Caps apparel are a great brand, tye products are top class in terms of cut, material and styling customer service is active, warm and friendly and above efficient. We are kept updated on delivery and... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my... See more
Company replied
A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be... See more
Company replied
Got the fisherman beanie after seeing it on the site and honestly wasn't sure about the sizing. Turns out it fits perfectly. Warm without being too heavy and no itching at all which was my main concer... See more
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Company details
Written by the company
Caps tells stories. Stories about you.
Contact info
Netherlands
- info@capsapparel.com
- capsapparel.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, I’m really happy with my purchase. The quality is excellent and the customer service and treatment were very nice and professional. Fast shipping, highly recommend, thank you!
5 February 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your wonderful review! 🤍
We’re absolutely delighted to hear you’re happy with your purchase and that you found the quality excellent. It also means a lot that you appreciated our customer service — we always strive to provide a professional and friendly experience.
Thank you for the recommendation and for your support. We truly appreciate it!
Cheers,
Michaela from CAPS
Caps Locked
Our purchase from Caps was very straightforward. Great site, good user interface and rapid delivery. Top job.
The beanie keeps my lovely Aussie wife cosy in the Peak District winter.
Thank you Caps, will definitely be coming back.
12 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Nick,
Thank you so much for giving us a try! 🤍 We’re thrilled to hear you love both the look and the feel of the beanies — that’s exactly what we aim for.
It truly means a lot that you’re already thinking about getting more! We appreciate your support and encouragement more than you know. We’ll definitely keep doing our thing 😉
Cheers,
Michaela from CAPS
I seen the beanies online and decided…
I seen the beanies online and decided to purchase a couple. Love the look and the feel of them and will probably get more moving forward. Keep doing your thing guys!
3 January 2026
Unprompted review
Reply from CAPS Apparel
Hi Gordo!
Thank you so much for giving us a try! 🤍 We’re thrilled to hear you love both the look and the feel of the beanies — that’s exactly what we aim for.
It truly means a lot that you’re already thinking about getting more! We appreciate your support and encouragement more than you know. We’ll definitely keep doing our thing 😉
Cheers,
Michaela from CAPS
Bought the daddy cap as a quick gift…
Bought the daddy cap as a quick gift and it turned out to be his new favorite. Comfortable and easy to wear.
21 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Didier,
Thank you so much for sharing your experience! We’re thrilled to hear that the Daddy Cap became his new favorite and that it’s comfortable and easy to wear. 😊
We really appreciate your support and hope he enjoys it for a long time!
Cheers,
Michaela from CAPS
Warm,looks good and easy to store
Love the products this company makes and their customer service. My fisherman’s beanie fits smoothly on my head, keeps me warm and looks good and when I take it off is so easy to put on my jacket pocket.
21 February 2026
Unprompted review
Reply from CAPS Apparel
Hi John,
Thank you so much for your wonderful review! We’re thrilled to hear that you love both the products and our customer service. 😊
It’s great to know that your fisherman’s beanie fits perfectly, keeps you warm, and is so easy to carry — that’s exactly what we aim for!
We truly appreciate your support and hope you enjoy it for many seasons to come.
Cheers,
Michaela from CAPS
Amazing quality hats
The hats I got were really nice quality, and very accurate to what the images online were.
Both the beanie, which looked really nice and a high quality in the images, and the baseball cap I ordered (which was fluffy!) were identical to what I had seen online, which was amazing because 90% of online purchases are never quite like what you see.
Delivery was very quick too, overall a great experience!
Definitely a reputable company and one that I'll be ordering future hats from!
17 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Paul,
Thank you so much for your amazing review! We’re thrilled to hear that your hats matched exactly what you saw online and that you’re happy with the quality. 😊
It’s also wonderful to know that delivery was quick and that your overall experience was great — that’s exactly what we aim for!
We really appreciate your support and can’t wait to have you back for more hats in the future.
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi Anna!
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you’re happy with our products.
We really appreciate your support and hope to see you back soon!
Cheers,
Michaela from CAPS
The communication and delivery were…
The communication and delivery were simple, prompt and respectful.
Thanks team
Karl
5 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Karl,
Thank you so much for your kind words! We’re delighted to hear that you found our communication and delivery simple, prompt, and respectful. 😊
We really appreciate your support and look forward to serving you again!
Cheers,
Michaela from CAPS
Just what I was looking for.
These fisherman beanies are just what I've been looking for - a perfect fit, comfy, & stylish.
20 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Gary,
Thank you so much for your kind review! We’re thrilled to hear that the fisherman beanie is exactly what you were looking for — a perfect fit, comfy, and stylish.
We really appreciate your support and hope you enjoy it for a long time!
Cheers,
Michaela from CAPS
Really good products and super reactive…
Really good products and super reactive and friendly customer support. I really recommend this brand.
17 February 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with our products and our customer support.
We really appreciate your recommendation and look forward to serving you again soon!
Cheers,
Michaela from CAPS
Worn Fisherman.
Worn Fisherman.
Pictured to look like a sturdy cap but it’s literally just a cheap beanie, very poor quality, came from a factory in China when I looked at the tracking.
A product did show up so not a total loss but don’t think that this is an in house operation.
29 January 2026
Unprompted review
Reply from CAPS Apparel
Hi Nathan!
We’re very sorry to hear that your Fisherman beanie did not meet your expectations, and we truly appreciate your feedback. 😔
To help us investigate what went wrong and make this right, could you please send us an email at info@capsapparel.com with a photo of the beanie? Once we see the photo, we can check the issue and work on a solution for you.
Thank you for bringing this to our attention, and we hope to resolve it quickly.
Sincerely,
Michaela from CAPS
CAPS Fishermen’s Beanie
A well made great fitting Beanie, excellent customer service
17 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Chris!
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your beanie and that our customer service met your expectations. 😊
We really appreciate your support and hope you enjoy your beanie for a long time!
Sincerely,
Michaela from CAPS
Everything was so easy
Everything was so easy, fast and efficient. Ordering,shipping, tracking and receiving at my door. The products are of high quality. Love it. I highly recommend.
19 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Francoise!
Thank you so much for your amazing review! We’re thrilled to hear that your experience from ordering to receiving your products was easy, fast, and efficient. 😊
It’s wonderful to know that you’re happy with the quality, and we really appreciate your recommendation!
Cheers,
Michaela from CAPS
Ordered the champagne cap and had a…
Ordered the champagne cap and had a small stitching issue, but support replaced it quickly without any back and forth.
18 December 2025
Unprompted review
Reply from CAPS Apparel
Hi Laura,
Thank you so much for your review! We’re glad we could quickly resolve the stitching issue with your Champagne Cap.
We really appreciate your understanding and support, and we’re thrilled that you’re happy with the replacement!
Cheers,
Michaela from CAPS
Great customer support and smooth resolution
There was a delay with my international order, and the tracking showed it might be lost at one point. I contacted customer support, and they were very responsive and helpful throughout the process. They followed up with the carrier and kept me updated until the package was safely delivered. Really appreciate the support and the way they handled the situation.
14 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Yeon!
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you and keep you updated throughout the process.
We really appreciate your patience and kind words, and we’re so glad your package was safely delivered. Your support means a lot to us!
Cheers,
Michaela from CAPS
Excellent experience.
26 January 2026
Unprompted review
Reply from CAPS Apparel
Hi George!
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience.
We really appreciate your support and look forward to serving you again!
Cheers,
Michaela from CAPS
First Cap expeerience
Firstly there was a great variety to choose from, also the products were very well priced, ordering was straight forward, delivery was swift and most importantly when my Cap arrived it was superb, so overall it was a great experience and one I will certainly partake of again.
17 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Patrick!
Thank you so much for sharing your experience! We’re thrilled to hear that your first cap purchase was a great one — from the variety and pricing to the ordering and delivery.
We really appreciate your support and look forward to having you shop with us again soon!
Cheers,
Michaela from CAPS
Shipping was quick
Shipping was quick, the buying process was easy. Price is OK. I don't like the fabric though. But I chose it so noone to blame.
11 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Martin!
Thank you for sharing your feedback! We’re glad to hear that the shipping and buying process were smooth for you.
We understand that fabric preferences can vary, and we appreciate your honesty. Your input helps us continue to improve our products and selection.
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi!
Thank you so much for your review! We’re thrilled to hear that you’re happy with your hats and that everything arrived quickly. 😊
We really appreciate your support and hope you enjoy wearing them!
Cheers,
Michaela from CAPS
Item never received; no reply from customer service
Two weeks in, I haven’t received my order; shipping is described as 5 working days, tracked. On tracking, the item isn’t in the continent.
I’ve reached out to customer service but had no reply.
Disappointing as I really want the hat; absolutely fine with a delay, if they were just to advise that.
Not great.
2 February 2026
Unprompted review
Reply from CAPS Apparel
Hi Bryan,
We’re truly sorry to hear about your experience, especially the lack of communication. That’s not the standard we aim to provide.
We completely understand that delays can happen, and we always believe clear updates make all the difference. The fact that you felt left without a reply is something we take seriously.
Could you please send us another email at info@capsapparel.com and put it under Dyne’s attention? Our Escalation Manager will personally look into your order, review the tracking situation, and make sure this is resolved for you as quickly as possible.
We genuinely appreciate your patience and the opportunity to make this right.
Warm regards,
Pearl from CAPS
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