Took payment never sent items, ignored all communication. Do not buy from Candle Factory you will not receive the goods and you will not get your money back.
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See what reviewers are saying
Placed an order for candles as a Christmas gift for my elderly aunt who has been isolating since the spring several weeks ago. Nothing has arrived. Have chased up by email - no response. My money has... See more
Like all the reviews on here, I placed an order on Thurs 20th Nov, automated email received the following day confirming shipment, however the order never arrived. Since sent a number of emails, com... See more
I have now reported this to the Action Fraud team- I would ask everyone to do this , it takes 5 minutes to complete the form on line and the more people that do this the bigger chance this fraudster... See more
1.4
Bad
42 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Avoid avoid avoid
Avoid avoid avoid. Ordered and paid, got my confirmation. After 2 days no indication of despatch, emailed to ask what was going on, no reply but 3 hours later got a despatched automated email. A week later still nothing, no reply to any email correspondence and no contact number. Please avoid.
25 November 2020
Unprompted review
AVOID AT ALL COST!!!!! …
I ordered 2 yankee candle advent calendars , they took my money, an not received them, I've sent messages and emails to them an no reply
25 November 2020
Unprompted review
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