Capital Infusion Reviews 

349
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and dedication, making the entire process easy to understand and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, quick response times, and smooth user experience. Reviewers often mention that the company's representatives are very communicative, helpful, and genuinely committed to securing the necessary funding for their businesses. Many customers express gratitude for the support and trust shown, noting that the process is often completed quickly and efficiently, sometimes within a day or two. People are impressed with the ability to obtain significant funding without unnecessary complications, with some receiving multiple solid offers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

Clients share positive opinions on service, highlighting its efficiency, professionalism, and speed.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing gratitude for the support and... See more

Response time

People report positive experiences with response times, highlighting the promptness and efficiency of the... See more

User experience

Consumers find the user experience to be positive, with many describing it as quick, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Danny was an amazing experience from start to finish. He made the financing process for my company quick, smooth, and stress-free. Everything moved efficiently, and he took the time t... See more

Company replied

Rated 5 out of 5 stars

Rio, my rep listen very specific to what my business operation was, and the needs of what I was seeking. I am in real estate as well as commercial construction, where cash for labor in between... See more

Company replied

Rated 5 out of 5 stars

I had the distinct honor to cross paths with Kip Langat with Capital Infusion on a challenging quest for needed capital. Kip rose to the challenge and work tirelessly with me to help me accomplish th... See more

Company replied

Rated 5 out of 5 stars

Christian Quintana knew how to taking care of his client. A friendly call just to say Hi! and asking if I need something as far as funds for our business. As well as sending an email asking ... How's... See more

Company replied


Company details

  1. Loan agency
  2. Finance broker
  3. Non-bank financial service

Written by the company

Need a small business loan to get the working capital you need? Capital Infusion funding is the simplest and fastest way to get what you need to move your business forward. Apply in under 5 minutes today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(349)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and timely communications…

Professional and timely communications every time. highly recommended for fellow small business owners.

9 October 2024
Capital Infusion logo

Reply from Capital Infusion

Ren thank you for putting your trust in us and our team. Our team prioritizes your businesses needs and strives to deliver a great experience. We look forward to working with you in the future!

Rated 4 out of 5 stars

The Agent Mr. Langat was fantastic.

The Agent Mr. Kip Langat was extremely professional and exhibit due diligence in the process.

19 September 2024
Unprompted review
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Reply from Capital Infusion

Thank you Peter for putting your trust in Kip and our wonderful team. We are happy to hear he was great to work with and helped provide an extraordinary funding experience. We look forward to working together in the future!

Rated 5 out of 5 stars

Anthony was a bliss to work with

Anthony was a bliss to work with . It was our first time getting a business capital and he did a good job if not great . I would definitely recommend capital infusion because of him. Thank you Anthony. Hope to work with you in future again

28 August 2024
Unprompted review
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Reply from Capital Infusion

Kcarla thank you for taking the time to leave a review. Anthony is one of our most dedicated and knowledgeable representatives, he works hard to make sure his clients are well taken care of. He continuously provides great service and goes above and beyond for each of his clients. We look forward to working with you in the future!

Rated 5 out of 5 stars

I recommand

Very good service by Emilio, listened to our situation and made it work!

26 August 2024
Unprompted review
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Reply from Capital Infusion

Vincent thank you for putting your trust in Emilio and our team. We are happy to hear that he provided a great experience. We look forward to working with you in the future!

Rated 5 out of 5 stars

Business capital.

Just wanted to say that Santiago and Christian Q was an amazing help and gave me a easy process to access some business capital. Thank you guys.

23 August 2024
Unprompted review
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Reply from Capital Infusion

Thank you Laurentian. Santiago and Christian Q were glad to be assisting you in this process, making it simple is their specialty. Thanks, and we look forward to the growth of your business.

Rated 5 out of 5 stars

Great personnel

Anthony Diaz helped me every step of the way. It was quick and easy and he answered all my questions. I recommend having him help you out if you are looking to use Capital Infusion.

21 August 2024
Unprompted review
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Reply from Capital Infusion

Thank you for the review Jose, Anthony Diaz is an knowledgeable advisor who's always ready facilitate the process efficiently and effectively. Thank you, and we look forward to working with your business again.

Rated 5 out of 5 stars

Nicholas and Issac were the best

Nicholas and Issac were the best! Excellent communication from start to finish. Didn't stop until deal was completed. They went above and beyond, replied to every message very fast. Work with these guys and you will not be disappointed.

19 August 2024
Unprompted review
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Reply from Capital Infusion

Caroline, thank you for taking the time to leave a review. Isaac and Nicholas are great at keeping their clients informed every step of the process and do not quit until the deal is done. They work together to make sure every client is satisfied and well-informed of their funding options. We look forward to your business success!

Rated 5 out of 5 stars

Kip is great to work with.

Kip is great to work with.

2 August 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

Thank you for putting your trust in Kip and our wonderful team. We are happy to hear he was great to work with and helped provide an extraordinary funding experience. We look forward to working together in the future!

Rated 5 out of 5 stars

Santiago Diaz was so incredibly…

Santiago Diaz was so incredibly helpful. He walked me through every step and was able to get me from applied to funded in one business day. Highly recommend if you are in a pinch.

8 August 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

We appreciate you taking the time to leave a glowing review. Santiago is a hard-working representative who strives to meet his client's expectations for funding, he keeps his clients informed every step of the process. We look forward to working with you in the future.

Rated 5 out of 5 stars

East and fast Christian got it done for…

East and fast Christian got it done for us.

26 July 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

Nitish thank you for putting your trust in Christian and our team. We are happy to hear that Christian was able to provide you with funding options quickly. We look forward to working with you in the future!

Rated 5 out of 5 stars

Both Christian and Ivan Quintana are…

Both Christian and Ivan Quintana are both professional. Highly recommended.

26 July 2024
Unprompted review
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Reply from Capital Infusion

Thank you for leaving a review Virgilio. Christian and Ivan are a dynamic duo when securing funding for their clients, making sure they have all the necessary information and documentation to ensure their clients can secure financing. We look forward to your business success.

Rated 5 out of 5 stars

Nick was fast

Nick was fast, efficient and very helpful. The process was quick and easy. I would definitely recommend him.

30 July 2024
Unprompted review
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Reply from Capital Infusion

Hi J, thank you for taking the time to leave a glowing review! Nick is reliable and quick to resolve his client's needs. We look forward to working with you in the future.

Rated 5 out of 5 stars

Great Help

Christian and Kip were very helpful in getting our business the funding we needed.

1 July 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

Surinder, thank you for putting your trust in our dynamic duo! Christian and Kip are a dream team that prioritizes your business needs. We look forward to watching your business succeed.

Rated 5 out of 5 stars

I worked with Nicolas he was beyond…

I worked with Nicolas he was beyond professional, everything was really fast and transparent. Thank you very much!

5 August 2024
Unprompted review
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Reply from Capital Infusion

Thank you Yusely for leaving a review. Nicolas is a professional through and through, he prioritizes transparency and clear communication to ensure client satisfaction. We look forward to watching your business flourish!

Rated 1 out of 5 stars

Worse people to deal with

Worse people to deal with. Who the hell calls to follow up on a Sunday evening at 8 pm and then the rep tells me that i am making a fool of myself.

21 July 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

We are deeply sorry for the experience you have described. We take such matters very seriously and want to ensure that our clients receive the best possible service.

However, we are uncertain if it was our company that contacted you, as there are several companies with names similar to ours. We still wish to investigate this matter thoroughly to ensure your concerns are addressed appropriately.

If you are willing, we would appreciate the opportunity to discuss this further and clarify the situation. Please reach out to us at help@capital-infusion.com so we can assist you in resolving this issue.

Rated 5 out of 5 stars

I was thoroughly impressed with Jesse and Anthony

I was thoroughly impressed with Jesse and Anthony. They didn't push nor harrass. They answered questions, and were very friendly and helpful. I tend to veer off subject and engage in chit chat, and they responded and talked with me. They really listen without making a person feel rushed or not cared about. I had a very small issue with the contract and they helped me to understand and get it right. When you talk with them you do not feel like "just a number". You also do not feel like you are talking to a used car salesman. They do want you to send documentation, but that should be so with any loan. If they need extra stuff, that comes from under writing approving things...not them. I happened to have a bad experience with a rude person from another loan company at the same time, marketing me, rudely. It made me appreciate Jess and Anthony even more so. Thank you

27 June 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

Thank you for taking the time to leave a review, Penelope! We are pleased to hear that Jesse and Anthony were able to make you feel at ease throughout the funding process and answered any questions you had about all the little details without making you feel like “just a number”. We look forward to your business flourishing and hope to work with you again!

Rated 1 out of 5 stars

This company is an absolute disaster…

This company is an absolute disaster and it’s one lie after another . I tried to use them for a second time and both times the exact same thing. They offer you an approval and then string you along for three days , ask you for one thing after another and waste your time . Then they refuse you even though they had an approval and nothing changed.

24 June 2024
Unprompted review
Capital Infusion logo

Reply from Capital Infusion

Hi Mitch, we sincerely apologize for the frustration and inconvenience you have experienced with our company. Your feedback is important to us, and we deeply regret that our service did not meet your expectations on both occasions.

We understand how frustrating it must have been to go through the approval process twice with less-than-satisfying results. This is not the experience we strive to provide our clients, and we are committed to addressing these issues to prevent them from happening in the future.

Please know that we take your concerns seriously. Our team will review your case thoroughly to understand what went wrong and to ensure that similar situations are avoided in the future. If you are willing, we would appreciate the opportunity to discuss this matter further and find out how to improve, please reach out to help@capital-infusion.com.

Rated 1 out of 5 stars

No support at all

I am trading in Capital Infusion platform. I can't transfer money withdrawal to another wallet. I ask several times support on the chat but no reaction. Terrible I send emails, no reaction. I want to close my account but again no reaction from support.

13 June 2024
Unprompted review

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