Captain Jack's Seafood Locker Reviews 861

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were impressed with our first purchase from Capt. Jacks. Great customer service, got email to make us aware of the product we were waiting for, fast shipment. My only constructive comment would... See more

Rated 5 out of 5 stars

Best crab I‘ve ever had!! Great for eating in groups, and family friendly. Everyone was really satisfied with their meal. However, some friends which are frequent customers complain about the rec... See more

Rated 5 out of 5 stars

We have been ordering from Captain Jack's for a few years now and can honestly say they are a top notch operation. We have only had one issue where the shipment was late (not their fault) and they too... See more

Rated 5 out of 5 stars

Web Site / Ease of Ordering: 5 Stars Packaging: 4 Stars Quality / Taste: 5 Stars Value: 5 Stars Ordered king crab legs from Captain Jack's Seafood Locker. The legs were clean,whole, and lar... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Captain Jack's Seafood Locker has been locally owned and operated in Seward, Alaska for over 15 years. Captain Jack's started as a small packaging and shipping facility for sport-caught fish. Soon we recognized the demand for premium Alaskan fish and seafood by consumers around the United States. We began cultivating sources for the highest quality wild seafood Alaska has to offer. We work with select local fishing families who care about the quality of their wild Alaskan seafood products as much as we do.


Contact info

5.0

Excellent

TrustScore 5 out of 5

861 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Years Crab Feast Tradition

My kids and I make Captain Jack’s Crab Legs a New Years tradition every holiday in Charleston South Carolina. Amazing quality and excellent service.

Can’t wait until next Christmas to do it all over again!!

2 January 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent product, excellent shipping - my parents love their holiday package of halibut and scallops. Their friends always ask when their next shipment will arrive so they can prepare group dinners.

2 January 2018
Unprompted review
Rated 2 out of 5 stars

No King Crab This Time Around!

Sadly, we did not receive our order. The day it was scheduled to arrive passed, and when I investigated, it was still in transit, had to be destroyed and a new order was rescheduled for a few days later. That day also passed with no crab arriving! Although Stephanie offered to re-ship another for after the holidays, that was too late for our plans!
I received a phone call from the shipping company AFTER the order was cancelled, and had to explain. Then, on Christmas day, I received another phone call from FedEx, asking if I wanted the shipment delivered that day, as they had it sitting here in Phoenix and ready for delivery. I of course declined, but was very bummed indeed!

2 January 2018
Unprompted review
Rated 5 out of 5 stars

Ordered King Crab Legs

Web Site / Ease of Ordering: 5 Stars
Packaging: 4 Stars
Quality / Taste: 5 Stars
Value: 5 Stars

Ordered king crab legs from Captain Jack's Seafood Locker. The legs were clean,whole, and large. Beautiful king crabs legs, with a fresh, sweet taste. Great value for the money, ordered 7 pounds to get the flat rate shipping, via FedEx. Better to put the money into additional king crab legs, instead of shipping cost. Will order other products from them. Overall an excellent experience.

30 December 2017
Unprompted review
Rated 4 out of 5 stars

Was very tasty

Was very tasty, had a lot of black spots on 3/4 of the legs I received, visually unappealing but still very good flavor.They were
large fresh and meaty ,enjoyed by all at Christmas dinner!

30 December 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We order crab from Captain Jacks every year. Never has any issue - placing orders is easy, email receipts & tracking your shipment is easy, and most importantly quality of the seafood is excellent! Highly recommended!

29 December 2017
Unprompted review
Rated 5 out of 5 stars

My experience happened to be great!

My experience happened to be great! Because of my last minute decision to send a Christmas package a week before Christmas, I was worried it wouldn't be able to get there on time. I called and talked to a lady who I know was extremely busy with the holiday season but kindly took the time to help me figure out a way to get a package to where I needed it to go. Without hesitation she volunteered to take it to the post office right away over her lunch hour since fedex didn't deliver to this destination. The package reached the young man before Christmas and I am grateful for her efforts. I would definitely recommend Captain Jack's Seafood Locker to anyone.

29 December 2017
Unprompted review
Rated 5 out of 5 stars

TWICE 5 stars

TWICE 5 stars! Elle and Stephanie went "above and beyond" to get A TASTE OF ALASKA gift packs to my kids for Christmas! I can't thank them enough! Will definitely be back.

29 December 2017
Unprompted review
Rated 3 out of 5 stars

The crab arrived a day late for the …

The crab arrived a day late for the party and had 2 claws that was what they called dirty. Super tasty and big in size. So we had to have 2 parties to eat them.. So not all bad.
Mark Wilson Cheboygan Michigan. Burr it cold.

28 December 2017
Unprompted review
Rated 5 out of 5 stars

Crab legs

The crab legs were awesome and shipping was quicker than expected.

28 December 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look