Caphunters Reviews 

About two months ago, I ordered three Goorin hats from you.
After three weeks, I found out that the hats were not in stock, so I got my money back.

Later, I ordered one Goorin hat again from you.
This time it arrived, and everything was really good.

Honestly, I didn’t expect it, but thank you very much. 🙏

The cap that I ordered far exceeded the quality that I expected. Easy to use website with lots of choice.
Regular order updates including a refreshing sense of humour.

Extremely good items and great communication.

I ordered a cap with the standard £4.99 delivery charge, but it didn't appear for over 3 weeks. I ordered the same cap again with their ridiculous £14.99 next-day delivery charge (for a cap, remember it's based on weight). That cap arrived the following day, and then, as if by magic, my original cap, ordered nearly a month before, appeared 2 days later. The cap is of very average quality for the cost; it's not a high-end cap by any means. Delivery is a shambles unless you fork out the £15 extra for next-day delivery. They essentially upsell you for 30% of the order value. Communication from them is nonexistent. I personally will never order from them again. It wasn't a particularly pleasant or easy experience. I've paid less for nicer hats delivered quicker from further away. So, essentially, Caphunters, in my experience, you've dropped the ball in every way possible with my order.

Great experience buying from the company. The right amount of notification emails were received after purchase, with good humour too. The cap arrived in a well packaged parcel and dust bag. And it's a great product, exactly as I wanted.

Great products and large variety

I only gave it one star because it's the only way I could write
This. I\nOrdered a hat a month ago.. What a complete utter joke.I'm going to contact the u s secretary of commerce is office to see if we can get this far in company off of the lists of companies to do business in the united states. It's bad enough.I paid a seven dollar tariff to get this hat. Absolute joke.I'm so aggravated.I don't even care if I get it.I'm gonna contact but a bureau , google , everything I can do to mar your reputation. Extremely dishonest! And people don't know when they look at the hatch , they think it's a regular , like new era. They don't know it's some company in in the middle of spain somewhere. Bs

I read all comments and they are scammers!!! I bought a cap they send me Fake one.Scammers online 💩🤬🤬🤬 Waiting for my refund and I get bull 💩 reply 🤣🙈

I ordered a New Era snapback from them. Seeing the bad reviews I was hesitant, but the package arrived at my house 36 hours after I made the purchase. And the hat is original. They shipped from Spain working with UPS and I am in Greece. I notice that the bad reviews are all from UK/Canada/US buyers, so my guess is that they haven't yet found a way to make their service reliable outside of the EU. Anyways, I am more than happy with my experience!

The edges of the cap are not finished, they are jagged plastic mesh cutting into my ears. I paid tarriff and shipping and to return it they want me to pay that freight as well. DO NOT BUY FROM THEM.

So disappointed with this company. First, it's out of Spain, with no clear explanation on their .ca website. Second, delivery dates were Dec 19-23, I still have not received the hat.

Website makes it seem like the hat is being delivered domestically but it’s international shipping with tariffs, customs delays and very misleading website and poor business practices. How they are still in business I have no idea because they have a lot of complaints online.

Ordered on the 28th November and selected Royal Mail 48 hours. Still hasnt been delivered on the 10th December! Even kept being told by email that I hadn't selected 48 hours but I did. Absolutely shocking and won't be ordering from them again.

UPDATE : now it's the 20th December and still no sign of my order! Tracking states delivery to be on the 10th December. Its now the 20th December and I ordered on the 28th November! Customer services said that I need to contact the courier! As I replied "it's not my responsibility to do that!" It's the sellers responsibility to chase up orders that haven't been fulfilled!

Reason the time it takes also the box is not sealed so easy for anyone to open

I have a feeling my hat will not arrive. Order in United states a Goorin Cap. I think they might be a scam website. Ordered weeks ago and appears that it never reached the US, paid around $90 for a hat.

I’ve ordered 3 times now over 3 months
The prices are unbeatable!! The service is also as good as it gets ! Product range is exquisite, my favourite (Goorin bros) are just wow! I cannot wait to get another one! Problem is the endless stunning selection !
Cannot recommend more I will continue purchasing these unique finest quality hats you won’t find in the high street !!!

Facil, rapido y sencillo. Envio a UK en 7 days

Their email and follow up link to my order is in Spanish
I don’t speak or read in spanish not sure why these guys sent that email to me in spanish to follow up with my order ! (I understand it comes from Spain but they have English speaking customers and should accommodate accordingly)

I asked to resend email and follow up tracking email link to me in English that would be greatly appreciated but their “help” option to send the email is glitchy

Also their website does not give an option to convert to English maybe they should want to program the website to have this option

And still waiting for my order also

I ordered a cap from this site on 31/07/25 and delivery was expected between 5th-7th of August. Now on the 8th, they have taken my money and when i track my order it has only been requested from the supplier on the date i bought it and there has been no updates since. I was looking to have the cap by the 20th, assuming that 3 weeks would be enough but it doesn't even look like i will receive it all. Had no update from CapHunters as to why it is taking so long and i can't find any way to get in touch with them on their website. If it's not here by 20th i don't want it!

I cannot say a word against this Company, I ordered the product I wanted and paid and once processed received the now mentioned comical response from them including the piece about it being dispatched on July 31 which was a Sunday so not a lot would have happened and following its journey through Spain to The Netherlands before finishing up in a mail centre in London for a couple of days then my local mail centre so in all it took 8 days so I am more than happy with the service I got and wouldn’t think twice about buying from them in the future