We enjoy our holiday with our sibley 400 bell tent, perfect size for our use, plenty of space & comfort, with a good size to be installed in any campsite place without any difficulty. The quality... See more
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Review summary
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I had an amazing experience with CanvasCamp, especially with Eva. From start the service was absolutely flawless: responsive, understanding, kind, and truly human. I had some doubts about my orde... See more
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Extremely happy with the canvas tent ,strong reliable and not liable to become easily damaged from the elements ,unlike other tents .i especially like the ventilation windows .This allows me to ventli... See more
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Bought tbe Oryx tipi and find it a perfect tent for the lakes and rivers of Ireland on the Atlantic . I have paired mine with a Oriondo bioethanol burner/ heater as the Oryx has two doors and a ve... See more
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Company details
About CanvasCamp
Written by the company
CanvasCamp manufactures and sells high quality luxury canvas tents and tipis for camping, glamping, and authentic outdoor experiences. Our mission is simple - to create premium quality shelter that empowers the creation of unforgettable outdoor experiences with ease, comfort, and style. Most manufacturers are focused on sales and margins. CanvasCamp is completely obsessed with what really matters: people. Naturally, this means creating the best product, with the best materials, at the best price. At CanvasCamp it also means providing service, advice, and amenities that surpass your expectations.
Discover our new Traveller series
Light, breathable, and ready for any season, the Sibley Traveller range balances easy setup with the comfort and durability CanvasCamp is known for.
Contact info
Legen Heirweg 23e, 9890, Gavere, Belgium
- +32 9 352 01 01
- info@canvascamp.com
- canvascamp.com
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4.5
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from CanvasCamp
Thank you for the wonderful review! We're thrilled to hear that you’re pleased with the product, value, and service. It means a lot to us that you had such a positive experience. Thanks for choosing CanvasCamp, and happy camping!
Kind regards,
Team CanvsaCamp
Reply from CanvasCamp
Thank you for the fantastic feedback! We're so happy to hear that our service met your expectations. If you ever need assistance, don’t hesitate to reach out. Thanks for choosing CanvasCamp!
Team CanvasCamp
Reply from CanvasCamp
That's how it should be!
Thanks for your great review.
Cheers,
Team CanvasCamp
I really like your tents high quality! Last time I ordered just UV Protect fly and i have to say that it’s totally broken with a year. Now i ordered all purpose fly and installed it, let see how it go
I really like your tents high quality! Last time I ordered just UV Protect fly and i have to say that it’s totally broken with a year. Now i ordered all purpose fly and installed it, let see how it goes😊
27 September 2024
Reply from CanvasCamp
The All Purpose is indeed the right fit for your more demanding adventures or projects!
You made the right choice :)
Make sure to check the state of the All Purpose Fly from time to time when you use it constantly.
It might need some reproofing after a few months of use.
Sooner when it's exposed to lots of UV light, just like our tents.
Feel free to contact us with any questions at info@canvascamp.com
Happy Camping,
Team CanvasCamp
Like my tent but the customer service…
Like my tent but the customer service is poor. It’s impossible to speak to a human directly
13 September 2024
Reply from CanvasCamp
Hi Anjuli,
Thank you for your feedback, and we’re truly sorry to hear about your experience with our customer service.
We’ll be forwarding your concerns to our American colleagues to make sure they’re aware of the need for more responsiveness to calls. It’s possible that they were on holiday at the time, but we agree this should have been communicated more clearly to customers. We appreciate your patience and will work on improving this moving forward!
If you might need anything in the future and feel like you can't reach the US department fast enough, feel free to mail our headquarters through info@canvascamp.com
Very kind regards,
Team CanvasCamp
Bell tent or bust!!
This has been one of the best experiences I’ve had.
We ordered a sibley pro tech 500
The set up for the first time took maybe 15 minutes with just my wife and I
Worked great in the tropical heat and humidity. Very breathable, no issues with high wind or rain damaging or altering the tent. Definitely can’t recommend this style enough.
5 September 2024
Reply from CanvasCamp
That's indeed why we love them too!
Glad you have the same experience as we had!
Thanks for the great review!
Very kind regards,
Team CanvasCamp
Great tent!
We finally got to test it out a few weeks ago. We had it up for two weeks, one week in the rain and one week in the sun. In the middle of the two weeks, we got 80mm of rain on one day due to Hurricane Debby, and there was no water in the tent! It's a little too hot in the tent during the day while the sun is on it, but that's to be expected. Overall very happy with the tent and I recommend it to everyone.
3 August 2024
Reply from CanvasCamp
Quality you can count on—that’s CanvasCamp!
Thanks for the great review.
Also props to you for camping during a storm, you're one of the real ones ;)
Cheers, Team CanvasCamp
Positive shopping experience
Friendly people working at the main office and showroom. The tent we bought is still new but at first glance it looks like it is well made.
19 August 2024
Reply from CanvasCamp
Thank you for your kind words! We're glad to hear that you had a positive experience with our team and that your tent looks well-made upon first glance. We hope it serves you well once you start using it!
Please feel free to let us know how we can do better.
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers,
Team CanvasCamp
Excellent service!
19 August 2024
Reply from CanvasCamp
Excellent review! Top-notch ;)
Very kind regards,
Team CanvasCamp
Great Tent! Great Jeff!
We love our tent and we love our short guy poles.
Placing my order was easy. Receiving was a bit of a pain as I had to sign for the package -which I wasn’t prepared for, but it’s nice to know there are safety measures in place. Admittedly there was a bit of a communication disconnect, but I’m happy to say canvas camp called to clear things up! Their customer service is personable, honest and very much appreciated.
Additional thank you to Jeff, you’re a joy to talk to.
18 August 2024
Reply from CanvasCamp
Thank you for your thoughtful review! We're so glad to hear that you love your tent and short guy poles. We also appreciate your understanding about the delivery process and the communication disconnect – we're happy we could clear things up for you! Jeff will be especially thrilled to hear your kind words. 😊
Please feel free to let us know how we can do better.
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers,
Team CanvasCamp
These guys have a great selection
These guys have a great selection. Awesome quality product and fast shipping!
19 August 2024
Reply from CanvasCamp
And you have a great review! We cant' thank you enough for these 5 stars :)
Happy camping,
Team CanvasCamp
DELAYED DELIVERY AND NO EXPLANANTION…
DELAYED DELIVERY AND NO EXPLANANTION WHY (1-3 DAYS BECAME MORE THEN 1 WEEK)
30 July 2024
Reply from CanvasCamp
Thank you for your review! We sincerely apologize for the delay in delivery. We understand how frustrating it can be when an expected delivery time is not met. The delay was caused by unforeseen issues with the local delivery service, which unfortunately extended the timeframe beyond what was initially promised.
We’re glad to hear that everything has now been delivered, and we truly appreciate your understanding. If you need anything further, please don’t hesitate to reach out!
Sorry for the delayed reply, some of the reviews have slipped through the cracks.
Cheers,
Team CanvasCamp
Everything You Want
Great product, fast delivery, decent price, everything you want really!
29 July 2024
Reply from CanvasCamp
Hi!
Thanks for the amazing review!
We couldn't be more happy with your experience!
Glad that we live up to the clients' expectations!
Very kind regards,
Team CanvasCamp
Very customer centered and experienced…
Very customer centered and experienced professionals. Great quality material
22 July 2024
Reply from CanvasCamp
Hi Petra,
Thanks for the great review!
It's always nice to hear that we live up to the clients' expectations!
Very warm regards,
From Team CanvasCamp
Reply from CanvasCamp
Hi Billy,
Thanks so much for your amazing review!
We're always excited to see a 5-star rating come in.
Thanks for the support and for keeping the camping spirit alive!
Very kind regards,
Team CanvasCamp
There I order chandeliere for my new…
There I order chandeliere for my new glamping tent. Get quikly and install it already. Looks wonderfull. Give a special mood and cozy. Could meditate look at this. That the high pick in my luxury glamping tent. Thank You!
18 July 2024
Reply from CanvasCamp
Hi!
Thanks for your review! It's great to hear the chandelier is thé extra you needed for making your Sibley tent a cozy place!
Thanks for your support!
Very kind regards,
Team CanvasCamp
Y'all sent me the wrong size
Y'all sent me the wrong size. Then corrected your mistake. Thank you very much. The sun shade is made from high quality material. It works great on its own, and I expect it will work great with my bell tent. Thank you for high quality materials and customer service.
31 July 2024
Reply from CanvasCamp
Hi peyton,
Of course we are going to send you the correct order when something went wrong from our side.
We find it a bit harsh, to immediately write a 1 star review before we even had the chance to solve the issue.
Apparently our US colleague had you on the phone and the change is being prepared.
Can you verify that this is indeed the case?
Thanks in advance,
Team CanvasCamp
Nice showroom mainly for domestic purpose
Even though it’s not a regular shop, it has a nice show room in the back of it’s large storage place. We got a very big introduction from a friendly employee and all the info we needed including some discount, making us buying a new Sibley 500!
17 July 2024
Reply from CanvasCamp
Hi Sam,
What a nice review!
We're glad you have been helped by one of our colleagues in the best way possible, and are happy that you like the discount as well.
We're just wondering, what can we do better to give us a 5 star review?
Your insights could help us to always do better tomorrow.
Very kind regards,
Team CanvasCamp
I had to pay 330 dollars per shipment…
I had to pay 330 dollars per shipment but when I made the purchase on the page it didn't say anything about that payment
17 July 2024
Reply from CanvasCamp
Hi Julio,
We're very sorry to hear that, but that seems weird.
Can you check if the payment has gone through?
You can always mail us at info@canvascamp.com to check out what happened.
We don't see why you had to give us a 1 star review for this, we'll be happy to check what went wrong.
Kind regards,
Tealm CanvasCamp
The products (Sibley Bell Tents) are…really make camping a fantastic adventure
The products (Sibley Bell Tents) are all outstanding. Same thing for the accessories. The service is extremely well, kind and very personal. They even mail and call me if they have questions about my order and verify so they can deliver the right product. Then the products are deliverd quickly and very well packed. if I could give six stars, I most certainly would.
12 July 2024
Reply from CanvasCamp
Hi Dré,
Thanks for your amazing review, I believe I've barely seen a review more positive than yours.
We'll probably use this one on our new website ;)
Thank you very much for this.
Very very kind regards,
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