Candlestuff Supplies Ltd Reviews 1,816

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

Don't not order from this company they are scam artists they will take your money and not fulfill order stay clear of these thief's.

Rated 5 out of 5 stars

If you haven't yet tried Candlestuff, you're missing out! High-quality fragrance oils, top-notch customer service and a fast turnaround are guaranteed! The majority of my best sellers are made using C... See more

Company replied

Rated 5 out of 5 stars

When I noticed they did a Fire side treats scented oil. I couldn’t believe it! My fiancé absolutely loved those candles by Yankee candle and when they stopped doing them she was devastated! Absolute... See more

Company replied

Rated 5 out of 5 stars

I ordered 15 50g fragrance oils to experiment making shimmering salts with, all of which was on a limited 30% off original price at the time, and I’m so pleased i did because they are all great and... See more

Company replied

Company details

  1. Flavours, fragrances and aroma Supplier
  2. Candle shop
  3. Craft shop
  4. Perfume store

Written by the company

High Quality Supplies for Candles, Soaps & Cosmetics serving thousands of companies and hobbyists throughout the UK and Europe.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality Products

Fast delivery and the fragrance oils are amazing.

11 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 4 out of 5 stars

Very speedy delivery customer service…

Very speedy delivery customer service and scents smell great x

11 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Massive range to chose from

Massive range to chose from, competitively priced.excellant communication and promt delivery wouldn't go anywhere else .

8 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Amazing value for money

Amazing value for money, fast tracked delivery

8 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 2 out of 5 stars

Usually have really good service

Usually have really good service. This time I ordered on Sunday on a bank holiday weekend during a 3for2 offer, I only noticed after I checked out that 1 bottle of oil had went out of stock so I didn’t receive the offer. I emailed them to try fix this by adding another bottle to my order. I didn’t receive a response until Tuesday and they said my order had been processed. I then replied to this asking could they send another bottle as I didn’t receive the offer and I emailed promptly after discovering this….. this email has been ignored and I’ve had no response since … that was 5days ago now………

To reply to your response… I emailed within 2 hours of placing my order which was more than 24hours before dispatch. I was told your office was not manned until the Tuesday which from a customer point of view isn’t great especially while running a sale.

8 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

CandleStuff’s customer service

CandleStuff’s customer service, products, quality & delivery times are amazing. I wouldn’t hesitate in recommending ⭐️⭐️⭐️⭐️⭐️

5 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

I love shopping here and using their…

I love shopping here and using their products. The smells are so nice. Really good to use in my products too. Quick delivery

4 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Speedy

Arrived very quickly. Looking forward to using it!

3 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Fabulous

First order and won’t be last quick dispatch, delivery and fab scents

3 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Super quick

Super quick, great fragrances thank you

1 May 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Great service and would recommend this…

Great service and would recommend this supplier

25 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy ordering.
Great product

21 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Excellent

Excellent !
Well packaged and very quick delivery.

20 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Excellent fragrances & fantastic…

Excellent fragrances & fantastic customer service. Delivery very quick

20 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

Love the oils there scent lasts so…

Love the oils there scent lasts so long. Since making my own which I only started in January, I will not by shop bought again.

20 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

very nice scent

very nice scent. value for money

19 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

Rated 5 out of 5 stars

I love Candlestuff everything you need…

I love Candlestuff everything you need in one place excellent quality too

17 April 2022
Candlestuff Supplies Ltd logo

Reply from Candlestuff Supplies Ltd

Thank you so much for your review and your order, it is much appreciated. We hope you enjoy using our products and we are excited to work with you. If there is ever anything we can help with please do not hesitate to contact us.

Thanks again

Kind regards

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