Caple Reviews 

Efficient service as always

Ease of internet ordering and speedy delivery

I was diverted to the Caple website by my Kitchen supplier due to a small problem with my Tap. I sent my initial email and was pleasantly surprised to get an almost immediate reply. Several questions were asked and the Kitchen supplier contacted and within one working day my replacement was agreed and dispatched directly to my home. Thanks to EMILY WALSH for the excellent service and response time. Definitely use Caple for any future Kitchen equipment. Highly recommended company. 5 ⭐️

Oliver Ellis in customer services was very thorough and helpful assisting to get a very small issue sorted. He supplied me with in-depth product knowledge and was very easy to chat with.

We recently had a situation whereby a tap went faulty, upon contacting Caple we experienced the most outstanding service anyone could wish for. Thank you

We have 4 Caple products as recommended by our kitchen fitter.
A fridge - Leaks
A freezer - doesn't keep things cold, and bits fall off
An extractor Fan - doesn't extract, you could hold a blown-out match next to it, and the smoke will bypass it.
A Dishwasher - that fills up with water and keeps it and displays errors all the time.

Having wrote a previous feedback and getting a great response from the company, I can recommend them and any help needed can be put into an email from them.

Great experience! I needed to replace a part of my kitchen, and the customer service was amazing. I received the spare part within just two working days. Highly recommended!

Having just moved into our new home, we needed to replace one oven and to get advice about another. Both the sales team and the technical/spares departments were super helpful and offered a very quick delivery on the products we purchased which is amazing too. Fantastic customer service and easy to contact too, which is a rare thing these days! Would highly recommend!

Willow is Fast, friendly, and professional. She answered my questions clearly and made the whole process easy. I would definitely recommend Caple & the team.

I have a number of Caple products, (sink & taps) and I think the quality of all of them is very good.
I had cause to contact the Customer Service staff several years after my purchase and I found them extremely helpful. If only all manufacturers made contacting them as straightforward and satisfactory as this was! Excellent customer service.

You know what it’s like when you start on the journey to buy a kitchen appliance.. blooming hard work! Researching loads of products, comparing everything against everything else, then you come across a company who knows what it’s doing because it does it all the time. Caple was new to us but we’ve had a great experience buying a cooker hood from them.. a good product with good extraction rates, good noise figures and good design.. all that we wanted, and had been searching so hard for, at a good price. But beyond that, here’s a word for customer service, real people, like Olivia who are polite, professional and fast to respond. We look forward to more purchases from Caple in the future.

Always helpful and really speedy for delivery, great communication too. Always great to deal with.

Customer services, Kayleigh, understood the continuing problem with my combi-oven and liaised with Dolphin, repair specialists, then supplied all of the required parts and provided the best customer service I’ve ever experienced.

Sadly we had a Caple wine cooler installed as part of a John Lewis of Hungerford bar area. The wine cooler has constantly leaked from the bottom. It was repaired under warranty but it continued to leak past the warranty period end. Despite being the same consistent fault customer services said that we would need to pay as out of warranty. After a hugely painful process they finally agreed to fix it again. It has now started leaking again. Every time we are told it must be our fault by leaving the door open or we need to plump up the door seals which we have done since we bought the thing to no avail. Its obviously defective product but Caple seem incapable of admitting such. Let’s see how they do this time round ….. Groundhog Day!!!

Service with a real person! Who could answer all my questions

Easy to order ,first class communication from Emma and delivered on time .

Tap cartridges were a great kit and were sent speedily. Not five stars as the kit cost £12:99 and postage was £9:99 - very expensive delivery for a small item! Standard postage could or should be reviewed for smaller items perhaps?

Fantastic day at Caple, would recommend booking a visit if you want to learn more about their appliances and have a tasty lunch cooked by the in house chef.