candle guy Reviews 544

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the candles, noting their appealing scents and unique designs. Many people highlight the excellent customer service, describing it as responsive and helpful, especially when issues arise. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including incorrect items being sent or packages being lost or experiencing delivery issues during transit. A few people also mentioned being disappointed with the size of the candles, finding them smaller than anticipated based on the website's representation.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the candles for their great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made and of great... See more

Order

Users describe ambiguous interactions with order. While many customers praise the ease and speed of ordering,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!


Company details

  1. Candle shop

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

This was my second order but won't be…

This was my second order but won't be my last. The site is easy to use, delivery is quick and the candles are out of this world! I'll let the designs speak for themselves. I've given a few as gifts and everyone has loved them. Thanks Candle Guy!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

All around awesome

All around awesome! Ordered a candle for my husband for Father’s Day… he’s not what you would call a candle guy, but he is now!!!!

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect gift

This candle made a great and funny gift. I chose “Black Sea” and the smell is amazing! Slightly on the pricier side but I’m happy to support a small business. The look of the candle was very crisp and clean. Shipped and arrived very quickly. I’ll order again!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Hilarious and High-Quality Candle!

I recently bought a hilarious Mother's Day prank candle from Candle Guy, and it was a total hit! The candle said, "Sorry about your other children but at least you have me," and it brought so many laughs.

Candle Guy really knows how to make scented candles that hit all the right notes. As soon as I lit it, the room smelled amazing and it felt like we were transported to a different place. The essential oils they use are just perfect.

The quality of the candle was impressive too. It's made with 100% natural ingredients, like organic soy wax and an organic cotton wick, so it burned cleanly and evenly. You can tell each candle is handmade with a lot of love and care, which makes it even more special.

Their attention to detail and use of high-quality herbs and oils really sets Candle Guy apart. I highly recommend them to anyone looking for awesome, well-made candles that not only smell great but also bring a bit of humor and fun to any occasion.

Thanks, Candle Guy, for creating such a fantastic product. I can't wait to buy more candles from your amazing collection!

12 May 2024
Unprompted review
Rated 5 out of 5 stars

I love these candles

I love these candles, I bought them as Mother's day
gifts, My mom and sister loved them. they shipped
quickly and I received on time

Thank you

12 May 2024
Unprompted review
Rated 4 out of 5 stars

Cool candles

I think the candles are cool. I'm not in love with the scent, but it works. I love all the little sayings. My main complaint is that the candle wax had leaked all over the candle and wasn't set.

15 May 2024
Unprompted review

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