Caple Reviews 

I had an issue with the flow in a new tap, Oliver was very helpful with troubleshooting advice and once we had exhausted this process ,he sent me a new part which is on its way.
Great service, thanks Oliver.

I was called to check the details of the order and the delivery arrived the next day
We have been using this same water purifier product since we moved in 6-years ago

Good communication from this company, delivery very good. Do recommend buying from this company.

Fantastic customer service from Caple. We had a dishwasher that had already had a fault fixed under warranty. When the same fault occured many months later and after the warranty period, I contacted Caple to ask about local recommended repairers. To their immense credit, having checked our account they offered to completely replace it

Ordered on Sunday evening and arrived Tuesday morning. Package was well wrapped. Had a call on Monday to confirm delivery. Excellent service.

My thanks to Olivia Wright for the prompt delivery of two sink waste strainers - the originals had become a bit tatty and it was time to replace. Needless to say we have a Caple sink

Quick delivery

I am disappointed with the customer service I have received from Caple. Wouldn’t recommend them!

I contacted them recently regarding the finish on my wine fridge door, which has progressively deteriorated over time. The issue was already slightly visible in one patch when we moved into our new build house and has gradually become much worse.

Rather than taking the time to properly investigate the issue or offer any helpful advice, I felt Iike the person was rude and dismissive. The suggestion was that the damage must have been caused by cleaning products, despite me explaining that I had not used anything that would cause this and a sarcastic reply of “stainless steel doesn’t peel”.

I was simply trying to establish whether the finish had been coated and if the affected section could be replaced as the marks are only on the left side and bottom… not all over.

I was told I would be provided with a cost but I am still waiting and have received no follow up.

It’s disappointing that a company selling high end appliances appears so uninterested in helping.

Unfortunately, it is not just the deterioration of the appliance that has disappointed me, but the replies and tone received. A few of my family members have NEFF wine coolers so I will look to replace with one of those in the future.

Received my item quickly and it was what I was looking for. Thank you

Easy to find product i needed, good communication and quick delivery

Had an issue with a broken part on a kitchen tap. I contacted them to see if there was any chance of getting a replacement part. It was established what part was needed and was despatched speedily and Chan who dealt with me kindly sent the replacement to me with no charge. They are such a professional, kind, company to deal with and would recommend them greatly

I needed replacement filters for our cooker hood and despite ordering numerous ones online, they were all the wrong ones. I reached out to Caple directly who have been nothing short of amazing! It’s not been easy trying to find the correct model and item number but the level of customer service has been exceptional and Willow Neal couldn’t have done more to help even when faced with minor issues, she has gone out of her to provide an exceptional service. Thank you!

Excellent products seem good at the moment only just installed

Very impressed with customer service i received from Chen in the Service Dept. True to his word he came back to me and emailed details to solve my problem reconfiguring a new remote for my cooker hood. Thank you

As always the service from the team at Caple is excellent. I needed to make a small change to an existing order and Oliva Wright quickly and efficiently actioned it. Thank you Olivia

Our orders are processed by Hannah Cope, we always get an excellent level of customer service, very helpful when dealing with our enquiries.

Caple.co.uk
I have a leaking tap and emailed Caple.

They came straight back to me and sent me the parts to fix it and how to install it.

Great service