CAPS Apparel Reviews 2,322

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, styling, and comfort of items like beanies and caps. Many people highlight the outstanding customer service, describing it as efficient, friendly, and responsive, with staff going above and beyond to resolve issues and ensure satisfaction. The delivery service is frequently mentioned as quick and reliable, with good communication regarding updates and timings. However, some customers also noted issues with their orders, including incorrect items being delivered or discrepancies between website colors and the actual product. A few other people also felt that the delivery service could be inconsistent, with some experiencing delays or problems with tracking, and a small number of consumers were dissatisfied with the quality of certain products received.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the high standard... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Customer service

People report positive experiences with customer service, often describing it as amazing, wonderful, and... See more

Order

Consumers have mixed experiences with ordering. Many reviewers praise the quick delivery, with some receiving... See more

Based on these reviews

Rated 5 out of 5 stars

Caps apparel are a great brand, tye products are top class in terms of cut, material and styling customer service is active, warm and friendly and above efficient. We are kept updated on delivery and... See more

Company replied

Rated 5 out of 5 stars

Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my... See more

Company replied

Rated 5 out of 5 stars

A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be... See more

Company replied

Rated 5 out of 5 stars

Got the fisherman beanie after seeing it on the site and honestly wasn't sure about the sizing. Turns out it fits perfectly. Warm without being too heavy and no itching at all which was my main concer... See more

Company replied


Company details

  1. Headwear shop

Written by the company

Caps tells stories. Stories about you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got a washed cap for my brother and now…

Got a washed cap for my brother and now he wears it daily
Love you bro <3

7 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Opal,

That’s so great to hear! ❤️ We’re thrilled your brother loves his washed cap and is wearing it every day. Thanks so much for sharing — it made our day!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Quality and fast

Quality and came fast and easy

16 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Mark!

Thank you for your feedback! 😊 We’re so glad to hear that you’re happy with the quality and that your order arrived quickly and smoothly.

We really appreciate your support!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

They reacted quickly when I wanted to…

They reacted quickly when I wanted to change the article. I ordered the wrong one. Very kind and helpful

20 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Remy!

Thank you for your kind words! 😊 We’re glad we could assist you quickly and help with your order change. It’s great to hear that our team made the process easy and helpful for you.

We really appreciate your support!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Price quality and delivery ok

Price, quality and timing of delivery.
Fully satisfied

7 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Luca!

Thank you for your feedback! 😊 We’re thrilled to hear that you’re fully satisfied with the price, quality, and delivery timing.

Your support means a lot to us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

thank you :)

shipping was quick

6 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Mateo!

Thank you for your feedback! 😊 We’re glad to hear that your order arrived quickly.

We really appreciate your support!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

The quality of the product is…amazing!

The quality of the product is incredible, but the curomer service and follow up from CAPS is even better. I can truly recommend this company and their products.

6 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Peter!

Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that you’re happy with both the quality of our products and the service from our team.

Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Customer Service that goes above &…

Customer Service that goes above & beyond 5⭐️

5 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Jacki!

Thank you so much for your 5⭐️ rating! We’re thrilled to hear you felt our service went above and beyond. Your kind words truly mean a lot to the team and motivate us to keep delivering our best.

Sincerely,
Michaela from CAPS

Rated 5 out of 5 stars

Very nice cap - Yellow color

Very nice cap, good fit, easy to buy.

5 January 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Dalius!

Thank you for your kind words! We’re delighted to hear you enjoyed the fit and ease of ordering your cap. We truly appreciate your support and hope to serve you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

I love the customer support

I love the customer support! They were very friendly and helpful, and they explained the differences between coupe caps perfectly :)

9 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Maja,

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our customer support and that we could help explain the differences between the coupe caps. Your satisfaction is what drives us, and we truly appreciate your support!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

One of the best experiences in caps

One of the best experiences in caps – quality, elegant designs, and fast, professional delivery. Thank you from the bottom of my heart.

3 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi!

Thank you so much for your heartfelt feedback! We’re thrilled to hear that you enjoyed the quality, designs, and delivery experience. Your kind words mean a lot to the team, and we truly appreciate your support.

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

The products are amazing.

The products are amazing.
The delivery is arrivederci in the right time.
Highly recommended.

3 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Mauro!

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the products and that your order arrived on time.

Your recommendation means a lot to us, and we look forward to serving you again soon.

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Loved my first Caps purchase so much I…bought a second

Loved my first Caps purchase so much I bought two one in black the another in yellow a week later.
Great quality product, and I have to say looks rather well on my head, in either the black or the yellow.
Would definitely recommend Caps; I’ll be back very soon for the orange cap.

26 January 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Mark!

Thank you so much for your fantastic feedback! We’re thrilled to hear you loved your first purchase so much that you came back for more. It’s great to know the black and yellow caps are a perfect fit and that you’ll be returning for the orange one too. We truly appreciate your support and recommendation!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Wonderful service

Wonderful service!
The quality is insane

2 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Niccolo!

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service and loved the quality of your purchase. Your support means a lot to us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Great company up to date notifications…

Great company up to date notifications all the way through with your order and well produced products

12 December 2025
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Rick!

Thank you so much for your kind words! We’re delighted to hear that our order updates and product quality met your expectations. Your support and feedback mean a lot to us, and we look forward to serving you again.

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

It's a great product and the quality is…

It's a great product and the quality is incredible.

16 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Javier!

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your product and that the quality exceeded your expectations. Your support means a lot to us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

I bought this cap for Kelsey

I bought this cap for Kelsey. It looks so adorable on her, and she wears it almost every day!
The cap looks just like the photos, and the delivery was smooth

13 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Madonna!

Thank you so much for your kind words! We’re delighted to hear that Kelsey loves her cap and wears it so often. We’re also glad the product matched the photos and that the delivery was smooth. Your support means a lot to us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

The washed daddy cap has a relaxed vibe…

The washed daddy cap has a relaxed vibe and feels better after a few wears.

1 March 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Tom!

Thank you for your kind words! We’re glad to hear you’re enjoying the relaxed vibe of the Washed Daddy Cap and that it feels even better after a few wears. Your support means a lot to us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Stylish caps

Stylish caps, fitting perfectly.
The assistance after the order is fast, professional, kind.

25 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Cristina!

Thank you so much for your kind words! We’re delighted to hear that your caps fit perfectly and that you appreciated our fast and professional support. Your satisfaction and trust mean a lot to us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

The Best CAP 🧢

This cap is the best I’ve worn! It’s comfortable, it’s stylish and the materials are top notch… I’ve been 👩🏽‍🦲🤭 bald for 20 years now and a cap is part of my daily attire. I’ve bought hundreds through the years and this one from 🧢 CAPS is the best! Bar none!!👍🏼

28 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Manuel!

Wow, thank you so much for this amazing review!

We’re thrilled to hear that our cap stands out after all the ones you’ve worn over the years — especially as part of your daily style. Comfort, style, and quality are exactly what we aim for, so your kind words truly mean the world to us!

We can’t wait to keep you rocking your CAPS beanie every day! 🧢✨

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

A good web-site

A good web-site, great product and fast delivery
Thank-you
IanWilson.

16 February 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi!

Thank you so much, Ian!

We’re delighted to hear you had a great experience with our website, product, and delivery. Your support truly means a lot to us!

Cheers,
Michaela from CAPS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look