Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... See more
Company replied
Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... See more
Company replied
The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... See more
Company details
Information provided by various external sources
Golf Store and custom fit studio based in London, UK.
Contact info
14 John Princes Street, W1G 0JS, London, United Kingdom
- +442074934414
- support@capitalgolf.com
- capitalgolf.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The PuttOut mirror I bought from…
The PuttOut mirror I bought from Capital Golf had a crack in it, as well as clearly being used. I emailed them with photos on arrival and asked if anything could be done; given the current climate and not being able to leave the house to return the product. I have still not heard back and I certainly won’t be purchasing from here again in light of this. I live in London and was hoping to be impressed by their service, seeing as their shop is close to me. I will be telling my golfing network to avoid at all costs at the moment!

Reply from Capital Golf
the item was damaged when received…
the item was damaged when received still waiting for a response from customer services

Reply from Capital Golf
Excellent customer service
Managed my return swiftly and with the minimum of fuss ensuring I was able to exchange the items without any problem.
In all my dealings with Capital Golf they have been excellent.
The gents at Capital golf were great
The gents at Capital golf were great. They didn't have the item I needed however they ordered it for me and shipped it to me within a week. Great team and great service. Thank you!
Great company
Orders a pair of golf shoes from capital. It said 3 to 5 days delivery and arrived within 2 days. Very efficient will definitely order again.
Awful service
Awful service. No explanation why my order wasn’t processed. Refund still hasn’t arrived in my account but very quick to take it.

Reply from Capital Golf
Worth for money selective branded time…
Worth for money selective branded time to reach items.
Super quick delivery and easy to deal…
Super quick delivery and easy to deal with.
Shocking communication
Shocking communication, and poor customer service, although my first issue was resolved in the time scale promised the new set came and had a hole in the that headcover also, STILL awaiting a reply, I've rang the shop about my first issue but awful attitude from the guy, was promised email to explain what was happening etc, only to kept being told in a abrupt/cocky tone "AS WE SAID YESTERDAY" the issue will be resolved, but at that time I didn't know what that would be eg refund or new set, which he did tell me at that time but in a really awful tone, he made me feel so bad for ringing the shop that i found myself apologising for calling and saying I'm only worried as this was my son's birthday present, The first set I recevied I truly believe was a possible ex-display it was packed extremely poor missing club and holes in both headcovers, no official packaging no paperwork just dumped in a plain old brown box, second set came in the time scale promised and was packed correctly in official packaging but still a hole in one headcover maybe a possible defect. But I've had to keep these due to needing them as a birthday present which I'm so angry about, I've had no response from capital golf regarding this asking for a possible replacement of just the headcover I said I'd appreciate a reply, I'm probably not going to be getting a reply, especially after this review but I'm going to get in contact with PayPal to see where I stand. I ordered with capital golf because this set was about £30 cheaper then other sites. But I will pay the extra next Time.
Great Shipping Speed, Would like better shipping container/protection
I was very happy with how quickly my Jordan V golf shoes were shipped to me. I was displeased with the shipping method (wrapping them in a plastic bag) because I collect shoes and so the box is equally important to me. The box for my shoes was badly damaged in its journey to me.
Awesome store
Awesome store! Sent a question about a pro cut online and got a very fast response. Great to do business with.
Excellent online golf retailer!
Excellent! What you see is what you get, on time with well known courier! Will order again in future! I got my jordan! Yahoo!!
Great I only had to pay some unexpected…
Great I only had to pay some unexpected money for DHL. I love my item and you did it well
Quick and easy with no fuss when…
Quick and easy with no fuss when returning item. Only issue having to pay for return and postage for further item ordered as was cheaper than original.
Very quick service but no return…
Very quick service but no return address or paperwork if I had wanted to send anything back

Reply from Capital Golf
Exchange swift and credit received…
Exchange swift and credit received within days
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.