away for online purchases, get your bank to start a dispute clearly explain why you think u have been scammed you will have to wait for them to actually take your money in other words it is no longer pending i was told the dispute may take 6-8 weeks it went back into my bank within 2 hours my bank blocked the scammers straight away to literate cancelling your card is very important as they will keep taking it good luck my bank Barclays were brilliant
17 July 2025
Unprompted review
Reply from Cancelcontract
Hello krystal Craig,
We are truly sorry to hear about your experience and understand your frustration. Unauthorized charges are unacceptable, and your vigilance in contacting your bank was very wise.
Please contact our customer service team at contact@cancelcontract.uk or by phone at 03 308 084 886 (local call rate), available Monday to Saturday from 8:00 AM to 8:00 PM. They will assist you in resolving your issue and ensuring your subscription is properly canceled.
Thank you for your understanding.
Best regards,
The Cancelcontract Team
have no idea what I was charged £24.90…
have no idea what I was charged £24.90 for. money is taken for nothing from my account and I did not sign for it or for any subscription m.
Please with assist
4 July 2025
Unprompted review
Reply from Cancelcontract
Hello Sandra Dube,
We’re sorry to hear about your concerns and understand how frustrating this situation must be.
Please note that our service includes a trial period before any subscription starts, allowing users to try it without commitment. If you did not intend to subscribe or have questions about the charges, we are here to help.
Please contact us directly at contact@cancelcontract.uk or by phone at 03 308 084 886 (local call rate), Monday to Saturday from 8 a.m. to 8 p.m. We will be happy to assist you and review your case.
Best regards,
The CancelContract Team
Disney+ cancellation scam
Went online this morning to cancel my disney+ subscription. I became suspicious when asked to enter my credit card details and to pay a £14.99 fee. I didn't enter my card details and came on here to see the reviews. WOW!! Avoid.
9 April 2025
Unprompted review
Reply from Cancelcontract
Hello J McGann,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
I cancelled my contract with EE using…
I cancelled my contract with EE using the template was charged £1.49...
But today i was charged for another £24.90 for what???? i didn't even subscribe... How on earth did this company got my bank details for payment??? This is a serious matter and I'm going to report this company. They think I don't know nothing about the law... incase you want to message me or call 07943113804...
Don
5 February 2025
Unprompted review
Reply from Cancelcontract
Hello Don Niduaza,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Scammers…
Having issues with GIFFGAFF so decided to cancel Contract with them.
Never gave it thought,saw Cancel Contract,believing it was GIFFGAFF as I was on their platform.
Looked at my emails,next thing I know I was billed for the service.
This lot will not give an answer"WHAT ARE YOU DOING MASQUERADING ON THE GIFFGAFF PLATFORM ".
Will not give an answer,or a refund which I've asked for.
I said every Contract has a cooling off period
9 December 2024
Unprompted review
Reply from Cancelcontract
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
I have been charged twice 24.99…
I have been charged twice 24.99 although the contract was terminated. It has been a hassle to get this stopped.
7 October 2024
Unprompted review
Reply from Cancelcontract
Hello Lois,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you have encountered difficulties with the fees and cancellation of your contract. This is not in line with the service standards we wish to offer our customers, and we apologize for the inconvenience.
We were able to identify your file by using your first and last name on Trustpilot. We would like to inform you that your cancellation and refund request has been processed by our customer service department.
We invite you to contact our team at contact@cancelcontract.uk or 44 330 808 4886 if you have any further questions or wish to check the status of your file.
We thank you for your patience and understanding, and hope to resolve this issue as soon as possible.
Best regards,
The CancelContract team
I have been charged 2 payments 1 in…
I have been charged 2 payments 1 in September and yesterday for £24:99 a contract I cancelled with EE back in September and have now idea why I was charged I phoned them and they said it was for a premium service charged?
12 November 2024
Unprompted review
Reply from Cancelcontract
Hello,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you have been charged twice for a contract that you cancelled in September. This is not how we wish to treat our customers and we understand the confusion this may cause.
However, we are unable to identify your file due to the nickname used on Trustpilot. In order to resolve this situation quickly, we invite you to contact us directly at contact@cancelcontract.uk or on 44 330 808 4886 with more details about your file.
Our team will then be able to investigate this billing and help you understand the situation, especially if charges related to a premium service are involved.
We thank you for your patience and remain at your disposal for any clarification you may require.
Best regards,
The CancelContract team
Be very aware of this rip off company…
I have no idea what I was charged £24.90 for. This company is a scam and taking money for nothing. They should be closed down. I phoned the company but without any luck. There was no empathy from the person I spoke to. I rang my bank and I can possibly apply for a charge back.
11 November 2024
Unprompted review
Reply from Cancelcontract
Hello,
We're sorry to hear about your dissatisfaction and understand your frustration with billing.
We would like to assure you that our aim is to provide a helpful and transparent service, not to cause inconvenience to our customers.
However, we were unable to identify your file due to the username used on Trustpilot. In order to better understand your situation and quickly resolve this issue, we invite you to contact us directly at contact@cancelcontract.uk or 44 330 808 4886 with more details about your case. We will be happy to review this billing and take the necessary steps to rectify any errors.
We regret that your experience with our customer service did not meet your expectations, and we will ensure that your situation is handled with the utmost care.
We thank you for your patience and remain at your disposal for any clarification you may require.
Best regards,
The CancelContract team.
Scam how they got my details I don’t…
Scam how they got my details I don’t know charged me £24 90 August and September rang them they say they’re going to cancel my agreement which I didn’t sign for will be contacting fraud if they take any more money!!!!!
25 September 2024
Unprompted review
Reply from Cancelcontract
Hello Patricia Pardoe,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Cancel Contract UK
I believe my phone call to EE was intercepted, and was told by EE (as I thought I was speaking to, to call Cancel Contract number which I did.Paid the 48 hour subscription of 1.49 then I find I am now paying them 24.90 a month for nothing. Complete ripoff the company should be shut down and I don't expect to get my money back, complete and utter scam. DO NOT DEAL WITH THESE PEOPLE.
23 May 2024
Unprompted review
Reply from Cancelcontract
Hello Rob Wheeler,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Robbing Bxxxrds
Wouldn't even give this a one star. They claimed they were and have cancelled my 3 contract. I found out weeks later an outstanding bill through 3 came through and even they didn't know about the cancel contract sending out a letter.
They didn't send one.
They keep trying to steal money off you each month.
27 May 2024
Unprompted review
Reply from Cancelcontract
Hello Jack Bridge,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Crooks
I used this company to send a letter switching my mobile to another provider. I have just noticed that they have taken nearly £30 out of my account monthly since March. I have now phoned them and they say I must have signed up for an ongoing contract, but I definitely didn't. I'm furious.
3 June 2024
Unprompted review
Reply from Cancelcontract
Hello PAULINE ROSE,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Scam scam scam
Scam scam scam. Do not use, Dublin based company. Contact your bank. Also because you think you have cancelled your phone you haven't and you'll find a bill coming through the letterbox.
11 January 2024
Unprompted review
Reply from Cancelcontract
Hello Peter,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
I paid 1 49 upfront then a weeklater…
I paid 1 49 upfront then a weeklater took out 24 98 not even a month ,I didn't even know this was a monthly subscription don't touch this company with a barge pole
22 January 2024
Unprompted review
Reply from Cancelcontract
Hello John Bergin,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Complete Scam
Complete Scam
They piggyback companies and take over.
I cancelled a giffgaff sim card and this Company came up. I did not agree or sign anything and certainly did not give and bank details. .A month later the took £1.49 out of my bank and giffgaff took another £6.00..
I have demanded that they let me know how they obtained my bank details as this is data protection!
They have said I would get a refund in 7 days, time will tell!
It appears that they have an address is Dublin so like Ryanair do not conform to British Law Pembroke House 28-32 Pembroke Street Upper Dublin2, Dublin DO2 NT28 Ireland, Hope I do NOT get their standard reply!!!!!!1 I just got the same reply which does not address my fraud concerns
3 October 2023
Unprompted review
Reply from Cancelcontract
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
Scam scam scam do not use this service
24 June 2023
Unprompted review
Reply from Cancelcontract
Hello Lyndsey,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Cancelcontract team
SCAM COMPANY
SCAM COMPANY, this company operates as a parasite, popping up online for phone top up searches. My husband is virtually computer illiterate and when his new phone ran out of credit he tried to top up with what he thought was Giff Gaff. He paid £18 and unwittingly signed up to some contract for £29.70 a month. Payments were taken from our joint account for a year before I realised. Debits made to PXP TOOLWAVES. I googled this and found CARDTOPUP. Which is linked to Cancelcontract.
It’s a completely fraudulent way of very cunningly accessing a lot of money.
I have been promised a partial refund for 5/12 payments. I will be reporting to the bank and trading standards but no doubt these scammers will just create a new company and continue to scam with impunity.
UPDATE- check out an article on love money about Cancel Contract UK and request a charge back with your bank
12 February 2023
Unprompted review
Reply from Cancelcontract
Hello Maguire Marie,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely, the Cancelcontract team
As others did
As others did, whilst trying to cancel a Virgin Media contract, I signed up somehow for the monthly subscription. I had this for 7 months thinking the payment was for something else (came up as Easyletter.co.uk so beware of them too). Got 2 payments back from Cancel contract, with no explanation or apology, and 2 from the bank. Any ideas how I get the rest back?
19 January 2023
Unprompted review
Reply from Cancelcontract
Hello Atkinson Jonathan,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely, the Cancelcontract team
I'm another victim of this scam
I'm another victim of this scam. I realised it was fishy as soon as I'd given them my details, but it was too late! They took £1.49 and then the first month's payment of £24.90.
I've frozen online payments from my card and requested a new one.
1 January 2023
Unprompted review
Reply from Cancelcontract
Hello Heller Leon,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely, the Cancelcontract team
big scam AVOID
big scam! they didn't cancel anything and just for sake of them, they make subscriptions (which sounds ridiculous). They make us confused and assume we already cancelled respective subscription while it is not. I got noticed only when my internet bill is still recurring.
NEVER EVER USE THIS
9 November 2022
Unprompted review
Reply from Cancelcontract
Hello Hsu Lynn,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@cancelcontract.uk. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely, the Cancelcontract team
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