I ordered from this website and i have not received any tracking information on my order and have emailed them repeatedly with no reply. They are fraudulently including the Trustpilot logo on their we... See more
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I have bought several jewels from this brand (river pearls bracelet, pearls necklace, think silver rope bracelet) The delivery was super quick. The pieces look like what it’s shown on their website... See more
I had an issue with my order and CARDER fixed it very quickly! The people from the helpdesk respond fast and are friendly and understanding. Ik had een probleem met mijn bestelling en CARDER heeft... See more
I ordered from CARDER on 23 September 2025. The items didn’t meet my expectations, and they offered a 50% partial refund, which I accepted. Here’s the timeline of what followed: - 23 S... See more
Company replied
Company details
Written by the company
Elegant and timeless pieces. Delivered Globally
Contact info
Netherlands
- car-der.com
Breach of guidelines
"The service is very helpful
"The service is very helpful, and they assist you in solving your problems as quickly as possible. I am very satisfied and will order from Carder more often. Highly recommended."
I recently ordered from Carder Jeweler
I recently ordered from Carder Jeweler, and I couldn't be happier with my experience! The website is user-friendly, making it easy to browse their impressive collection. The quality of the jewelry is outstanding, and I appreciated the detailed descriptions and photos.
Customer service was top-notch; my questions were answered promptly, and shipping was quick and well-packaged. I highly recommend Carder for anyone looking for beautiful jewelry online. I’ll definitely be shopping here again!
great jewelry and great customer service
great jewelry and great customer service
Definite reccommendation
Carder offers a nicely curated selection of jewellery. Perfect, almost minimalist designs that fit in with alomst any wardrobe! Solid quality, no cheap blingbling.
Apart from that, they offer an outstanding customer service - even international exchange/refund went smoothly, super quick and communication was very supportive. Definite reccommendation!
Review after few months (pearls + silver)
I have bought several jewels from this brand (river pearls bracelet, pearls necklace, think silver rope bracelet) The delivery was super quick. The pieces look like what it’s shown on their website and I didn’t noticed alteration of their quality after few months of daily use for some of them.
The client service is quick to reply and willing to help you if needed.
Overall I’m positively surprised about the quality/price balance.
Necklace replacement
I got a broken necklace and I emailed them about it and now they immediately will arrange a new order for me
broken product, immediate replacement
My bracelet broke, and I immediately got a replacement bracelet. Excellent service! Their promise of a lifetime guarantee actually holds up!
Products, Customer Service 10/10
Products are great. I ordered two times already and am still very happy with my order. Customer Service ist great as well. On my second order a mistake happend, but they were happy to help and exchanged to my full satisfaction
Great chains they look beautiful and…
Great chains they look beautiful and the support is very kind i broke the chain and the send me a new one
Amazing chain
The chain I ordered looks amazing.
Also the service is really good. The delivery was very fast.
Customer Service +
Nice products, friendly and quick customer service!
Today
Today, I received my rope chain from Carder, and I am very satisfied with the quality of it, no regrets whatsoever!
Broken necklace was replaced quickly
The necklace broke because it got stuck on something after a few times wearing it. However the customer service was very helpful and sent a new necklace so great service!
Great necklaces
Great necklaces, fits perfect and looks good.
Customer service is great, they respond quickly and are always happy to help,
Good jewlery for decent prices
Carder offers really nice jewlery for decent prices. What I like a lot is their lifetime warranty policy, a guarantee of their quality. Their jewlery is made waterproof and to last long. However if it should still tarnish, you can contact them under the lifetime warranty.
Amazing service
Amazing service, they respond very quickly on e-mails, I had ordered a wrong size for my necklace and they immediately sent the right one when I requested it via e-mail.
Great products, great service!
Besides the great products, like the stylish pearl necklace I have, the customer service is also amazing. Quick responses to questions by a helpful customer service team helped me find a solution to an issue that occurred. Definitely recommend Carder!
Great product!!
I bought a bracelet which I am very happy with. Great customer service and good product, highly recommend!
SCAM COMPANY - AVOID AT ALL COSTS
I ordered 3 pieces of Jewellery on 9th August (almost 4 weeks ago). The company have refused to send my order claiming that “their system needs a house number”. I explained via NUMEROUS emails that other good reach my address without any problem or a house number as my postal code and address suffice, however, they keep refusing to send the items and also they refuse to refund me the €100 I paid. I believe this to be an excuse tactic. I have also given them local delivery post offices addresses, however, they ignore these emails. I also paid extra for delivery insurance. I looked at other reviews before I ordered and trusted this company, however, I GREATLY URGE anyone thinking of purchasing from this company to avoid them. They are a complete scam as other users have noted here as well. I was unlucky and stupid not to trust the reviews. I will seek legal representation to secure the funds that I have been scammed out of. I URGE YOU PLEASE DONT FALL IN TO THE SAME TRAP AS I DID - AVOID THIS COMPANY

Reply from CARDER
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