We loved the selection of watches and the website was well laid out. They have a great selection for children, and we are happy to support production in Berlin. Our son loves his watch, it is easy for... See more
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The item was great but their customer service was non existent. I needed help from them because they forgot to add my phone number to the delivery info (before the parcel was given to the delivery... See more
Amazing service ! When there my package got stolen, Cander kindly reacted by immmediately sending the order again. I was very impressed. Apart from that, I really love their watches 😃
Super service. I ordered and the clock arrived one day after. Online shopping can be tricky but the design and the quality was exactly how it was presented. Loved the product and will definitely buy... See more
Company details
Written by the company
Wand-, Tisch- und Armbanduhren zum Verlieben. Kostenloser Versand und kostenfreie Retoure
Contact info
Parkallee 13, 14974, Ludwigsfelde, Germany
- 033787945350
- kundenservice@gibsor.de
- cander.berlin
4.6
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Bad quality and the alarm is not…
Bad quality and the alarm is not working precisely. Unfortunately. Looks very beautiful!
29 September 2023
Reply from Cander Berlin
Hey Lidija,
thank you for your review. We are sorry that the product we sent had defects. A repayment in full has already been made.
Best regards
Your Cander Berlin team
Ales war gut
20 September 2023
After 3 weeks of use the clock is…
After 3 weeks of use the clock is running -2 h off. Correct minute and second but lagging 2h. Had the clock placed close to a window but no difference. Really could not be more disappointed.
23 August 2023
Unprompted review
Item as described.
6 August 2023
It doesn't work :(
31 May 2023
Reply from Cander Berlin
Hey Mohammed,
thank you for your review. According to the system, you have already dealt with our customer service. A new movement was sent to you free of charge. If you have any questions or problems, you are always welcome to contact us.
Best regards
Your Cander Berlin team
Heure habe ich noch die bestelte Wahre…
Heute habe ich noch die bestelte Wahre nicht…. Finally received the product 2 days later! Thanks for the good product and the follow up
1 June 2023
Reply from Cander Berlin
Hello Raymond,
thank you for your review. According to DHL, the delivery was already successful on 07.06.2023, 11:28 a.m. If this is not the case, please let me know.
Best regards
Your Cander Berlin team
Fast and reliable service
Fast and reliable service. Product is the same as described. The clock is really silent. This site is the only one to order items of this trademark (beware of other sites which are selling this trademark, they are false).
13 April 2023
Watches have bad qualites
15 March 2023
Even if they look nice
Even if they look nice. The machines and the watch are made in China…
17 March 2023
high quality and fast delivery
A product with a high quality and a very modern design! very satisfied with the fast delivery service. Silent clock as indicated in the product description.
23 January 2023
Lack of professionalism
Early Jan '23 (8/1) I put an order via Cander Berlin website (#68854). Next day I received an email how to track delivery status, up to now usual stuff. However, when doing so I had no results. After a couple if days I contacted Cander Berlin via emails, no response. In my 3d effort I received an email, a lady signed as Mariella was happy to help me asking order no. I replied immediately. 2 days passed and no response, delivery track status remaining the same. Another email by me saying that if I have no news within the day my order to be cancelled asking money refund. No response. Today I tried to contact Cander Berlin by phone. No lack. Sorry to say but this experience is unique, in none of my internet purchases so far I faced such lack of professionalism.
Soon after my above comment having been submitted I checked my inbox, Mariella was notifying me that she checked delivery with DHL and that everything is ok. And suddenly I realised where the problem was, I was provided with a delivery code linked with Deutche Post, when I tried DHL tracking I found specific delivery. However, though issue resolved, I insist on my comment, I have never spent so much time on any of my internet purchases, never, ever!
13 January 2023
Unprompted review
Reply from Cander Berlin
Good day,
thank you for your review. I'm sorry the experience was negative. In Germany, DHL and Deutsche Post belong together, which is why shipment tracking is the same. I have forwarded your negative experience to our technical department. We will fix the problem promptly.
Warm greetings
Your Cander Berlin team
Excellent product and great for the…
Excellent product and great for the kids to engage with preparation for the next day's activities.
9 November 2022
No info about the parcel and 10 days…
No info about the parcel and 10 days already passed!
3 November 2022
Reply from Cander Berlin
Hello Ignas,
thank you for your review. The order was handed over to our shipping department on October 24th. There is a high probability that the package got lost on the way to the DHL package center. We're sorry.
I have just passed the order back to our shipping department. You will receive a shipping notification from us via email within the next 60 minutes. There you will find the DHL tracking number of the new delivery.
Warm greetings
Martin
Good products and prices and fast shipping
Ordered on Sunday from the Netherlands and received on Wednesday from Germany. The watch is good, clear numbers.
The wall clock and alarm clock are perfect in size and it is soundless.
Very happy with the products! My daughter loves reading the time now.
1 November 2022
I have ordered two Wanduhren
I have ordered two Wanduhren, one is working perfectly but the other one is not.
Have to send it back unfortunately.
19 October 2022
Good products and service!
We are very happy with our purchase. The delivery came very quickly and very well packed. The kids watch was perfect for my son, and my kids all loved the silent pendent clock (in tiger). The only thing that wasn’t our favorite is the alarm clock… it is made out of plastic but looked like wood (which we knew before ordering it), and it wasn’t so easy for my kids to turn the alarm off with the switch on the side. However, overall we are still very happy, and would recommend it.
19 September 2022
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