cancerpal.co.uk Reviews 16

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4.5

Health and beauty shop

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Company details

Health and beauty shop

Written by the company

Care Boxes and products to help ease the side effects of cancer treatment

Contact info

United Kingdom
cancerpal.co.uk

4.5

Excellent

16 reviews

5-star

4-star

3-star

2-star

1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 12, 2026

I’d give them 10 stars if I could!

Having just been diagnosed with cancer and starting chemo this website has been a godsend!
We’re given long long lists of potential side effects but no guidance on how to manage the ones we do get.
I have placed 4 orders so far and each has been delivered promptly.
I have ordered a lot of ‘in case’ products but i have already started using some of the products to get my nails and skin in a condition to better deal with side effects.
I love the fact that they do hampers for different types of treatments. I took a look at the chemo one and it made me think “ooh, that’t come in handy” - hadn’t thought of that!
Am so grateful they exist

12 April 2026

Unprompted review

Reply from cancerpal.co.uk

Apr 13, 2026

Hi Carol
Many thanks for taking the time to leave us a review. We are so glad that you have found our website of use. This is exactly why we set up CancerPal. We wish you all the very best with your chemotherapy treatment.
Warm regards
The CancerPal Team

Feb 1, 2026

Excellent service

Excellent service. They went above and beyond to help me. Highly recommend

1 February 2026

Unprompted review

Reply from cancerpal.co.uk

Apr 14, 2026

Thank you so much for taking the time to leave us a kind review. We are so glad that you have found our website helpful, this is exactly why we set up CancerPal. Best wishes, The CancerPal Team

Jan 13, 2026

Great website and easy to navigate and…

Great website and easy to navigate and order

8 January 2026

Unprompted review

Reply from cancerpal.co.uk

Apr 14, 2026

Thanks so much for your kind feedback, we really appreciate you taking the time to write us a review. Best wishes, The CancerPal Team

Oct 10, 2025

Really fantastic customer service

Really fantastic customer service. My product arrived quickly and with a personal handwritten note, which was such a nice gesture. Thank you Claire :)

8 October 2025

Unprompted review

Reply from cancerpal.co.uk

Nov 5, 2025

Thanks so much for your kind feedback Mel, we really appreciate you taking the time to write us a review.

Sep 12, 2025

I googled a product I needed

I googled a product I needed, I found this company offered it at a good price, so I ordered two...
Two days later, my parcel turned up..
No drama, no hassles, just a great service...
Thank you ..

12 September 2025

Unprompted review

Reply from cancerpal.co.uk

Nov 5, 2025

Thank you so much for taking the time to leave a review, we really appreciate it. We hope that we are able to help you again in future!

Jul 18, 2025

Great company, kind team and quality product.

I ordered the everything you need for chemo care package for my dad and it is great - he was particularly delighted with the soft blanket. The package comes very carefully and lovingly prepared, with so many things I'd of never thought of that have actually proved useful and will continue to. The team were amazing putting a rush on for me, as I'd left it late to order, and they were so kind and responsive. It was really appreciated.

18 July 2025

Unprompted review

Reply from cancerpal.co.uk

Nov 5, 2025

Hi Cathy, thanks so much for leaving us such a wonderful review. We are so glad that the items within your care box are proving to be so useful to your Dad and helping him to manage the side effects of treatment. We are so glad we were able to help you and deliver your Care Box as quickly as possible.

Jan 27, 2025

Great idea for someone doing it tough.

A brilliant basket purchased for my cousin who is undergoing chemotherapy. The products are of high quality and ordering and delivery was extremely easy. My cousin was stoked to receive the basket and couldn't believe all the wonderful goodies.

10 January 2025

Unprompted review

Reply from cancerpal.co.uk

Jan 28, 2025

Thank you so much for taking the time to leave us your kind and positive feedback. We are glad your cousin is able to manage the side effects of her treatment with the help of the Chemotherapy Care Box you thoughtfully sent to her.

Dec 8, 2024

Received a care package…

Received a care package following recent thyroid surgery. The box was presented lovely and packaged with individual
Items all of which were gratefully received and in my opinion selected knowing what was needed . Mints and chewing gum to get rid of the awful post anaesthetic taste, face masks to help calm and relax , face mist to keep me cool, chocolate ( who doesn’t appreciate that ) hand sanitizer, hydration powders etc etc. I can honestly say it was just what the doctor ordered . I will definitely be using this when I need to send a package to someone . Thankyou

3 December 2024

Unprompted review

Reply from cancerpal.co.uk

Jan 28, 2025

Thank you for your kind and positive feedback. We are glad that the carefully selected items in your Surgery Care Box helped you to recover from your recent surgery.

Oct 22, 2024

Top service and great product at great price

Searched the internet for some Udderly Smooth extra care cream and Cancer Pal was by far the most reasonable supplier of this product. Ordered on Thursday afternoon and received on Monday Morning via Royal Mail. Just excellent service

21 October 2024

Unprompted review

Reply from cancerpal.co.uk

Oct 23, 2024

Dear Christine, thank you so much for your positive review. At CancerPal we do our very best to remain as competitive as possible with our pricing and send orders out as quickly as possible. Thank you for taking the time to leave us feedback we very much appreciate your kind words.

Feb 12, 2024

Fantastic product

I have used a product called
Udderly smooth moisturising cream,for my Plaque psoriasis and also Guttate psoriasis. I was blown away by how my psoriasis responded to this cream. The itchiness was massively reduced and it started to level out within a Couple of weeks, the redness died down as well. I can tell when I've forgotten to use it and I grab for the tub immediately.
I have tried many moisturisers over the many years and this is well worth a try, I know everyone is different but it is well worth giving it a go.
I've also recommended this to friends with excema and dermatitis.

16 May 2023

Unprompted review

Reply from cancerpal.co.uk

Oct 9, 2024

We are so glad the Udderly Smooth helped you with your psoriasis and has provided some relief. Many thanks for taking the time to leave a review.

Feb 12, 2024

Fantastic Miracle Cream for my psoriasis!

Bought a tub for my Mum after she raved about this cream!
She's suffered with Psoriasis and Guttate Psoriasis for absolutely years with her trying all the creams from Drs even using UV treatment through the NHS when she gets Guttate Psoriasis every few years.
I can't believe how much it has helped her!!! She's said it reduces the itchiness, major reduction in the plaque and she would scratch herself red raw!
It's absolutely amazing!
It was also sent out to me within a few days as I'd ordered Friday evening but I'd seen the opening hours of the business so this wasn't a problem at all! We all need days off! ☺️

7 November 2023

Unprompted review

Reply from cancerpal.co.uk

Oct 9, 2024

Many thanks for taking the time to leave us a review. We are so glad the cream you found on the CancerPal website has helped your mum.

Jan 25, 2024

Great business and deserves to do well.

I recently made a purchase from Cancer Pal after looking up the history of the company and they had the product I was after. Easy to buy online, great price and super-fast delivery. Absolutely no complaints whatsoever and if I could give 6 stars I would. Once a parcel is handed to the Royal Mail or courier a company's responsibility doesn't end but the time it takes to deliver is not within their control. It's a genuine company and not a scam. I have no connection whatsoever with Cancer Pal and have not been incentivised to post this review.

10 January 2024

Unprompted review

Reply from cancerpal.co.uk

Jan 26, 2024

Dear Paul, thank you so much for your positive feedback and taking the time to articulate so well what we are trying to achieve here at CancerPal. We are so very appreciative of your kind comments.

Sep 28, 2023

Thanks to CancerPal

Thanks to CancerPal I was able to find and order the right products that I know will make a huge difference. The website has clear guidance on essential items that make day to day living more comfortable.

28 September 2023

Unprompted review

Reply from cancerpal.co.uk

Oct 6, 2023

Thank you so much for your positive feedback Manaaz, glad we were able to help.

Apr 23, 2023

Great service

It’s really difficult to know what to buy for a loved one who is undergoing treatment. We bought a gift box for a family member. The website is so easy to navigate with so much helpful information. We live overseas and the communication was great. The box was delivered quickly and the products were appreciated by the recipient. I have recommended CancerPal to many friends and colleagues.

23 April 2023

Unprompted review

Reply from cancerpal.co.uk

Oct 6, 2023

Thank you so much for your positive feedback Charlie, glad we were able to help.

Apr 14, 2023

I’m concerned I’ve not received order…

I’m concerned I’ve not received order or had a response to my email or voicemail that was left. I’ve ordered two boxes at £300 and can’t get a response on where the order is.

14 April 2023

Unprompted review

Reply from cancerpal.co.uk

Apr 21, 2023

Hi Kimberley
We are sorry you have been disappointed with the delivery time for your order to arrive. However we sent your order out within the required delivery timescales and when you got in touch to say that your order hadn’t been delivered, we responded within 5 hours, so in this instance we do feel that your 1 star review is unjustified.

For completeness the timescales of your order were as follows:

Weds 12 April you placed an order via our website and paid for upgraded 1st Class Delivery via Royal Mail.
Thurs 13 April we sent your order using Royal Mail 1st Class service – Royal Mail 1st Class has a next day delivery aim, but this is not a guaranteed next day delivery service.
Friday 14 April 12:48 you emailed us to notify us that your order had not arrived
Friday 14 April 16:15 we responded to your message to apologise that you had not received your items despite the fact they were sent on a 24 hour tracked delivery service.
Friday 14 April 16:49 by way of apology and as a gesture of goodwill on our part, we refunded you the full delivery amount
Monday 17 April 8:57 we emailed you to update you that your items were being delivered that morning
Monday 17 April 09:42 you received your items

We are a small business and are doing our best to fulfil orders as quickly as possible. We state on our website that ‘We aim to deliver your order as quickly as possible and most of our orders are dispatched within 2 working days of receiving your order’ but we actually sent your order out the next day. We are sorry that your order did not arrive when you expected it but feel that in this instance we did everything possible to ensure that it was delivered to you as quickly as possible.
We thank you for your order and hope that it provided some comfort and support to the recipient.
The CancerPal Team

Nov 5, 2022

I think is a scam site

I think is a scam site. I paid for next day delivery and from that mail regarding my order, nothing. Not the gif, not other mail. Shame to use cancer to scam people. I will contact my bank to report them and get my money back.

5 November 2022

Unprompted review

Reply from cancerpal.co.uk

Nov 14, 2022

Thank you for sharing your thoughts about our company. I can assure you CancerPal is not, as you claim, a 'scam site'. It is a legitimate website focused on supporting those going through cancer treatment. We have supported hundreds of patients and their families over the past few years.

On 2nd November you placed an order on our website. Your order stated Royal Mail 1st class delivery with a one day delivery 'aim'. Nowhere on our site do we state guaranteed next day delivery. Your item was posted the same day you placed the order and you were sent a confirmation email.

4th November delivery of your item was attempted but there was nobody home to receive it. A card should have been left with details on how to rearrange the delivery with the Royal Mail.

5th November you left the above review having made no other previous contact with us.

6th November we exchanged several emails where we provided evidence of the attempted delivery of your item.

If your delivery is not collected from the post office it will be returned to us, at which point we will be happy to issue a refund minus the postage costs as per our website terms and conditions.

We are a small business and we value all feedback, but in this case we feel your review is neither fair or justified.

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