Capital Resolve Reviews 169

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Scammers!!! Paid my debt off and they told me I still owed the whole amount! After trying to contact them us g their contact number multiple times and not getting through I thought it was done with. T... See more

Rated 1 out of 5 stars

Fake scammers sending g email with no info other than a name, as I have no car other than my company car these guys should be ignored. PRIVATE & CONFIDENTIAL EMAIL FOR William Goldie D... See more

Company replied

Rated 1 out of 5 stars

Despicable false debt chasers and harassers for the failed SSE business now poorly run by OVO and Stephen Fitzpatrick. They owe me 5 months illegally withheld government energy credit. They have faile... See more

Rated 1 out of 5 stars

Paid everything up to date to BG before transferring to a new supplier 3 years ago! 3 years later get bombarded with letters emails and texts from Capital Resolve, spoke to the most unprofessional mis... See more

Company details

  1. Debt collection agency

Written by the company

At Capital Resolve, we specialise in providing professional and ethical debt resolution services and our valued clients that include many of the UK’s leading Energy, Telecoms and Financial Services providers as well as those in the Retail and Public sectors. With over 30 years of experience in the industry, we understand the importance of maintaining positive relationships between creditors and debtors, and we work diligently to resolve outstanding accounts with fairness, respect, and integrity. Over the past 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. We are fully authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. We are also members of the Credit Services Association (CSA) and adhere to their strict Code of Practice. Please visit www.cr-portal.com/contact-details for our contact details.


Contact info

1.2

Bad

TrustScore 1 out of 5

169 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Scam

Scam, they've obtained info from a vodafone debt we have already paid (which vodafone didn't even didn't tell us we owed originally - but has been paid), but still emailing us. Do not engage or share any of your information. Shame on Vodafone for sharing customer info with this company

19 September 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Hello,

Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously, and we always encourage anyone with concerns to reach out to us directly.

We can confirm that Vodafone is one of our many long-standing valued clients and that the actions we have taken would have been based on the information that they provided us with.

We do not and have never undertaken any scamming or fraudulent activity. To help put your mind at ease, we have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.

We encourage you to reach out to us so we can investigate this matter further and if it hasn’t already been done so, adjust our records so they are up to date and accurate.

We provide customers with many ways to contact us, further details can be found at on dedicated customer portal at: https://www.cr-portal.com/contact-details

Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.

Thank you in advance, we look forward to hearing from so this matter can be resolved.

Capital Resolve

Rated 1 out of 5 stars

Scam! Don't pay them!

Scam! They have been trying to get me to pay for a debt with Vodafone that I don't have!

I got in touch with Vodafone and there's nothing pending. They sent me an email asking for it.

16 September 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Hello,

Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously, and we always encourage anyone with concerns to reach out to us directly.

We can confirm that Vodafone is one of our many long-standing valued clients and that the actions we have taken would have been based on the information that they provided us with.

We do not and have never undertaken any scamming or fraudulent activity. To help put your mind at ease, we have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.

We encourage you to reach out to us so we can investigate this matter further and if it hasn’t already been done so, adjust our records so they are up to date and accurate.

We provide customers with many ways to contact us, further details can be found at on dedicated customer portal at: https://www.cr-portal.com/contact-details

Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.

Thank you in advance, we look forward to hearing from so this matter can be resolved.

Capital Resolve

Rated 1 out of 5 stars

They bombing my email

They bombing my email, and saying i have unpaid sky bill. How they have found my email i don't know, but i know i have paid all my bills before left address. Tried call them into office and.... Spended 10mins on the line, then unknown person ( not said name) started push on me bull..t, and spoken with angry voice, until i told him come down you not my mate or family member to speak with me like that.
Capital Resolve if you buying somewhere information, think before the bullying. I will report your company in all instances, because you have bought personal info illegally.

25 August 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Thank you for your review.

We act in good faith on the information provided by our client.

If you are not happy with the service you have received, please visit our portal; cr-portal.com where you can find details on how to raise a complaint. Alternatively, please contact our client directly if you believe the information we have been passed, is incorrect.

Thank you.

Rated 1 out of 5 stars

4 years ago moved out now Im getting…

4 years ago moved out now Im getting letter from this cowboys company
Can you please stop bombarding me with contact. I don't know who you bought my details from but I don't owe any money to SSE (Ovo). If you continue to contact me, I will make a formal complaint. Somehow you have my email address, my physical address and my personal mobile number...I never gave my consent to this information being shared with you. If you can get a letter directly from your client confirming the debt and the amount, then I might be

13 August 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Thank you for your review.

We don't purchase debt here at Capital Resolve, we work on behalf of our clients. Please feel free to contact us and we can check the details we have been provided.

We do occasionally use credit reference agencies to verify contact details, as well as attempting to obtain an up-to-date address. If the information we hold is incorrect, we will get it removed once made aware.

Thank you.

Rated 2 out of 5 stars

Capital resolve please check peoples details properly

Recoved a letter from capital resolved saying I have a sky bill that's not been payed rang sky and it don't exist and I've never had sky in my name rang capitol resolve been sorted and my name been taken off

9 August 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Thank you for your review.

Please feel free to contact us and we can check the details we have been provided.

We do occasionally use credit reference agencies to verify contact details as well as attempting to obtain an up-to-date address. If the information we hold is incorrect, we will get it removed once made aware.

Thanks.

Rated 1 out of 5 stars

Stop chasing for debt that doesn't exist!

Can you please stop bombarding me with contact. I don't know who you bought my details from but I don't owe any money to SSE (Ovo). If you continue to contact me, I will make a formal complaint. Somehow you have my email address, my physical address and my personal mobile number...I never gave my consent to this information being shared with you. If you can get a letter directly from your client confirming the debt and the amount, then I might believe you.

8 July 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Thank you for your review.

We act in good faith on the information provided and your contact details are supplied by our client in most instances. Capital Resolve do not purchase debts, we work on behalf of our clients.

If you wish to raise a dispute with ourselves, please visit our website, cr-portal.com, where you will be able to contact us or register with us.

Thank you.

Rated 1 out of 5 stars

Just Googled Capital Resovle to check…

Just Googled Capital Resovle to check reviews as I received an email yesterday saying that I owe British Gas £85.89. Tough luck for them as I am still a British Gas customer and have been for years. Capital Resovle can do one!!!

Reply to Capital Resovle's reply dated 17th Jine 2024.

I have emailed you (Capital Resovle), you have not replied. I have also spoken to British Gas who confirmed that I do not owe £85.89

14 June 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Thank you for your review.

We would recommend contacting us directly so that we can discuss the details that have been provided to us.

Please appreciate that reviews on Trust Pilot are left by other customers that may not have contacted us prior to leaving a review. We act in good faith on the information provided and are happy to raise a query with our client on your behalf if requested.

Alternatively, you could contact the client directly to clarify the situation if preferred. Thank you.

Rated 1 out of 5 stars

sky tv

canceled my sky tv after 21 years no missed payments after a couple of weeks got phone calls from capital resolve plus emails stating I owed £105 after 20 odd phone calls and emails I wrote to capital resolve asking for written proof that I owed sky tv this amount within two days I got a letter from capital resolve saying that they could not provide this information and that they would not contact me again and so far they have not make your own conclusions

16 May 2024
Unprompted review
Capital Resolve logo

Reply from Capital Resolve

Hi Andrew

Thank you for your review.

We act in good faith on the information provided by our client. Occasionally, there is limited information provided, which can sometimes relate to the age of the original account.

We would not hold your personal data had this not been provided by our client, and we would urge you to contact them again directly.

If we are unable to provide further information as requested, we are happy to refer your account back to the client.

Thank you.

Rated 1 out of 5 stars

virgin media

About a virgin debt even though I sent about my insolvency to this company they keep on harassing me. the debt was with a company called BPO my debt counsellor spoke to BPO, Capital Resolve still wants me to pay.

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Incorrect EDF bill

Was contacted regarding an outstanding EDF bill from 2021. All me EDF bills are paid fully and up to date. EDF confirmed this. Now trying to get this mark off my credit score...

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Scammer Company

Scammer Company.
Not bothered as I won't pay BUT there has been a breach somewhere and that needs to be escalated.
Two years ago, I moved out of a house and paid my all my bills.
Last week I got emails, texts to say that I owed EDF some money. EDF took over Utility Point when the went under so they were mentioned as well.
EDzf looked at my account and said there is/was nothing to pay and I should ignore the email.
The concern is that Capital Resolve have managed to get my account number,name,phone number AND new address.
EDF or someone have failed to protect my data.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

Received a request for money apparently…

Received a request for money apparently owed (£1400) to EDF after Utilitar went broke. EDF have no record of debt. Unclear how Capital Resolve obtained information. Have asked for evidence - unless this is received will not take further action. Why are we subject to such things .... very stressful.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Scammers!!!

Had a letter through the post claiming that I had an outstanding balance of £254.74 on an EDF account from when they took over Utility point in 2021. Very confused as there was no other information on the letter and I closed out the account and paid the final bill in 2022, so tried to phone and email capital resolve and they’re impossible to contact! Called EDF to have confirmed to me there there was NO outstanding balance!!! If you receive any letters from capital resolve DO NOT pay them off without checking the legitimacy of their claim!!

18 March 2024
Unprompted review
Rated 1 out of 5 stars

'MR T PRISCOTT' 'complaints and…

'MR T PRISCOTT' 'complaints and administration manager... Couldn't even manage a coherent explanation as to why this awful company were contacting me so he literally made one up and has basically tried to suggest that i am in the wrong when its this scamming scum company that are incorrectly chasing non existent fines.

13 March 2024
Unprompted review
Rated 1 out of 5 stars

keep on getting text messages with…

keep on getting text messages with wrong name regarding virgin media for the last 2 yrs . i have ignored them but to no avail.They are scammers but due to poor laws in this country they get away with it .

26 January 2024
Unprompted review
Rated 1 out of 5 stars

Scam or no scam?

I received a letter from this company chasing me for an £80 DVLA debt, as my vehicle was off the road for 8 months and I didn't complete a SORN. I taxed it on the 4th November, their demand is dated 9th November. I wasn't even aware of the offence. I have tried to register this morning on Capital Resolve's website, but although the registration form accepts my case number when registering as a first time user, it says that my date of birth is incorrect and doesn't match with their information. Is this a scam company?

25 November 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!
I received an email in my junk folder on Friday just where they belong and suddenly today I received a phone call i didn’t answer but I rang back just to find out who rang!
It’s illegal to cold call someone and I left virgin media over 2 years ago!
Who’s ever sold my data is in big trouble and I’ve logged this with the police going forwards to Action Fraud!
I raised this with virgin and I don’t owe them anything my account is closed owing nothing!
Do not engage chat with them but if you do use these words will soon learn to leave you alone.
So say “Please Cease and Desist all future contact with me and I have never borrowed money from you and you are acting fraudulently”
Let your provider know that you are being scammed and my account is Closed you scammer’s are illegal so don’t engage with them report block and ignore them.

20 November 2023
Unprompted review

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