You have to pay extra for sending back stuff that doesnt fit. Without something coming back to us, they say they havent received anything. Just a poor experience about Service for the customer. Never... See more
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Capezio is woefully stuck in the dark ages of internet marketing and customer service. I ordered a pair of full price ballet slippers and the next day they had a sitewide sale of 22% off and they said... See more
I was recently in search of a very specific pair of Tap Shoes, namely Capezio Roxy iridescent ones. Being unable to find them anywhere in the UK and as a last resort I called Capezio Europe and spoke... See more
Company replied
Terrible knowledge of own product and also of returns procedure. Always give good reviews on good companies but after taking advice from rep ordered and those shoes were way off in terms of size, then... See more
Company replied
Company details
Written by the company
Capezio is the trade name of Capezio Ballet Makers Inc. Ballet Makers Incorporated is dedicated to the performer in dance, theatre and recreation. We are committed to providing exceptional service to our customers with innovative, high-quality products and services, while continuously advancing market research and technologies. Our total commitment to performance has been our source of inspiration for over 100 years.
Contact info
Campus Road 1, 07512, Totowa, United Kingdom
- capezio.com
2.2
Poor
22 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
You have to pay extra for sending back…
You have to pay extra for sending back stuff that doesnt fit. Without something coming back to us, they say they havent received anything.
Just a poor experience about Service for the customer. Never ordering again.
13 April 2026
Unprompted review
Capezio is woefully stuck in the dark…
Capezio is woefully stuck in the dark ages of internet marketing and customer service. I ordered a pair of full price ballet slippers and the next day they had a sitewide sale of 22% off and they said they couldn’t retroactively apply the discount. This is standard practice on so many websites these days.
2 February 2026
Unprompted review
Their Customer Service is non-functioning
The site took my billing address as the shipping address and I immediately called and emailed Customer Service, but 1) The outgoing voice message advises that you email, 2) They don’t read their emails, and 3) Managers and executives believe excuses suffice for solutions, even up to the COO, Roger Korey.
The site is an unmonitored vending machine.
20 December 2025
Unprompted review
Reply from Capezio
Dear Beverley,
Thank you for taking the time to leave us a review.
At present, we are unable to locate an order under your name in our system. Would you be so kind as to email your order details to euinfo@capezio.com? We would be more than happy to assist you with any issues you may be experiencing.
We look forward to hearing from you.
Warm regards,
The Capezio Team
Capezio's understanding of their…
Capezio's understanding of their product and return process leaves much to be desired. I typically praise companies that perform well, but after consulting a representative and purchasing shoes, I found the sizing was significantly incorrect. They offered free return shipping, which I accepted, only to discover that the free return label wasn't valid in Ireland. As a result, I need to return them at my own expense, nearly a third of what I paid for the shoes. The experience was disappointing due to the representative's inadequate knowledge.
24 December 2025
Unprompted review
Shocking return policy
You cannot return items without waiting for email confirmation to let you know where to return them to which can take days, I had to chase them up to get a response. Then the refund policy is 30 days from receipt which does not satisfy UK return law policies. So far it’s been 5 days they’ve had the tap shoes back (tracked return delivery) no confirmation of receipt, I’ve had to email them again to get them to confirm receipt. It’s just not ok and I’d never use them again having to chase up refunds and return policies seems somewhat fishy
8 September 2025
Unprompted review
Reply from Capezio
Dear Lynzey,
Thank you for your review. We take feedback seriously, and we are always here to assist with any issues our customers may have.
Upon checking, we can see that your issue regarding this matter was dealt with within 3 days to your satisfaction, which was also communicated to you via email.
Should you have missed the email or still need to speak with our team, please do get in touch with us via email at EUInfo@capezio.com or by phone on (+44) 370 350 0073, and our friendly and professional team will be more than happy to assist with any queries you may have.
Warm regards,
The Capezio Team
Illegal returns policy - you'll be waiting a while!
As my son's measurements were across three sizes for a leotard, we ordered one of each of the corresponding three sizes and chose what fitted him best.
The returns process is horrendous, and doesn't actually comply with UK law. More than a week after returning the leotards, I received an email informing me they had not yet been received. Thankfully, I'd chosen tracked postage (buyer pays for returns), and was able to show that they had been returned. Customer services informed me that they have a policy of refunding within 30 days. After I reminded them they had an obligation to refund within 14 days, I was told their policy 'was a guideline'. I'm still not sure why they would give that guidance.
Obviously, I won't be buying again, which seems a shame given that they hold a lot of stock.
18 July 2025
Unprompted review
Reply from Capezio
Dear Paul,
Thank you for your feedback — it has been taken seriously. We apologise for the slight delay.
We understand that our customer service team has been in touch with you directly and that the issue has been resolved to your satisfaction.
To confirm, we are always striving to strengthen our customer experience and are continuously working to improve our processes.
Should you need any further assistance, please feel free to reach out to our customer service team at +44 (0) 370 350 0073 — they will be happy to help.
Warm regards,
The Capezio Team
Capezio solved the problems to my satisfaction.
We ordered two bras. One of them fits good, but the other one is to small. We tried to create a return, but our order number wasn't accepted. We tried it many times without any sucess. So we wrote many emails, but we haven't got an answer. That service is very unreliable.
25 April 2025
Unprompted review
Reply from Capezio
Dear Jasmin,
Thank you for your feedback. We understand how important the right fit is for performance, which is why we offer a simple and free returns policy for orders placed on capezio.uk.
Our friendly and professional team has already emailed you regarding a free return. If you still need assistance, please contact us at euinfo@capezio.com. We aim to respond to all queries as quickly as possible, and this is the best way to reach us directly.
Thank you for choosing Capezio.
Warm regards,
The Capezio Team
Beautiful and comfortable warm-up pants, perfect customer service
I bought these rip stop pants (article no:12080W) for my daughter Naemi (age: 15) and she loves them. They fit perfectly (she likes the wide cut and the high waistband that you can roll down to hip height if needed). The fabric is super lightweight, slightly shiny and very soft and comfortable against the skin. The workmanship is very good, the seams are strong and solid so that nothing tears despite the thin fabric. She wears the pants not only for dance training, but also as running pants and even in everyday life (in everyday life in combination with a T-shirt or sweatshirt). They also work well as sleeping pants when she goes on an overnight vacation by bike and want to save space and weight in her backpack. We would also like an ultra-light hoodie made from the same nylon fabric. Other color options, maybe sky blue and purple, would also be nice.
The customer service is perfect, fast delivery and my questions were answered quickly and competently.
11 February 2025
Unprompted review
Reply from Capezio
Dear Stefan,
Thank you very much for your review! 😊 We're thrilled to hear that Naemi loves her Rip Stop Pants. It's great to know the fit, comfort, and quality meet your expectations.
We also appreciate your suggestion for an ultra-light hoodie and more colour options—we’ll be sure to pass this along to our design team!
We’ve shared your lovely feedback with the team. We’re always happy to assist.
Wishing Naemi many happy dance moments in her Capezio dancewear!
Warm regards,
The Capezio Team
Outstanding Customer Service!
I was recently in search of a very specific pair of Tap Shoes, namely Capezio Roxy iridescent ones. Being unable to find them anywhere in the UK and as a last resort I called Capezio Europe and spoke to an E-commerce manager named Remi. She went well and truly above and beyond to help me and after she made some enquiries, she actually managed to find me a pair in the correct size, much to my astonishment! It was a long shot, yet she pulled it off! Outstanding customer service and communication. I cannot thank her enough. Thank you Remi and Capezio Europe.
11 November 2024
Unprompted review
Reply from Capezio
Dear Paul,
Thank you for your kind review. We are pleased to hear that Remi was able to help you find the Capezio Roxy tap shoes you were looking for. It’s always our goal to provide exceptional service, and it’s great to know she went above and beyond to help you. We’ll be sure to pass along your kind words to her. Thanks again for choosing Capezio Europe, and we hope your new shoes bring you many happy moments!
Warm regards,
The Capezio Team
Still not received my refund after over…
Still not received my refund after over a month. Confirmed they had received my refund on the 1st August. Still nothing and not responding to my complaint requests.
Poor customer service. I won’t be buying again from them.
1 August 2024
Unprompted review
Reply from Capezio
Dear Emma,
Thank you for taking the time to share your feedback.
Could you please email us at EUInfo@capezio.com with your order number so we can look into this issue immediately? We’ll work to resolve it as soon as possible. Additionally, if you could email us your phone number, we’d be happy to offer a callback for quicker assistance.
Thank you for your patience, and we look forward to promptly resolving this for you.
Best regards,
Capezio Team
Happy :)
I've been looking for pointe shoes for a really long time and was so happy to see that they offer some models up to size 12. Gave the Kylee's a shot and they fit me really well.
A lot of other brands don't produce shoes in my size at all and I am really happy to finally have a shoe to dance in.
Shipping was fast, shoes are great and I will definitely be ordering again. Customer service replied within a few hours as well.
18 June 2024
Unprompted review
Reply from Capezio
Dear Victuuri,
Thank you so much for your wonderful review! We’re thrilled to hear that you found the perfect fit with our Kylee Pointe Shoes and that our extended size range has made a difference for you.
Our team works hard to ensure our customers have the best possible experience, and your feedback is invaluable to us. Your positive feedback on our shipping speed and customer service is greatly appreciated and will be shared with the team.
We look forward to serving you again soon. Happy dancing!
Warm regards,
The Capezio Team
Money down the drain
Don't expect to be able to try on sizes. If it doesn't fit you don't get a refund and have to keep the products that you'll never be able to wear. Maybe a size guide would be a good idea if that's the case?
Update: I was offered 20% off my next purchase, which is nice if you want to purchase again. But the thing is I won't be purchasing again. Companies do this when they want to retain custom, but I have no reason to want to purchase again as the one item I would like to find the right size for is non-refundable.
30 May 2024
Unprompted review
Reply from Capezio
Dear Kate,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you have experienced with our return policy.
Our size guide is available, next to the product photo on each product page. Additionally, our return policy reads as follows: "Exceptions to Return Policy: Tights, Foundation Collection, and Dance Belts may not be returned if opened." This is clearly stated just below the product photo.
We understand that deciding on the correct size can be challenging, especially when items cannot be returned. We always encourage our customers to reach out to us for advice if there is any doubt about sizing or any other feature of our products. Our goal is to provide as much support as possible to ensure a satisfactory shopping experience.
We are sorry that our 20% discount offer and return policy did not meet your expectations, however if you do choose to purchase from us in the future, we would be more than happy to assist you in your purchase and help rectify your shopping experience with us.
Best regards,
Capezio Team
Superb customer service and helpful…
Superb customer service and helpful advice on sizing and ordering. Thank you.
22 March 2024
Unprompted review
Reply from Capezio
Dear Michael,
Thank you so much for your lovely review!
Your kind words mean a lot to us. Our team is dedicated to providing the best service possible, and it’s great to know that we could assist you effectively.
We look forward to serving you again soon. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us.
Warm regards,
The Capezio Team
Very very very unhappy experience
Very very very unhappy experience. Wasted money for really poor quily item to shipping. And also very poor customer service. Capetzio should give proper customer service training to their staff. UNHAPPY UNHAPPY UNHAPPY
22 February 2024
Unprompted review
Reply from Capezio
Dear Dilani,
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts.
We want to extend our sincere apologies if the size of the product you received didn't meet your expectations. We encourage our customers to refer to the product descriptions on our website or if in doubt reach out to our customer service team for further advice to find the product that’s best suited for your needs.
Regarding the return process, our policy states that the shipping cost of returned items is the responsibility of the customer unless the item is faulty. However, we're committed to ensuring a smooth and seamless experience for all of our customers and we're always open to feedback on how we can improve our services.
Thank you once again for bringing this matter to our attention. We hope to have the opportunity to serve you again in the future.
Warm regards,
Capezio Team
Bought my Capezio shoes in February
Capezio shoes broke just after a month of purchase
I Bought my Capezio shoes in February, I was very happy of how comfortable they are and it made such a big difference while dancing in class.
But, after I had been wearing them for just over a month and only once or twice a week. I realized, one of the shoes broke on one side! Just beside the arch area.
How can this happen? I wore them for my dance classes only
Many reviews said these shoes would last for years and now this happened…
Very disappointed
28 March 2023
Unprompted review
Reply from Capezio
Dear Roxana,
Thank you for taking the time to share your feedback with us.
Although we've just recently claimed our Trustpilot account and become actively engaged in monitoring reviews, we truly appreciate your feedback, regardless of when it was posted.
At Capezio, we strive to provide high-quality products that meet the expectations of our customers, and it's disheartening to hear that your experience fell short of this standard. We understand your disappointment and frustration, especially considering the expectations set by many positive reviews regarding the longevity of our shoes.
To address this issue, we would kindly ask you to reach out to our customer service team. Our dedicated team members will be more than happy to assist you with a resolution.
Thank you for your understanding and continued support.
Warm regards,
Capezio Team
Poor communication and customer…
Poor communication and customer service. Will never order from them again.
1 March 2023
Unprompted review
Reply from Capezio
Dear Jo,
Thank you for taking the time to share your feedback with us.
Although we've just recently claimed our Trustpilot account and become actively engaged in monitoring reviews, we truly appreciate your feedback, regardless of when it was posted.
We would appreciate the opportunity to make things right and regain your trust, please do not hesitate to reach out to us directly and we would be more than happy to assist you to ensure that your next experience with us exceeds your expectations.
Once again, we sincerely apologize for the negative experience you encountered with our communication and customer service.
Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Capezio Team
Tapshoes are on point
25 April 2022
Unprompted review
Reply from Capezio
Dear Lucie,
Thank you for your kind words!
We're thrilled to hear that you're happy with our tap shoes.
Providing quality products that meet and exceed our customers' expectations is always our goal, and it's incredibly rewarding to know that we hit the mark for you.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience with us remains exceptional.
Warm regards,
Capezio team
I would urge you not to buy from this…
I would urge you not to buy from this company ! I ordered a leotard for my daughter, it was too small. She had taken the label off, but I included it in the packaging when I returned the item. They told me they would not give me a refund due to the label being taken off and said the product had been worn, which was absolutely not true. Very disappointing !
5 July 2021
Unprompted review
Reply from Capezio
Dear Sandra,
Thank you for sharing your feedback with us.
We understand your frustration regarding the return process and the issue with the label. Our return policy does specify that items cannot be returned without the label attached, as this helps us ensure the quality and condition of our products for all our customers.
Once again, we apologize for any inconvenience this may have caused.
Warm regards,
Capezio Team
Terrible knowledge of own product and…
Terrible knowledge of own product and also of returns procedure. Always give good reviews on good companies but after taking advice from rep ordered and those shoes were way off in terms of size, then offered to ship back free I said yes but did the free label back work in Ireland? Needless to say they don’t so have to send back by my own expense which would cost me approx a third of initial cost of shoes. Let down by Capezio by reps lack of knowledge.
7 December 2020
Unprompted review
Reply from Capezio
Dear Bally,
Thank you for taking the time to share your feedback with us.
Although we've just recently claimed our Trustpilot account and become actively engaged in monitoring reviews, we truly appreciate your feedback, regardless of when it was posted.
We're committed to addressing any concerns or issues that have been raised and working towards a resolution. If there's anything specific we can assist you with, please don't hesitate to reach out to us directly. We're here to listen and help in any way we can.
Once again, thank you for bringing this to our attention. We look forward to the opportunity to better serve you in the future.
Best regards,
Capezio Team
I d agree with the poster here
I d agree with the poster here, there are not that many brands like it for example. How else we could possible change that much with them ? I plan to buy something else for my girlfriend here and I do hope it will make it better anyway for many many reasons.
25 December 2019
Unprompted review
Reply from Capezio
Dear Rawle,
Thank you for your feedback!
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
Capezio team
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