While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.6

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pav Bains was extremely knowledgeable

Pav Bains was extremely knowledgeable, professional and patient throughout the process.
He explained mortgage options clearly and in detail, and I always felt well informed and supported.

His expertise and thoughtful approach really stood out, and I would highly recommend Pav to anyone looking for clear, reliable mortgage advice.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

The blessings of having Phil as a mortgage broker

I actually can't fault Phil at Capital Private Finance. He has been a joy to work with, throughout what can be a very daunting process of mortgage application. Right from the initial days of enquiry, many months ago to last Friday exchanging on the property of my dreams. Even in the early stages, when no fee had been paid and I was speaking with several brokers, Phil gave me the time that was needed for me to feel confident in the process. When the process suddenly became stressful and I was required to get a new mortgage offer in a matter of days, due to a reduction on the sale price, Phil stepped up, phoning my mortgage provider on a daily basis and never giving up. Needless to say, I got the mortgage I required and was able to continue with my purchase. My circumstances weren't straightforward, so it would have been a difficult process for me to navigate alone. I felt greatly supported by Phil every step of the way. I would highly recommend him as a mortgage broker. Lisa (business owner, 50 yrs old)

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I have always turned to Ross to do my…

I have always turned to Ross to do my mortgage, as it is stress free and he takes a personal approach to everything, making what can be a stressful time less stressful. Not to mention the money I saved using him as my broker for many years!

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Seamless First Mortgage Experience with Chris

I recently had the pleasure of working with Chris Atkinson to secure my first mortgage, and his service was nothing short of exceptional. Chris's prompt and clear communication made the entire process stress-free. His ability to simplify complex information and guide me through each step with patience and transparency was truly impressive.

Chris's professionalism, friendly demeanor, and dedication to making the process easy set him apart.

I highly recommend Chris for anyone seeking a reliable and knowledgeable mortgage professional. Thanks to him, I secured my first mortgage with confidence and ease.

5 February 2023
Unprompted review
Rated 5 out of 5 stars

I cannot praise Gary Tynan enough for…

I cannot praise Gary Tynan enough for the help and support he gave us on our remortgage. He was always prompt with his replies to emails and swiftly got everything sorted to make the transition to the new lender as smooth as possible. I cannot recommend him or the company enough!! Outstanding service. I would definitely use him again and can thoroughly recommend the service.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

An excellent service from John Thirkill!

From the very start John Thirkill was nothing but transparent, highly responsive and extremely helpful. We shopped around a few mortgage brokers before we decided to go ahead with John, but John's level of dedication truly stood out from the rest. John guided us throughout the entire mortgage process with confidence and ease, and he was very quick to find solutions to any roadblocks along the way. I would definitely recommend John to first time buyers like us. John's dedication and pro-activeness made us feel like we were his only client. We would definitely use his services again.

24 March 2023
Unprompted review
Rated 2 out of 5 stars

Empty shell of poor competence

This company prides itself with being a prestigiuos financial services company with special access to private banks and specialist lenders. They claim they are capable at dealing with complex transactions and funding requirements.

I unfortunately worked with them on a very simple mortgage deal and I have to say I was hugely underwhelmed by the lack of competence, access and proactiveness.

Also when trying to get in touch on phone numbers and emails, you will speak to people who belong to Hamptons International, not even knowing about the existence of Capital Private Finance. At first I thought it was a scam but then realised that they are just purely unprofessional and an empty shell of non prestigous incompetence.

Not worth the money they charge and I would not recommend them to anyone.

18 May 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look