The rep that assisted me was incredibly helpful. I needed a gown for a rather large student and initially I went to the page that has the sizes. At the bottom of it, there is a number to call if the s... See more
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Kat was the one that helped me out a lot. Thank you Kat. Thank you for being patience and super helpful and especially friendly. The company should give Kitty Kat a raise, as she was very professi... See more
The ordering process was easy and tracking was updated the entire time. However, my gown is short. I used the length the website recommended for my height. It comes just past my knees so it doesn't lo... See more
Company replied
Initially, I was getting annoyed that the stole n gown hasn’t arrived yet despite 2 calls. On the 3rd call, the person helped me n expedited the order which arrived in time for my daughter’s event. Gr... See more
Company details
Written by the company
The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at info@capandgowndirect.com if you have any questions!
Contact info
140 58th St Ste. 6G, 11220, Brooklyn, NY, United States
- 347-669-4696
- info@capandgowndirect.com
- capandgowndirect.com
4.2
Great
476 reviews
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This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Kat is AWESOMEEEEEEE
Kat was the one that helped me out a lot. Thank you Kat. Thank you for being patience and super helpful and especially friendly. The company should give Kitty Kat a raise, as she was very professional and responsible.
Order arrived fast and very neatly labeled heights of students. I appreciated that. We would totally order again next year.
Thanks again for being helpful.
Thuy Bouc
administrative assistant for St. Teresa School in Lincoln, Ne.
6 April 2022
Charms
I needed new year charms for a couple of tassels. CapandGownDirect made it easy to find what I was looking for. The charms were inexpensive and were shipped to me so quickly.
6 April 2022
Better than expected
Better than expected! The quality of the gowns were nice (not paper-like as my graduation gown was 20+ years ago!). I'm happy we chose this company. We will buy more in the future!
5 April 2022
Phones not answered
I placed an order March 22 and still have not received it. I've tried calling 3 different numbers and have not been able to reach anyone to ask about my order.
5 April 2022
Reply from CapandGownDirect.com
Hi JA, Thank you for your review. We apologize for the gap in communication. There was a miscommunication with someone from Hearts of The Lord in regards to the diploma cases. The diploma case will be given to you on graduation day. We will sent out the rest of your order today.
Very good customer service!
Some of the information on the website (regarding product availability) was confusing, but they responded promptly to emailed inquiries. I did have to call them, and, when I did, I talked with an actual person who was able to answer my question and process my order. Also, shipping was very prompt. So, while the information on the website was confusing, their customer service was great!
1 April 2022
Cap & Gown Direct is a great company
Cap & Gown Direct is a great company! Sariah answered all of my questions, helped me with sizing & the quality of the product is great! Would definitely recommend this company!
31 March 2022
Kat helped me in trying to find out if…
Kat helped me in trying to find out if my order was in and it wasn't. She told me she will help, which she did and got it processed. Because of the time changes, I couldn't reach the company but Kat responded by email. Thank you. Now waiting for the order.
30 March 2022
Look very nice and I love the color 🥰
30 March 2022
The cap and gown were just what we…
The cap and gown were just what we need, at a decent price. We ordered too big, they are true to size. We are going to have to exchange it, but I do not foresee any issues. This is a good company. They are fast and reliable.
30 March 2022
I have not received my purchase and…
I have not received my purchase and attempts and getting tracking info have failed. I need a refund processed. Please respond.
18 March 2022
Customer service was superb
Customer service was superb. The quality of the gowns amazed me in reference to the price.
This company is a good choice for all.
10 March 2022
I had no problems with this order
I had no problems with this order. Shipped and received in a timely manner and was exactly what on the description.
9 March 2022
The purple tam is lovely but its too…
The purple tam is lovely but its too small for my big fat head. I can rework it and make it functional but I was hoping once again that one size (with velcro) truly does fit all, and it would work when received.
9 March 2022
Reply from CapandGownDirect.com
Thank you so much for your review! If you would like to exchange for a larger size please let us know if there is still time.
Fast service and good products.
9 March 2022
Very happy with product!
7 March 2022
Fast shipping and a perfect fit
3 March 2022
I am so pleased with the cap and gown
I am so pleased with the cap and gown. They are so nice, and the price was very reasonable.
18 February 2022
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