It is disappointing that I have to write a negative review for this company. Ordered tiles - were not suitable, returned promptly and in accordance with their instructions. Have only partially been re... See more
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See what reviewers are saying
We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... See more
Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... See more
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... See more
Company replied
Company details
- Decoration and Interior Design Store
- also in
- Interior designer
- Natural Stone Supplier
- Natural Stone Wholesaler
- Tile manufacturer
- Tile Shop
Written by the company
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Contact info
Stonebridge House, SN10 3DY, Devizes, United Kingdom
- 01380 735886
- sales@capietra.com
- capietra.com
3.8
Great
564 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service before and after Leanne…
great service before and after Leanne has been an absolute Diamond, highly recommended both product and service delivery
14 May 2025
Unprompted review
Reply from Ca' Pietra
Thank you so much for leaving such a glowing review — you’ve really put a smile on our faces!
We’re so happy to hear you’re pleased not only with our beautiful products but also with the service you received. Leanne will be absolutely thrilled to hear your kind words!
We hope to help you again in the future.
Beautiful tiles
I had been looking for tiles for almost a year. The house is laid out like a Victorian townhouse, but is new, so I wanted something modern, but with a nod to tradition. Ca' Pietra have some more unusual tiles than the other outlets, and really good sales.
I bought the Architectural Elements Moseley Porcelain In Grey. Stunning. Even better in real life. Very pleased with them, exactly the effect I wanted.
Delivery was quick, and well packed. Will be going back to them to do the bathroom next year.
17 March 2025
Unprompted review
Reply from Ca' Pietra
Hi Claudine,
Thank you so much for leaving such a fabulous review — you’ve made our day!
We’re absolutely thrilled to hear the tiles were just what you were looking for, and even more delighted that you found your perfect pick from our collection!
Can’t wait to help you with your next project — we’ll be here when inspiration strikes!
Great product range!
So many beautiful tiles to choose from. After ordering few samples we opted for the kaleidoscope porcelain skipper. Absolutely stunning tile. Few of them broke during transportation but I spoke to the sales manager that promptly sent me another order replacing the broken ones.Great service and quick delivery. I would definitely buy from them again.
25 April 2025
Unprompted review
Reply from Ca' Pietra
Hello Gracy,
Thank you so much for taking the time to leave such a fantastic review — we're so pleased to hear you were happy with both our fabulous tiles and the service you received!
While we do everything we can to ensure your order arrives safely, the fragile nature of tiles means that occasional breakages can happen in transit. When they do, we’ll always do our best to get replacements to you quickly so you can carry on with your project without delay.
We’re delighted to hear you’ll be coming back for more, and we truly look forward to helping you with your future projects!
I've been dealing with Becca on all my…
I've been dealing with Becca on all my orders and she's been a super star! On top of everything and so able to solve a problem. My rep Pelham is another level of support. No ask is too big. Generally very helpful staff and trully amazing product. Couldn't get any better!
29 April 2025
Unprompted review
Reply from Ca' Pietra
Hello Koralla,
We’re so pleased to hear that Becca has been a superstar and that Pelham has provided fantastic support throughout — they’ll be thrilled to hear your kind words!
It truly means a lot to know that not only do you love our tiles, but that the service you’ve received has been top notch. Thank you for sharing such lovely feedback — it really makes our day!
A very lovely tile and colour was the…
A very lovely tile and colour was the reason for my purchase. Have used this company before and always good.
On this occasion I needed to contact customer services as some arrived broken. I was assisted by Becca in their customer services who was excellent and resolved the problem easily. Delivery is prompt and excellent. And I will certainly used the company again. Thank you.
25 April 2025
Unprompted review
Reply from Ca' Pietra
Hi Rachel, Thank you so much for taking the time to leave such a lovely review! We're really pleased to hear you’re happy with your tiles and that your experience with us has been a positive one once again.
It’s great to know Becca was able to help you quickly and make everything as easy as possible. We’ll be sure to pass on your kind words to her!
Thanks again for choosing us — we really appreciate your support and look forward to helping you with your next project!
Excellent service
Excellent service. There was a problem but this was rectified within 24hrs. Would definitely recommend and the tiles are gorgeous
4 April 2025
Unprompted review
Reply from Ca' Pietra
Hi Lee-Anne, thank you so much for taking the time to leave us a lovely review. It's great to hear that the team have been able to rectify the issue you had.
We do hope you enjoy our gorgeous tiles and we look forward to helping you again in the future.
very helpful
24 April 2025
Unprompted review
Reply from Ca' Pietra
Thank you Kerry for taking the time to give us a review. We're glad to hear that the team have been able to help you with your query.
We also look forward to helping you again in the future 😊
A beautiful showroom
A beautiful showroom showcasing an incredible selection of tiles for various projects. Alison is extremely knowledgeable and always happy to help.
6 March 2025
Unprompted review
Reply from Ca' Pietra
Thank you Fiona for your 5* review! We are so pleased that you enjoy your visits to our Hampshire showroom. We will pass your feedback on to Alison too.
Price does not match Quality
I had high expectations; however, I left disappointed. Samples were nothing like the pictures and extremely pricey. I found these tiles afterwards elsewhere much cheaper and of the same quality. Unfortunately, I felt completely scammed.
5 February 2025
Unprompted review
Reply from Ca' Pietra
Hello Bella, thank you for taking the time to leave us a review, we do appreciate all feedback.
I am sorry that the experience was not as you expected it to be. I have reached out to request further information to look into this more thoroughly for you but I don't seem to have received a response.
Part of the reason we offer a samples service is so that the products can be viewed in person as viewing an item on a device can distort the colour slightly despite best efforts to avoid this.
If you would like any further assistance please feel free to contact our Trade Services team at sales@capietra.com. The team will be happy to help.
Marlborough Terracotta Tiles
Purchased ~190 Marlborough Terracotta floor tiles via the website. Slightly worried from other reviews that they would all arrive in pieces given their fragility. I need not have worried. The crate arrived by DHL, on the day selected, well packaged and covered with plastic. Tiles were packed together, on their edges in 2 layers. Out of all the tiles - only 8 breakages and I think these will easily be absorbed by the herringbone pattern. My only minor constructive criticism for the company would be to ask for a little more communication that the shipment was on its way. Until DHL sent a notification on the day of delivery - I had only received a order confirmation. Other than that - great service - thank you.
14 February 2025
Unprompted review
Reply from Ca' Pietra
Hi Matthew, Thank you so much for taking the time to leave us a review. It is always great to know we have satisfied customers.
We appreciate all feedback and use this to enhance our processes and service, thank you for sharing this with us.
We hope you are loving your Capietra tiles :)
Impressive service for samples
Tile samples arrived two days after ordering in perfect condition, thanks to well devised packaging. Impressive!
3 January 2025
Unprompted review
Reply from Ca' Pietra
Thank you for your lovely feedback Polly. We are thrilled you are happy with the samples and look forward to helping you again with your project.
Lovely tiles but won’t replace broken ones
Really lovely tiles that look beautiful in my kitchen. However, the tiles arrived with a piece of paper saying that the tiles were fragile and that any broken in transit would not be replaced. This seems unfair, especially for such expensive tiles which didn’t have a lot of packaging to protect them. I thankfully only ended up with a few broken or scratched tiles (~5%), and I had enough spare that I could throw them away. However, I think it is very unfair to not replace tiles in this situation. Presumably they get a lot of people messaging about broken tiles - so put the paper in the box to deter anyone from even bothering to contact them!
11 December 2024
Unprompted review
Reply from Ca' Pietra
Hello Sarah, thank you for taking the time to leave us a review. We do appreciate all feedback we receive.
Additional information has been requested via TrustPilot so we are able to identify your order and look into the issues you have experienced. We don't seem to have received anything. Please feel free to reach out via sales@capietra.com and we will be happy to investigate.
Great choice of tiles
Great choice of tiles. Samples arrived quickly and then the order. Customer service was very helpful too! Very pleased customer!
28 November 2024
Reply from Ca' Pietra
Hello Valerie, thank you for taking the time to leave us a lovely review. We're so happy that you have had a great Ca' Pietra experience and look forward to helping you again in the future.
The tiles are really nice but £60 for…
The tiles are really nice but £60 for delivery of 6 boxes is absolutely extortionate
20 November 2024
Reply from Ca' Pietra
Dear Arron,
Thank you for taking the time to leave us a review. I’m delighted to hear that you are pleased with your tiles!
I’m sorry to learn that you feel disappointed about the cost of shipping. Our products are heavy and bulky, and even with just six boxes, the total weight quickly adds up. This necessitated a pallet delivery, which tends to be more expensive than standard courier services.
We truly value your feedback and hope you will still continue to enjoy your Ca' Pietra tiles.
Very happy customer
Really well packaged and very pleased with the high quality tiles supplied, nice website with lots of good imagery and a massive range
19 November 2024
Reply from Ca' Pietra
Hello!
Thank you for taking the time to leave us a glowing review. We are always so happy when our customers are pleased
We hope you enjoy your tiles for many years to come.
Reply from Ca' Pietra
Hello Lucy, thank you for taking time to leave us a review. We are thrilled to hear you are happy with the service and look forward to helping you again in the future.
Lovely tiles
Lovely tiles! Unfortunately the colours were not right for our current project.
17 November 2024
Reply from Ca' Pietra
Hello Mimi,
Thank you for taking the time to leave us a lovely review. Such a shame the tiles weren't quite right on this occasion but we look forward to helping you with any further projects.
Great service beautiful tiles
17 November 2024
Reply from Ca' Pietra
Hi Sara,
Thank you for taking the time to give us a lovely review. We're very happy you are please with both the service and tiles.
Lovely product but let down by punitive…
Lovely product but let down by punitive delivery charges. Also a very inflexible policy to replacing product that was damaged on delivery.
18 November 2024
Reply from Ca' Pietra
Hello Paul,
Thank you for taking the time to leave us a review. It’s wonderful to hear that you’re happy with the product! However, I’m sorry to learn about the concerns you’ve raised regarding delivery charges.
We strive to keep our delivery costs as low as possible. However, due to the size and weight of our products, delivery charges are necessary to ensure they arrive safely and in good condition. This is a standard practice within the industry, but we truly value your feedback and will continue working to provide the best possible service at competitive rates.
Thank you once again for sharing your thoughts. Your input is important to us as we work to improve.
Tile Disappointed sample arrived quickly but the…
Tile sample arrived quickly but the tiles looked nothing like the online image.
18 November 2024
Reply from Ca' Pietra
Hello Elizabeth,
Thank you for taking the time to leave us a review—your feedback is important to us.
I’m sorry to hear that you were not happy with the representation of the tile upon receiving your sample. We put a lot of effort into accurately showcasing the colour and texture of our tiles. However, the display settings of individual devices can sometimes distort colours, which is why we always recommend ordering a sample or visiting one of our retail partners to view the tiles in person.
Thank you again for your feedback, and please let us know if there’s anything further we can assist you with.
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