CARDER 

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Rated 1 out of 5 stars

I ordered from this website and i have not received any tracking information on my order and have emailed them repeatedly with no reply. They are fraudulently including the Trustpilot logo on their we... See more

Rated 4 out of 5 stars

I have bought several jewels from this brand (river pearls bracelet, pearls necklace, think silver rope bracelet) The delivery was super quick. The pieces look like what it’s shown on their website... See more

Rated 5 out of 5 stars

I had an issue with my order and CARDER fixed it very quickly! The people from the helpdesk respond fast and are friendly and understanding. Ik had een probleem met mijn bestelling en CARDER heeft... See more

Rated 1 out of 5 stars

I ordered from CARDER on 23 September 2025. The items didn’t meet my expectations, and they offered a 50% partial refund, which I accepted. Here’s the timeline of what followed: - 23 S... See more

Company replied

Company details

Written by the company

Elegant and timeless pieces. Delivered Globally


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Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product, but warranty resolution was slower than expected

I bought a Rope Chain 3mm (Silver) from Carder and was initially very happy with the product — the design and quality felt solid and elegant. Unfortunately, after only a few occasional uses, the chain broke unexpectedly while I was walking. I reached out to their support team to request a replacement under the lifetime warranty.

While the team was friendly and responsive, the resolution process took over a month and required several follow-up emails. Eventually, they agreed to a one-time replacement, which I appreciate.

In the end, I’m satisfied with the outcome and grateful they honored the warranty, but I believe the process could be more faster and streamlined.

15 July 2025
Unprompted review
Rated 4 out of 5 stars

Customer service is amazing

Customer service is amazing, quick and nice reply. The website is a bit confusing. The website itself is well designed. Only the product dimensions are difficult to find.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Top quality & support

Top quality! Really happy with my purchase. Price-quality is unmatched imo. Support is also really hands on, they could tell me exactly when my package would arrive.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality and Service

Great Quality and Service
Very impressed with the watch excellent build quality and stylish design. The customer service was fast, friendly, and professional. Highly recommend!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great watch!!


Great watch, fast service and excellent quality!
I’m very happy with my purchase. The watch looks exactly as described and feels high quality.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

No fading, no discoloration.

I’ve now bought several pieces from Carder, and I’m really happy with all of them. The main reason I keep coming back is the quality. I was surprised how well the jewelry holds up, even after wearing it in water, it still looks just as good. It doesn’t fade or change color, which I’ve had with other brands in the past.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Me and my boyfriend are obsessed with…

Me and my boyfriend are obsessed with this brand! We ordered several times and are so in love with the products. Whenever I reach out to the customer service they reply quick and give really good advice.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute FRAUD of a company

Absolute FRAUD of a company! They advertise express shipping and a Netherlands based company however the order took over 2 weeks to arrive and comes from China. They try to deceive you with multiple update emails but no actual tracking information.
I was then disappointed to find out that the watches do not even arrive as advertised as their brand 'CARDER'
The watches feel and look cheap. They have a brand Podegar on them... which after a simple google you can find on places such a Temu or Shein for a third of the price i paid!
DO NOT ORDER FROM THIS SCAM OF A COMPANY!!!!

26 June 2025
Unprompted review
CARDER logo

Reply from CARDER

We're truly sorry to hear that you're not satisfied with our service, Louisa. We'd love the opportunity to make things right. Please send us an email (support@car-der.com) with the subject line 'CARDER Trustpilot (order number)' so we can resolve this for you immediately.

We appreciate your feedback and look forward to hearing from you soon.

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