Product Didn’t Work and the “Guarantee” Is Extremely Difficult to Claim
I purchased two Barkbuddy devices after seeing the advertised 30-Day Bark-Free Money Back Guarantee. Unfortunately, in my experience the product simply didn’t work.
I used the devices consistently for over six weeks, followed the setup instructions, tested different placements, adjusted frequencies as recommended, and even supplemented with reinforcement training techniques. Despite all of that, there was no meaningful change in my dog’s barking behaviour.
What has been more frustrating than the product itself is the process of trying to claim the advertised guarantee.
Instead of honouring the guarantee when requested, the support team repeatedly extended the trial period and introduced additional requirements after the fact. Each response required more information, more testing, and additional troubleshooting steps. After confirming that the device was functioning correctly but simply ineffective for my dog, I was then asked to provide detailed usage logs, behavioural reports, and even a video demonstration of the device being used with my dog before they would consider the refund request.
At this point it feels less like a “money-back guarantee” and more like a lengthy qualification process designed to make refunds difficult.
I appreciate that results may vary between dogs, but when a product advertises a clear guarantee, customers reasonably expect that it will be honoured without excessive hurdles once the product has clearly failed to deliver results.
Based on my experience, I cannot recommend this product.








