CanTrack Global Reviews 94

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Sadly I can’t give a zero star rating! Spent a considerable amount of time raising Cantrack product as a reputable system to combat motorcycle theft in my local area. Couldn’t fault the sal... See more

Rated 1 out of 5 stars

Personally I would not recommend this company as the experience I had was disgraceful. I was originally told that the subscription would be circa £100 per annum so I purchased a T7 Plus on the basis I... See more

Rated 3 out of 5 stars

To be quite honest I don’t think much of it every time a look where the caravan is is about 2 miles away it don’t pinpoint where the caravan is. If the caravans get stolen it’s never going to be foun... See more

Company replied

Rated 1 out of 5 stars

Appalling Accounts Department On the 5th January 2024 I subscribed to CanTrack an invoice was sent and it was paid on this date by direct bank payment. Today 16th February at 15:53 I get sent an e... See more

Company details

  1. Software Vendor
  2. Construction machine rental service
  3. Consultant

Information provided by various external sources

CanTrack.com - GPS Fleet Tracking and Asset Theft Recovery Tracking for business fleets of any size.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

94 reviews

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Rated 5 out of 5 stars

what can i say

what can i say , amazing service from mick @ Can Track , vehicle reported stolen 12.26pm - vehicle recovered @ 14.42pm same day . outstanding , can't recommend highly enough , if i could give 10 stars i would .

26 November 2019
Unprompted review
Rated 5 out of 5 stars

Great Security Investment

Since partnering with Cantrack Global, we have experianced 3 thefts of machinery and 100% success rate in recovery.

With many £000s worth of equipment out on remote working sites and not always under observation, we recognised that we were losing the battle in keeping big kit secure and our focus needed to change from stopping it from being stolen to recovering it once its gone.

The package from Cantrack gives us that next step and the service they provide once an asset goes missing is excellent. We now install the asset tracker to all of our mobile plant that is at risk of being lifted from site.

James Gupwell
Transport Director, Ferns Group

9 September 2019
Unprompted review
Rated 5 out of 5 stars

In my opinion the best asset…

In my opinion the best asset tracking/recovery company out there. We have around 60 of the units protecting our machinery at any one time and the recovery rate for these has been amazing. The team at CanTrack are always helpful and I would highly recommend to anybody who is looking to protect their equipment.

5 September 2019
Unprompted review
Rated 5 out of 5 stars

Great Product

So easy to fit, a great compact design and better overall price than others I looked at. Can check up on where the caravan has been. Would I recommend, yes definitely.
The only thing I would say, that you can only check on Internet Explorer, would like to be able to use Chrome or Firefox Browsers.

15 July 2019
Unprompted review
Rated 5 out of 5 stars

Out standing unit

Out standing unit, very easy to hide .also get good communication form the company . And a daily up date telling me my caravan location.

13 July 2019
Unprompted review
Rated 5 out of 5 stars

Can track for the I T dinosaur

I was recommended this product by a friend. I had absolutely no idea how it worked, what it’s true value to me would be etc, and most of all how to set it up. I got a bit lost with the IT side of it, but with 1 phone call, all my problems were dealt with remotely. The only thing I had to do was hide it. Since then I have been contacted several time to re ashore me all is working well. So that’s good peace of mind.

12 July 2019
Unprompted review
Rated 5 out of 5 stars

Great Product

Does just what it says on the label. I can track it from home. I am not disturbed by battery low calls as I don't need the battery on to have the device active. No monthly fees and easy to place on the vehicle where it won't be found can't be blocked and no signal for thieves to track. Also now Thatcham approved so get discounts as well. Great product and service.

12 July 2019
Unprompted review
Rated 3 out of 5 stars

To be quite honest I don’t think much

To be quite honest I don’t think much of it every time a look where the caravan is is about 2 miles away it don’t pinpoint where the caravan is. If the caravans get stolen it’s never going to be found in a built-up area you can’t go Looking in every street of a two mile radius. At the moment it’s at home but it doesn’t show it at home it’s about 2 miles away that’s what shows anyway where I don’t know

12 July 2019
Unprompted review
CanTrack Global logo

Reply from CanTrack Global

Hi Rafael,

We are sorry to hear your experience with us has not been entirely positive, so we wanted to clear things up for you and put your mind at ease.

The CanTrack Protect is a covert tracking unit that, under normal every day circumstances, only wakes up once a day. When the device is not in theft mode it wakes up, connects to the local GSM network and then goes back into it's covert state. This wake-up is purely for a 'proof of life' of the unit, to ensure everything is working as expected, and is not used to give a precise location as would be required in a theft.

When the asset being protected is reported stolen, we enter the device into it's 'theft mode'. This allows us to precisely locate where that unit is, using 3 levels of communication - GSM, GPS and RF. The device can then be located down to a pinpoint location and can even be located when concealed in buildings or storage containers (something most conventional tracking devices cannot do). This precise location, coupled with years of experience, is the enabler for our Investigation Unit to be so successful when recovering stolen assets. We consistently maintain over a 92% recovery rate, year-on-year, despite advances in technology deployed by thieves.

We hope we have answered your query and given you some peace of mind that your asset is fully protected. If you do have any other queries, please do not hesitate to email our customer support team on support@cantrack.com or call them on 01908 330385 and we will be more than happy to help.

Kind regards,

CanTrack Customer Support Team

Rated 2 out of 5 stars

Tried it for a year, pleased to say I sent it back

I had nothing but trouble with the CanTrack Asset Tracker. Had to ask lots of questions of the customer serice dept to get it configured correctly, and then CanTrack kept changing the T&C of the product and turning some of its features on and off midway though my contract with them. It seemed as if they had brought the product to the market before it was ready to sell, and used all the resulting teething problems this caused to help them iron out the wrinkles. Eventually when they got in touch to say the tracker could no longer be used to regularly pinpoint the location of the vehicle it was in, but instead would only be activated properly if/when I noticed it had been stolen, I cancelled the contract. I now have a cheaper, smaller and more versatile vehicle tracker unit from a different company. Very pleased with the change.

12 July 2019
Unprompted review

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