In September 2023 I fell foul of this Danish company who took £52.90 for a subscription I did not take out, did not supply any goods, and only offered 50% refund when I complained. Fast forward 6... See more
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The customer service is very helpful ive asked them to cancel my subscription which i did not signed up for, he immediately canceld it and rased my refund process and asked me to leave a positive revi... See more
I apparently subscribed to a subscription without knowing about this. 20.6 a payment of 3 euros and 24.6 a payment of 63.45 euros. The contact mail does not even exist. Please a contact address and I... See more
Company replied
Escalation team is in touch and helping to resolve the issue. Ms. Edith extends her excellent service with regards to my request. Thank you and more power!
4.0
Great
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick response and acted promptly to…
Quick response and acted promptly to resolve issue
27 April 2024
Unprompted review
Better late than never.
In September 2023 I fell foul of this Danish company who took £52.90 for a subscription I did not take out, did not supply any goods, and only offered 50% refund when I complained.
Fast forward 6 months and Sarra of customer service contacted me again with a promise to give me a full refund...
However I am required to give a positive review in otder to get the refund.
So: I applaud Sarra for taking charge of my complaint and finalising the refund within 5 to 7 days.
26 April 2024
Unprompted review
Five star service
The assisting lady was respectful and patience. The service was excellent.
18 April 2024
Unprompted review
This shop is fraud
This shop is fraud. I ordered a Shop rack for 9.99 which never arrived. instead they took another 63 € from my credit card some days later. You have to block your credit card immediately! fortunately the card company accepted my disput.
11 March 2024
Unprompted review
Reply from candyclickclub.com
Dear Iris,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@candyclickclub.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Do’nt trust this website
Do’nt trust this website! Or the customer service the deducted 64 euro from my creditcard without my consent , this website is a scam !!!!!!
28 March 2024
Unprompted review
Reply from candyclickclub.com
Dear Lydia,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@candyclickclub.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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