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Rated 1 out of 5 stars

Worst customer service!!! Their products isn't worth the money!!! They take your money and don't send you what you ordered!!! This company isn't worth ordering from!!! THE ABSOLUTE WORST PRODUCT ON TH... See more

Rated 5 out of 5 stars

What made the experience great is that CannaAid always comes through with nothing but the best products EVERY.SINGLE.TIME I ordered the NEW Peak THC-A High Potency 1ml Carts the flavors I chose were M... See more

Rated 4 out of 5 stars

Fine products at a semi-reasonable price, though online competitors do offer much of the same at a slightly lower price per unit/serving. That said, the service was responsive and shipping fast. If on... See more

Rated 4 out of 5 stars

Giving 4 stars instead of 5 because I absolutely love the CannaAid gold label reserve vapes. The first time I bought the Kandyland, and I loved it (tasted just like cotton candy) so my next order was... See more

Company details

  1. Vitamin & Supplements Shop

Written by the company

Welcome to CannaAid, your number one destination for industry-leading hemp-derived products. We are committed to pioneering the hemp industry, and with a robust variety of products boasting the most cannabinoids and highest potency, we're taking standards to new heights. With CannaAid, you're not just choosing superior quality, you're choosing an extraordinary journey backed by nature's best offerings. Join us in exploring a world of hemp beyond the ordinary.


Contact info

3.3

Average

TrustScore 3.5 out of 5

335 reviews

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Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

I love CannaAid products, BUT...

I love CannaAid products, but the customer service & fullfilment leave something to be desired.

I placed an order on Jan 1st or 2nd of this year. Payment was taken the same day, but it took nearly a week for them to actually put my order in the mail. Now looking like it won't be delivered until the 13th?

Sent emails to customer service, and then miraculously the notification popped up in my feed that "your order is in process." A week later. When I asked if they could do me a solid and speed up the shipping, "oh it's in the mail already too late."

Really disappointing. CannaAid has quality products that deserve to shine, but this is retail. Fullfilment is CRUCIAL.

Get off drug dealer time and act legit FFS.

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Just got ripped off by this site

Just got ripped off by this site. Payment was taken from my card and no confirmation of order, no correspondence, no reply to 3 different contact attempts.
I will probably have to block
The card as it’s a scam site🙈

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience reliable and awesome…

Great experience reliable and awesome products. I get the edibles and chocolates the ones in the big big jar. The buzz is nice and last long I would say have two at a time for best high results. Try dropping a couple then head down to the pool you’ll thank me later but bring googles it’s an amazing feeling and trip

24 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT Do not buy 1/10!!!

I ordered 2 products, paid for 2 products. 1 product arrived, the other did not. It was of ok quality, but their customer service is not. I emailed, reviewed them when I received a request to review and attempted to chat with them on their website. No response. So now, they get 1 star from me wherever I find them. Do not buy from these people. At least they only ripped me off for $20. Don't let them scam you out of $200! Stay away from them!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company! They get the order out quickly. The sleep gummies are the only thing right now that works for me and I have tried a lot over the counter sleep aids. I always recommend them to anyone that says they can not sleep.
Thank you Cannaaid!

18 September 2024
Unprompted review
Rated 3 out of 5 stars

Impossible to contact

I have been using a CBD product for years and it has been unavailable for months. I have landed on a CBD/CBN gummy that I like. The thing that upsets me is I get emails with site wide discounts and when I check out the system will not take my code. I have tried to email and call multiple times and I never can talk or hear from anyone. It is very frustrating. Feel like they only want to sell the THC products. I've been a CBD costumer for years.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

These guys ROCK!!

Absolutely the best company to deal with for these items. Always consistent and fresh. Customer service is always 100. I highly recommend these guys. Take a look at all their products they really have some amazing products.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

It works for me

A few years back i had quit my house cleaning jobs because of back and knee pain so we was driving to California for a wedding and we stopped to check out a shop and I was listening to then tell of all the things these gummies was good for so i purchase my first sleep aid that was to help with inflammation also...... so I bought some and used it on our way home and I couldn't believe it worked. So i asked my daughter to help me find something similar to what i had and through trial and error she brought me your product and its been a life saver, i got most of my house cleaning jobs back and took on more.
Then i read that they was banning the product i love so my daughter got me 4 packs and i got on line a bought a years worth and u pray things change again before I run out of product.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Great products, horrendous customer service

What went wrong this time? How about every time you order right before the weekend or right before a holiday your order just goes into limbo and you can't reach anyone to do anything.

Y'all need to quit cutting corners to maximize your profits and pay for a real support team, even if they're in India it would be significantly more helpful than whatever automated bull you have now. Maybe then, you'd actually make even more money, but you know, the customer doesn't know anything even if they work in a support role. Any time anything goes wrong with my order going forward I'm just going to go to my bank to get my money back because this is ridiculous.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Products

Nearly each time I purchase a mystery box, they add to my order. It’s definitely worth the $35. They advertise a $75 value, and this box is hooked up!!

30 August 2024
Unprompted review

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