Racing RAC5175SPM Self-Propelled Petrol Lawnmower Order number 1100000808 Do not use this company, our lawnmower has never worked properly and was even told by customer service when we rang them t... See more
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I have been looking for a lawn mower, I tried 3 different places and a couple places let me purchase it then got e-mail saying it not in stock! so when purchased one from Capitools I was a bit nervous... See more
Company replied
The housing was cracked upon delivery but this hasn't affected performance. One of the nuts that secures the handle is constantly working loose and a substitute had to be found. Would be useful for a... See more
Order system and delivery excellent. Assembly easy enough. Able to reverse it off the transporting stand with the help of a simple ramp and blocks under the stand. Still wondering how you advise it... See more
Company details
Written by the company
Our History Capitools is the specialist in the online sale of DIY and Gardening products: power tools, generator sets, compressors, DIY and gardening accessories ... Find your trade tools and accessories at the best prices while enjoying excellent quality of service and after-sales care. Capitools is an international brand with global reach, bringing you the best in design, innovation and manufacturing quality. A little about our history... Capitools was founded in 2014 by Patrice Tourneur, specialising in the sale of tools, DIY and gardening and much more! It’s a site on which we supply all the essentials that are needed for on-site and structural work. We believe that everyone should have access to the best quality tools to ensure success in their projects. Our journey began in Serris, near Paris and our company has grown to reach beyond France. We are now a major suppliers in European countries including Belgium, Spain, Germany and the United Kingdom. Capitools' team of technical experts are passionate and knowledgeable about DIY and Gardenning and here at your service. Our Key strengths: Professional quality products specially selected for you. Over 3000 products and parts in stock at a price accessible to all portfolios. Fast delivery in less than 72 hours! Our mission: At Capitools our mission is to ensure everyone, professional, amateur or passionate about DIY and gardening, to succeed in their projects. We constantly search for the best products from the biggest brands, we are proud to offer great products at accessible pricing to suit all budgets. Our responsibility: Because we place the environment in our hearts, more than 80% of our products offer a technology in favor of sustainable development. To ensure the best possible customer experience when shopping on our site and sales team and our after-sales hotline. To assist and support our customers on our social networks such as Facebook, Instagram and YouTube. And above all, you allow to fulfill your desires without breaking the bank! We hope you enjoy your visit at Capitools UK
Contact info
72 High Street , AL2 1QN, London Colney, United Kingdom
- 0808 280 8029
- customercare@buyanddrop.co.uk
- capitools.co.uk
Fantastic product at a great price
Fantastic product at a great price
Really pleased with my new mower
7 October 2021
Machine arrived on time and as…
Machine arrived on time and as described. Really pleased with the kit.
Capitools kept me informed every step of the way via email.
Plan on purchasing more from them as their prices are excellent.
6 October 2021
Reply from capitools.co.uk
Thanks Henry, thanks for your great feedback, we value your custom and taking the time to share about your experience with Capitools!
Ordered Friday received Monday
Ordered Friday received Monday. Mowdirect is a great company to deal with, only reason for not giving 5 stars was that no tracking email was received.
4 October 2021
I had good service from your team
I had good service from your team, who resolved the supply shortage regarding a mower I wished to purchase quickly and effectively.
4 October 2021
Bought a Lawnmower from Mow Direct
Bought a Lawnmower from Mow Direct, delighted with the functionallity, performance and price. So saying, my experience was let down by their delivery company who left the mower concealed just inside my front gate (pedestrian access only, rarely used) and did not bother to come to the house or leave a card through the letter box to tell me it had arrived, so many hours later I discovered they had claimed to have delivered, via the tracking site. Also the bottle of oil had been placed in the package upside down and had leaked, so with oil and heavy rain during the day not a good start.
Having aired the downsides, the telephone sales person I dealt with was on the ball and able to advise on the machine I required and answer all my questions. Capitools operatives were also very efficient when I queried what I thought was my missing delivery.
This is only day one but looking forward to this being a realiable machine for the foreseeable furture!
2 October 2021
All OK.... Just
Ordered mower OK. No email telling me when to expect delivery bearing in mind the item was expensive. Lucky we were in the day it arrived. Got delivery confirmation email 2 days after it was delivered
2 October 2021
Ordered Feider electric start sweeper
Ordered Feider electric start sweeper. Took ages to come not 2/3 day delivery as stated on web site , No e mail to say had been despatched, Had to chase the order up, Finally arrived only for me to find a manual machine not an electric start, No way to contact them by phone ,waiting on reply from my e mail ,
7 September 2021
Reply from capitools.co.uk
Dear Peter, We're every sorry to hear this. We have looked into our comments in great details. We have found that your order was sent on 1st Sep on a next day delivery service to meet out 1-3 days delivery estimate. ( please note it as bank holiday on 30th Aug) Unfortunately it seems this was further delayed by the courrier. I am very sorry about this, a lot of courriers are experiencing delays at the moment due to Covid and Brexit related issues. You should have been kept informed at every point.
I have checked our communication history and can see we sent emails to advise you tracking, order confirmation, and shipping details. I am very sorry it seems you did see these, occasionally our emails can go into junk folders. I can however see there is a note with the courrier, that they spoke to you to arrange a suitable delivery date.
I am very sorry you feel let down by the service, I do however hope you will enjoy the Feider Sweeper this is great machine. If you need any assistance we will be very happy to help.
Kind regards Capitools UK
brilliant service
6 September 2021
Lawn care.
Free delivery inside two days, easy to put together, start and use,
Very pleased with the way this lawn mower works and at such a great price.
Thank you Capitools.co.uk. Glenn.
25 August 2021
Capitools are great & vfm
Haven’t used mower enough yet to review it, but Capitools were great…., other than the lack of information available from the courier.
Could be a little more specific on day & time. Monday said it was overnight service, so had to get someone to house sit on Tuesday as I had appointments but mower didn’t turn up until next day.
When it did turn up I got a call from the driver to say he was 5 minutes away which was good. And he carried it into the house for me
And don’t try to use the “live” chat on the DX delivery website. It throws out automated messages, so not live at all.
23 August 2021
Reply from capitools.co.uk
Dear Samantha, thank you for your lawn mower order and hope you will enjoy when you start using it. We're glad we were able to assist and hope to see you again very soon . Thanks Capitools.co.uk
Very disappointed
Very disappointed, before buying on line I rang for information on the item I wanted to buy, after buying it on line I get an email telling me it’s out of stock, nothing on the website said this nor did the person I spoke with!
9 August 2021
Reply from capitools.co.uk
Dear Steve, I'm very sorry to hear this. We try to keep an accurate stock list online and on store and I am very sorry to hear it seems we have let you down. Please accept our sincere apologies. Many thanks Capitools.co.uk
Pleased with the speed of service however
Pleased with the speed of service. However i ordered 2 body only tools as part of a deal and only received 1 of the tools (the one that was just a bonus at the deal price) now have to wait for the tool i actually need to be delivered.. also they used dx delivery who just left the parcel on a deck chair with no email text message or even a note through the door to say it was there. Was outside all night in the rain as i didnt know it was there.. luckily it was wraped in black shrink wrap..
6 August 2021
Excellent product delivered next day
Excellent product delivered next day. We were missing a small part which was delivered to us the following day. Would recommend buying from Capitools.
5 August 2021
Reply from capitools.co.uk
Dear Mrs Hayes,
Many thanks for your review and choosing Capitools UK. We hope to see you again soon. Many thanks www.capitools.co.uk
Was not told the lawn mower was coming
Was not told the lawn mower was coming. Got home to find it left on the doorstep very lucky it didn't go missing ,so not very happy with the service
5 August 2021
Reply from capitools.co.uk
Dear John, I am very sorry to hear the courrier has let you down, we will be looking into this. Kind regards www.capitools.co.uk
So far I am far from satisfied with…
So far I am far from satisfied with your service. I have already emailed your customer service. Firstly, the parcel was dumped on my doorstep in a broken box. When I got it into my garage, the top plastic casing was cracked. I had also ordered the optional oil, which was not included in the parcel.
4 August 2021
Brilliant service and a speedy delivery…
Brilliant service and a speedy delivery couldn't ask for more 👍
3 August 2021
Excellent machine
Excellent machine, good quality, great price, early delivery, delivery driver very helpful.
No feedback on the warranty, finding it difficult to obtain warranty!
29 July 2021
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