Capital Dining Chairs & Upholstery Reviews 

2,429
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Absolute quality product, fantastic service (including tel discussion) delivery ahead of forecast dates, in fact caught us out as we had not made space. Packaging strong, easy to fit legs although lea... See more

Rated 5 out of 5 stars

Absolutely love our new dinning table bench. Ordered and came within 3 days, delivery men texted and called before. I opened box and put together in approx 35 minutes. Everybody that has seen i... See more

Rated 4 out of 5 stars

Bought four Krista Black leather dining chairs.Came in 2 packs of 2.unfortunately 2 chairs were slightly Faulted.contacted customer service who replied within an hour and replacement chairs were dispa... See more

Rated 5 out of 5 stars

This is my second purchase from Capital dining after 2 years. The quality of the button back swivel breakfast stools have been great with a timely service. I must admit this purchase took a little lon... See more

Company details

  1. Home Furniture Shop

Information provided by various external sources

The UK's best Dining Chairs and Seating supplier, choose from a huge choice of on trend fabrics and leather collections, and also our armchairs and upholstered seating ranges, all delivered free of charge nationwide with a knowledgeable and friendly in house Customer service team that is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

All reviews

(2,429)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking company…

Really give a review when I haven’t received my 6 dining chairs! you have ceased trading and have my money!! I get sent an email asking for a review.
Shocking company was told lie after lie

4 June 2023
Rated 1 out of 5 stars

Avoid will all costs

Avoid will all costs! Was let down countless times when told my table will be delivered , then all the phone lines went down and the website says ceased trading, paid on CC so hopefully I will get £800 back

3 June 2023
Rated 1 out of 5 stars

AVOID

AVOID, AVOID, AVOID, AVOID. Don’t go near this company. Absolutely appalling service. Placed an order in May and still waiting for the goods. Have had to chase and still nothing. I would have put no stars but the review would not allow me to do this.

13 May 2023
Rated 1 out of 5 stars

AVOID ! They’ve gone bust

Ordered a bench,
Got told it would be 3-5 days delivery. I’m now way past that and have just found out their website no longer exists.
Impossible to get in contact with them.
Few hundred pounds down,
will be taking this further.

24 June 2023
Unprompted review
Rated 1 out of 5 stars

Are you kidding? Cowboys

Are you kidding? Automatic email asking for a review after you’ve ignored my attempts to contact you, then find you’ve ceased trading, have my money, yet never sent the goods I paid for? Cowboys.

1 June 2023
Rated 1 out of 5 stars

Never didn’t get my order

Never didn’t get my order, they not answering on phone calls and my emails. When i send them last email and said that i will report this company if they will ignore me then they finally answered and promised give me full refund which i also never get it. Already contacted with my bank to sort this out. They are time wasters. Don’t know who give them those high feedbacks as i choose them because of good reviews. I believe you can by mistake ignore one email but not 5 and about 10 phone calls different days and time.

29 May 2023
Rated 1 out of 5 stars

Waiting on a refund

Waiting on a refund. PayPal claim . Seemingly no longer trading although allowed my paymet to go through on Friday last week. They must have known. Could this be a scam? Hopefully I'll get my £594 back soon. Disgusted trued calling phones not working and no response to my emails even although confirmation of my order received. Beware

19 June 2023
Unprompted review
Rated 1 out of 5 stars

I am so disappointed to be writing this…

I am so disappointed to be writing this review but as I ordered based on all the great reviews I read I feel I must. I ordered two chairs on a 2/3 day delivery.... no updates on shipping etc so I emailed to chase and was advised should be Friday/Monday (5/6 days from order) Again no emails to confirm and no chairs so chased again by phone and was advised that Fedex has misrouted. Chairs would be sent again to arrive Thursday. Again no shipping info from Fedex which made me suspicious that there was no shipment. I emailed to chase tracking info and got no reply. Yesterday, Wednesday (now day 10) I tried to call Capital, no reply (left message for a call back.... nada) so emailed again with a little more focused tone and got an email back at 4.30pm to say "Its looks as thought carrier has misplaced the parcels in their network, and we would have to reship them to you – which would be another week." so I was correct in that the replacements had not been sent. I asked for resolution and I was given a refund. Ordered elsewhere today (via a mutli-national company) and now expecting next week. I honestly think this company lied to me and had never sent any chairs. I have many dealings with Fedex, I have a login to track parcels and whilst I know things do go missing from time to time its how a company communicate and resolve issues that get better reviews, so for me this company is an avoid!

15 June 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE - refunds don't happen they've gone BUST

The stools were very poor quality. Leather was hard, scratchy and marked, legs constructed of soft steel with thin paint that was damaged (too easily IMO) on arrival. Easy to return but several emails chasing refund were never answered. Getting through on the phone took numerous attempts. Now their phone system is offline ('under maintenance' apparently). Despite two promises of refund, i'm still waiting for it to hit my account after being returned nearly 3 weeks. This company stink of dodgy operators.
*SURPRISE* - they've gone belly up so no refund

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Quick delivery. Excellent tracking of delivery. Excellent delivery driver. Prompt response to query with the order. Well done everyone!

22 May 2023

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