I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for another supplier, as my previous one was retiring. Canvas -Store had my product same quality and at a competitive price. So all good and will use them again. The only issue was that... See more
My order arrived safely and the quality of the canvas boards I received I was very pleased with. My only negative was that the delivery had taken a week but I am overall really happy with what I recei... See more
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
Company replied
Company details
- #29 of 31 best companies in Art supply shop
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rough and ready
The canvas was exactly the type I had been trying to get so I’m very pleased
3 January 2025
Great product, and great service
Good size, good quality canvases. Very responsive when I requested a change to the delivery address after placing the order and they delivered in good time!
13 December 2024
Canvases good value
Canvases good value, but had to call because no delivery so they had to call supplier who then sent them
4 December 2024
Fantastic product and great delivery…
Fantastic product and great delivery timing. Thankyou I will be back👌👌👍
27 November 2024
Canvases have not arrived WTF?
Canvases have not arrived WTF?
Nul points. Late arrival aND IN TWO DELIVERIES, and Very expensive
27 November 2024
Reply from canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
If there are delays with your delivery, get in touch and we can contact the courier to query this for you and expedite your delivery.
Some larger orders are split for shipping, I apologise that only one tracking code was provided for you.
We have restructured our order fulfilment process with a focus on customer communication. I hope this will make shopping with us a better experience.
Best Wishes,
Customer Care
I never received my order
I never received my order. I chased by phone. They said their supplier said it had been delivered but it wasn’t. They said they would ring back but have not. So need to chase again. Not good service.
18 November 2024
Reply from canvas-store.co.uk
Hi Joanna,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
Happy customer
There was a problem with the initial delivery… it was badly damaged by the courier’s. Canvas Store sent out the whole order again FOC via a different courier and it was perfect. Problem resolved swiftly and without question. Thank you.
12 November 2024
Arrived earlier than expected and good…
Arrived earlier than expected and good quality
12 November 2024
My order never arrived
Order 7518
I ordered early October some 5” x 5” stretched canvases. I received a very apologetic and polite email on 15th October to say my order would be delayed until 31st October.
I emailed back and said I needed them for a local Art Fair, 1-3 November and so that would be too late. I asked if they had something similar. On 18th October I received another email to say they didn’t have anything similar ( bear in mind, time was running very short for me to actually paint on them in time for the Art fair) and so I wrote back and said to send the order anyway as I’d use the canvases in the future. I then sourced some 6” x 6” canvases on Amazon in order to bring up my ‘stock’ of paintings for the Art fair.
Well, here we are at 6th November and I still haven’t received my order.
I don’t think I’ll be ordering from Canvas Store again. What a pity because if you specialise in something, as a company, surely you get it absolutely right? Also, they still have my money!
8 October 2024
Reply from canvas-store.co.uk
Hi Dawn,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
I ordered these for a portrait artist
I ordered these for a portrait artist and they arrived very speedily. Thank you.
14 October 2024
I still have not received my order
I still have not received my order. It has been two weeks.
1 October 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Appalling
Appalling
Can't get hold of anyone
Phone is constant answer machine
No canvases what is going on?
27 September 2024
Unprompted review
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Items haven’t arrived over two weeks…
Items haven’t arrived over two weeks after ordering. No reply from emails or from the online contact form. Terrible service will never use again.
10 September 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
The packaging was damaged with a large…
The packaging was damaged with a large gash through the cardboard right in the middle on both sides. Fortunately the three canvases were not damaged, the gash just split the cellophane covering the canvases
6 September 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.