CAPS ME Reviews 6,267

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I love the concept of reusing instead of creating trash, even if recyclable. So, I support CapsMe, and after some tests, I made fantastic espresso, almost like those in Italian bars! You need to try d... See more

Rated 5 out of 5 stars

The process of ordering is really easy and straightforward. Payment was simple, and the delivery followed promptly, all the way to us in New Zealand. We are pleased we are using these reusable capsul... See more

Rated 4 out of 5 stars

Very good concept. The fiability is good even if materials seems a little bit brittle. After one month and 100 coffees, no need to help something to repair or exchange my device. To be perfect, I w... See more

Rated 5 out of 5 stars

Easy to use capsules and the shaker doesn't make refilling a mess. The only small inconvenience is to empty the capsule but it's rather easy if you have a chopstick or something a bit pointy.

Company details

  1. Coffee store

Written by the company

Remplissez facilement vos capsules de café réutilisables compatibles Nespresso® !


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Absolutly perfect concept (not like my…

Absolutly perfect concept (not like my english)…
Je fais un petit geste pour la planète et ça me rend fière, bravo capsme

11 December 2022
Unprompted review
CAPS ME logo

Reply from CAPS ME

Bonjour Kris,

Merci beaucoup pour votre message !

Nous sommes ravis de savoir que nos produits vous plaisent.
(Votre anglais nous semble très bien ;) )

Nous vous souhaitons une agréable journée.
Cordialement,

Noémi de CAPS ME

Rated 5 out of 5 stars

Amazing service!!

Amazing service!!! I had a question technical question and got an answer in less than 24 hours. They even offered to send more of these “paper lids” for free because they suspected mines had so malfunction! I have to say I was really amazed to see how efficient and helpful they were. And I love there products !

27 July 2022
Unprompted review
CAPS ME logo

Reply from CAPS ME

Hi Guilhem,

Thank you so much for your message !

We are very happy to know that you love our products :)

We wish you an amazing day.

Sincerely,
Noemi from CAPS ME.

Rated 1 out of 5 stars

Opercule inutilisable colle impossible…

Opercule inutilisable colle impossible à enlever après utilisation.
Merci

20 June 2022
CAPS ME logo

Reply from CAPS ME

Bonjour Michel,

Nous avons effectivement été informés de l'utilisation d'un autre type de colle que celle que nous utilisons habituellement sur plusieurs lots d'opercules en raison d'une rupture de stock de matière première.
Nous devrions revenir à notre ancienne colle d'ici le 22 juin environ. Vous verrez, cela sera beaucoup plus simple.

Si vous le souhaitez, vous pouvez nous renvoyer les paquets que vous n'avez pas encore ouvert, en échange de nos nouveaux stocks. Si cette solution vous convient, je vous laisse m'envoyer une photo de vos paquets afin que je puisse en prendre note et vous faire parvenir un bon de retour gratuit.

En attendant, je peux vous conseiller de mouiller votre capsule, puis de la sécher avec un mouchoir ou un torchon.
Ensuite, vous n'avez plus qu'à enlever la colle, un peu humide, en tournant/frottant le haut de la capsule sur la paume de votre main. Par la suite, vous pouvez retirer les quelques résidus avec votre pouce. Vous verrez qu'elle sortira beaucoup plus facilement !

Veuillez nous excuser pour la gêne occasionnée, et n’hésitez pas à me dire si cela vous a aidé.

Très bonne journée,

Maximilien de CAPS ME

Rated 5 out of 5 stars

SUPER ON ADORE

16 May 2022
CAPS ME logo

Reply from CAPS ME

Bonjour,

Merci beaucoup pour votre message !
Vos avis comptent beaucoup pour nous.

Très belle journée.

Bien à vous,
Maximilien de CAPS ME.

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