We enjoy our holiday with our sibley 400 bell tent, perfect size for our use, plenty of space & comfort, with a good size to be installed in any campsite place without any difficulty. The quality... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an amazing experience with CanvasCamp, especially with Eva. From start the service was absolutely flawless: responsive, understanding, kind, and truly human. I had some doubts about my orde... See more
Company replied
Extremely happy with the canvas tent ,strong reliable and not liable to become easily damaged from the elements ,unlike other tents .i especially like the ventilation windows .This allows me to ventli... See more
Company replied
Bought tbe Oryx tipi and find it a perfect tent for the lakes and rivers of Ireland on the Atlantic . I have paired mine with a Oriondo bioethanol burner/ heater as the Oryx has two doors and a ve... See more
Company replied
Company details
About CanvasCamp
Written by the company
CanvasCamp manufactures and sells high quality luxury canvas tents and tipis for camping, glamping, and authentic outdoor experiences. Our mission is simple - to create premium quality shelter that empowers the creation of unforgettable outdoor experiences with ease, comfort, and style. Most manufacturers are focused on sales and margins. CanvasCamp is completely obsessed with what really matters: people. Naturally, this means creating the best product, with the best materials, at the best price. At CanvasCamp it also means providing service, advice, and amenities that surpass your expectations.
Discover our new Traveller series
Light, breathable, and ready for any season, the Sibley Traveller range balances easy setup with the comfort and durability CanvasCamp is known for.
Contact info
Legen Heirweg 23e, 9890, Gavere, Belgium
- +32 9 352 01 01
- info@canvascamp.com
- canvascamp.com
Discover our current deals
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CanvasCamp
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that you're happy with the quality of our products and the responsiveness of our service team. Providing excellent service and ultra reliable gear is what we strive for every day, so it's wonderful to know that it made a difference for you.
Thanks again for your trust , we look forward to helping you with your next adventure!
Great experience with customer service
I haven't yet had opportunity to use the tent (though I look forward to trying it out in a few weeks); this review is based on the customer service I received when an issue came up during shipping. When checking the UPS tracking information for the shipment I was alarmed (as a Canadian customer, and having ensured during the ordering process that the product would ship from within Canada) that it had left from the US and was about to incur brokerage fees upwards of 30% of the product value. Expecting that I would have to find a way to reject the package as that would have been a deal breaker, I contacted Canvascamp who responded courteously and promptly, indicated that the product had been out of stock in Canada hence had shipped from their US warehouse, and reassured me I would not incur additional charges. Any fees were dealt with by Canvascamp prior to delivery, and delivery was problem free, and as scheduled. Based on my experience, this company really cares about their customers!
14 August 2025
Unprompted review
Reply from CanvasCamp
Thank you Kristin! We are always happy to help. We are glad to hear you received your order. We do care a lot about our customers & their CanvasCamp experience, and always strive to stick to our shipping timelines. Happy camping!
Team CanvasCamp US
Still impovement needed in mosquito net
Customer care answers quickly but you don't provide the solutions to repair/replace pices whereas they are delicate (case of mosquito net).
Dissapointed you did not think about adding a zip around to replace easily in case broken
7 August 2025
Reply from CanvasCamp
Thank you for your feedback, we really appreciate you taking the time to share your experience.
We’re glad to hear that our customer care team was able to respond quickly, and we understand your disappointment regarding the mosquito netting. The tent in question was a Traveler model, which is the most budget-friendly option in our range. While it doesn’t include features like zip-off mesh panels, this is a conscious design choice to keep the tent accessible in price.
In your case, the tent was borrowed from a company, and the damage occurred during use. To help, we provided replacement mesh material, so the mesh could be repaired. It surely is quite the work to replace 3 ripped mesh windows.
Adding zippers or modular mesh systems would indeed make repairs easier, but it would also significantly increase the production cost, something we try to avoid for entry-level models like the Traveler. That said, we always take feedback seriously, and we’re continuously evaluating how to improve durability and repairability across all models.
Thanks again for sharing your thoughts, it helps us grow and serve our customers better.
Kind regards, Team canvascamp
Wacken Open Air 2025 approved!
28 July 2025
Unprompted review
Reply from CanvasCamp
Amazing! Thank you for your review!
Best wishes, Team CanvasCamp
Reply from CanvasCamp
Thank you so much for your kind words and the 5-star review!
We're thrilled to hear that everything about your purchase, from the stretch tent itself to the service you received, met your expectations perfectly. That’s exactly what we aim for with every customer.
If you ever need support, accessories, or inspiration for your next setup, we’re just a message away. Wishing you many memorable moments under your stretch tent!
Warm regards, Team CanvasCamp
Quality product and arrived quickly
Quality product and arrived quickly. Easy to assemble too!
28 July 2025
Reply from CanvasCamp
Thank you so much for your kind words and fantastic rating! We're delighted to hear that your order arrived quickly and that the product met your expectations in terms of quality and ease of assembly.
Enjoy your new purchase, and if you ever need anything else or have questions down the line, we're always happy to help. Thanks again for choosing us, your support means the world!
Kind regards, Team CanvasCamp
Very good experience :-)
My problem was taken into account from the very first e-mail.
Replacement of the faulty product, leaving me the choice of which product to restock.
Always very cordial exchanges with after-sales service.
14 July 2025
Unprompted review
Reply from CanvasCamp
Thank you so much for your kind words and the 5-star review!
We're thrilled to hear that your issue was handled promptly and that you felt supported throughout the process. Giving you the freedom to choose your replacement was the least we could do, and we're glad it made a difference.
Our after-sales team will be delighted to know their service left such a positive impression. If you ever need anything again, we're just a message away!
Warm regards,
Team CanvasCamp
Great product. Amazing customer service
I was very impressed with my Bell tent when it first arrived . The ordering process was super smooth and the quality of the hardware and the finishings seemed excellent. I had replaced my previous bell tent, an English made one I kept 25 years, with top of the range Canvas Camp Sibley Apex. After a week, the mosquito net zip came off its rail. I'm a professional seamstress so I fixed it. Accidents happen...
Customer service was remarkable yet again !
The commercial gestures they made to compensate for my trouble was commendable. I am most grateful!
I have no doubt this tent will accompany us for many years to come. We live in Spain, and our Bell tent is our guest room. It stays up from May to October, which is why we wanted the best quality available on the market.
16 June 2025
Unprompted review
We have the best experience with the…
We have the best experience with the customer service and the very fast delivery of the order
7 July 2025
Unprompted review
Reply from CanvasCamp
Thank you so much for your wonderful 5-star review, we truly appreciate your kind words! 🌟 It’s fantastic to hear that you had such a positive experience with our customer service and the swift delivery of your replacement parts for the 600 twin. That tent is a real eye-catcher and a favorite among glamping enthusiasts, so we’re thrilled it’s again part of your adventures.
We’re always here if you need tips, accessories, or just a bit of inspiration. Your support means the world to us!
Warm regards,
Team CanvasCamp
Great Customer Service
16 June 2025
Reply from CanvasCamp
Thank you so much for a 5-star review!
We’re really grateful you took the time to share your experience. We understand that the issue's with the order and with the missing shipment via UPS must have been frustrating, and while it's unfortunately something outside of our direct control, we’re very glad we were able to support you and make sure your order reached you safely in the end.
Your trust and kind words mean a lot to us. It motivates our entire team to keep doing our best, especially when things don’t go exactly as planned.
If there’s ever anything else we can help with in the future, don’t hesitate to reach out.
Warm regards,
Team CanvasCamp
Who's in charge of your shipping, CanvasCamp?
On June 8, I ordered and paid for a $33 Japanese weeding hoe (with an additional $10 for shipping).
On June 25, UPS came to my door with the package, which was sent COD with a required payment of $217.
I refused delivery, since he could not hand over the package without the required $217 COD, and I was not about to hand over a single cent for something I had already paid for.
I contacted Canvas Camp and left a one-star review with Trustpilot.
Update: Canvas Camp questioned my one-star review, saying it must have been intended for another company (even though I had emailed them). I affirmed with Trustpilot that it was indeed intended for Canvas Camp. I then received an email from Canvas Camp responding to my email; they are sending me another Japanese weeding hoe, with no additional costs, and are checking with their warehouse to see how the original one could have been sent to me with the additional COD bill. As soon as I receive the new weeding hoe, I will come back here with another updated review. But I do appreciate their response to my email, even if in the meantime they disputed my original review--these could have come from two different departments.
24 June 2025
Unprompted review
Reply from CanvasCamp
Thank you so much for taking the time to share your experience. We’re truly sorry for the initial confusion and the unexpected COD charges, it certainly wasn’t the experience we intended for you, and we sincerely apologize for the inconvenience.
Our U.S. team has now reached out to you, and we hope the solution provided brings clarity and comfort. The delay was unfortunately due to administrative changes beyond our control, and we appreciate your patience more than you know.
We’re grateful for your understanding and for giving us the opportunity to make things right. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Warmest regards,
CanvasCamp
Great and fast service.
22 May 2025
Reply from CanvasCamp
Thank you for your trust in us! We truly appreciate your kind words and are delighted that everything went smoothly with your order. Providing excellent service and ensuring customer satisfaction are our top priorities, so we’re glad we could assist you effectively.
We hope you enjoy your purchase and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out! 😊
Best regards,
Team CanvasCamp
BEST customer service!!!
The customer service is the best one i got so far. I never had anything like this. I asked a lot of questions before buying and they answered very fast and accordingly.
The quality of their equipment is absolutely amazing. the shiping is fast also and their warranty is great.
20 May 2025
Unprompted review
Reply from CanvasCamp
Thank you so much for your fantastic review! We’re truly delighted to hear that you had such a positive experience with our customer service. Helping our customers find the right products and providing quick, clear answers is very important to us, so it’s wonderful to know that we met your expectations.
We also appreciate your kind words about the quality of our equipment and our fast shipping. We take great care in ensuring that our products are durable, reliable, and backed by solid service.
Your support means the world to us, and we look forward to serving you again in the future. Happy adventures!
Best regards,
Team CanvasCamp
Love the tent
Love the tent, quality looks superb. 5M Sibley ProTech is very spacious and cozy. Good ventilation, however you need to unzip the floor and walls and zip in the mesh walls with floor. Maybe it is worth to invest more and buy apex, which has both mesh and walls zipped in. We unpacked it only to check the tent, but looking forward to our trip in the summer.
11 April 2025
Reply from CanvasCamp
Thank you so much for your kind words! We’re truly delighted to hear that you love your 5M Sibley ProTech and appreciate its quality, spaciousness, and cozy atmosphere. It’s always wonderful to know our tents provide the comfort and functionality our customers are looking for.
The ventilation system is definitely one of its strong points, and while switching between the canvas walls and mesh takes a little effort, it’s great to have the flexibility depending on the weather and your needs. If convenience, durability and comfort is a priority, the Apex series is certainly worth considering, as it offers an integrated mesh and wall zipper system for an even smoother setup.
We’re so glad that you took the time to inspect your tent before your big trip—it sounds like you have an exciting adventure ahead! We hope your summer getaway is filled with incredible memories, and that your tent becomes the perfect home away from home.
Thank you for choosing CanvasCamp, and we truly appreciate your support. Wishing you happy camping and many wonderful experiences!
Warm regards, the canvascamp team
Great product and service
Great product and service! The team were very responsive to all enquiries and dispatch was speedy. Received our 5x7m wall tent from Belgium to Tasmania within a week! Although we couldn't locate the instructions with the packages or online, setup was quite intuitive and easy for such a large tent. Beyond pleased with our tent.
28 March 2025
Reply from CanvasCamp
Hi there,
Thank you so much for your fantastic review and for choosing one of our newest models! We're thrilled to hear that you enjoyed our service, that the 5x7m wall tent arrived quickly all the way from Belgium to Tasmania, and that the setup was intuitive even without the instructions at hand.
Your kind words truly motivate us to keep delivering great products and service. We'll certainly take your feedback regarding the instructions into account as we continue to improve our offerings.
Thanks again for your support, and we hope you continue to have many enjoyable adventures beneath your CanvasCamp tent!
Best regards,
The CanvasCamp Team
perfect
Nice people, quick delivery. I had a problem with two tents and it was solved perfectly!
20 March 2025
Reply from CanvasCamp
Thank you so much for sharing your wonderful feedback and leaving us a glowing 5-star review! It means the world to us that you had such a positive experience. We're delighted to hear that our team could provide you with friendly service and a quick delivery, and that we were able to resolve the issue with your tents to your satisfaction.
Your trust and appreciation motivate us to keep striving for excellence in everything we do. Should you ever need assistance, advice, or support in the future, please don’t hesitate to reach out. We're always here to help and ensure your experience remains just as fantastic.
Thanks once again for choosing CanvasCamp, and we hope you continue to enjoy your adventures under our tents! 😊
Kind regards,
Team CanvasCamp
Great products, when they are available, and if you're able to research online on how to use them.
I would say overall, I love the product and using the tent. As far as availability in the us, I would say it is lacking. If I go on to the websites for canvas camp, overseas. There is a larger availability of merchandise. In the US there is less. Which has me going to other companies for similar products. Also, when I purchased the tent I found myself having to go online and contacting customer support for instructions because the setup instructions that came with the tents didn't clarify everything. For example, the white loops on the outside of the tent are only if you're removing the floor.
3 September 2024
Reply from CanvasCamp
Dear Sebastian,
Thank you for your honest and detailed feedback. We’re delighted to hear that you love the product and enjoy using the tent—it truly means a lot to us. However, we’re sorry to hear about the challenges you faced regarding product availability and setup instructions.
We understand how frustrating it can be to find limited options in the US. To address this, we’ve forwarded your feedback to our US partner, and they will reach out to you directly to assist further. We’re also taking your input about setup instructions into consideration and will work on improving clarity for future products.
Thank you once again for sharing your thoughts—it helps us continue to grow and improve. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Kind regards,
Canvascamp Team
overall really good
overall really good. the door should be taller though so you don't have to duck on the way in. a second guy line on the door pole would also make it easier to access. the door strait on.
17 December 2024
Reply from CanvasCamp
Dear Robert,
Thank you for your positive review and feedback! We appreciate your comments and would like to address your point about the doors.
The doors of our tents are indeed determined by the size of the tent. The larger the tent, the higher the door. We want to let you know that we also have models with a door height of 2 meters, so this issue can be avoided. We hope this information helps you find the perfect tent that meets your needs.
Thank you again for your review, and we look forward to serving you again in the future.
Best regards,
Team CanvasCamp
Reply from CanvasCamp
Thank you so much for your 5-star review! We're thrilled to hear that you found our advice friendly and professional. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
Best regards,
CanvasCamp Team
Best tent brand in the world
Best tent brand in the world.
Pleased to have worked with you for over 10 years
24 February 2025
Reply from CanvasCamp
Thank you so much for your 5-star review and for your loyalty over the past 10 years! We are honored to be recognized as the best tent brand in the world and thrilled to have had the opportunity to work with you. Your continued support means the world to us.
Best regards,
CanvasCamp Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.