Car House Reviews 81

Be extremely cautious when dealing with Car House. We purchased a vehicle from them and specifically asked if there were any issues before buying. They assured us everything was fine , but that turned out to be far from the truth. If you’re considering buying a car there, make sure to bring a qualified car engineer with you. Their lack of transparency and professionalism was disappointing. I would not recommend this dealership to anyone.

The manager is rude service personnel i regret buying a car from them

Paid a deposit on a car, travelled 2 hours to view it, when seen in the flesh rather than on a low res video, the paintwork was horrendous. Asked for refund of deposit, was refused and was asked to leave his premises.
It's now going to small claims court..

I recently contacted car&house about an Audi a6 saloon which i saw on auto trader, I called up with some extra questions and I was presented with such friendly and professional customer service, from one of the guys. They answered every question in detail, and arranged a viewing and test drive. Never had such a good experience in a car trade, 100% recommend.

Bought a white merc convertible car from Nick and I must say a pleasant experience from the start ,wasn't happy with the condition of the wheels so he said that he would refurb them . And when delivered the car looked .Amazing. but 1 month after I had a problem with the roof interior ,so contacted Nick hoping that he would know someone that could help as I knew it wasn't part of the guarantee he said bring it down and he would have a look ,when he saw it he said that he would do it for me at no charge. Mercedes wanted part plus approx 4 hours labour,So I cannot recommend him and his company more ,And I know we're my next car will be coming from

Bought my car this month, great service, lovely car thanks again!!

Avoid Car house – Deceptive and Unprofessional

We agreed to buy a car from Car house, offering to pay in full and collect it immediately. They insisted we come down in person, then while we were already driving there, they suddenly demanded a deposit in the middle of the road. Despite assuring us they would hold the car, just five minutes before we arrived, they messaged saying it was sold.

This company wasted our time, petrol, and trust. We have their WhatsApp messages proving their lack of professionalism and credibilty.

Do not engage with them

I had purchased a new car for my wife a few weeks back, had a fantastic experience throughout, thank you to all the guys at Car House

I had a fantastic experience with Car House! From start to finish, the team was professional, friendly, and incredibly helpful. The entire purchasing process was smooth, transparent, and stress-free. They offered a great selection of quality vehicles, and I found the perfect car at a competitive price.

The customer service was top-notch—no pressure sales tactics, just honest advice and assistance. The staff took the time to explain all details, ensuring I was completely satisfied before driving away. The car was in excellent condition, exactly as described, and the transaction was seamless.

I highly recommend Car House to anyone looking for a reliable used car. Their professionalism and dedication to customer satisfaction truly set them apart. Will definitely return for my next purchase!

Very excited with my new vehicle .Nick was very helpful .thanks guys

They are scam
I just bought a nissan from them 3 weeks later the gearbox and car stability has issues ...unsafe to drive
..they passed on MoT I thinks they paid off..now Don’t answer on my call no response from them .
THey Give FRee SERVICE IF PEOPLE WRITE GOOD REVIEWS...DONT BUY CAR FROM THEM NOT EVEN REPAIR
I HAVE TO REPORT THEM

we bought second car from car house,we’re good guys,trustworthy.
Highly recommend 5 stars

Bought the car from car house, and very very happy with it, with the service and the car it’s self, thank you very much.highly recommended

I bought a car for my son for £9000 which is a fair(not good) price. Part ex wasa 2012 clio
which like all garages offer the minimum in this case £150 , was worth more to sell but did not want hastle,
got £100 extra off. The car was (probably)obtained in an auction in Scotland.By sheer chance
the previous owner saw a glowing review on the garage site, alledgedly from me ???and since
i have an unusual name he managed to contact me
on facebook - i was relieved to say he said he had looked after the car well and was sorry to have to sell it.

The garage had put a FALSE REVIEW for me - think they have now taken it down after i kicked off.

Back to the car - i was told by trhe garage it had one owner, in fact there had been two owners

About 4 days afetr purchase, the car stopped on a motorway slip road , no power , got out and the car was sliding down
the hill,this car has no handbrake but a modern brake system. Called the police to help , as luck would have it the driver behind
was a mechanic and he lifted the bonnet , The battery lead was discoonnected and he reattached and tightened it. The Garage had left the
lead loose- this could have resulted in a disaster

I took it to my regulAR MECHANIC AND HE SAID THERE Ws an issue with the rear calipers which would cost £150 to put right and
the car had been making a noise when driving

I took it back to "car house" and they sorted the caliper and a key that did not work and also sorted a dent out.
They did not seem bothered about the battery leads

For the number of owners issue , leaving the battery lead loose and particularly the false review i am marking them down

Bought a car from these 3 days ago the Aldridge road one .Very pleased with the car it is a fiesta the guys was really helpful we heard a noise and told them about it they had it back straight away fixed the problem and bought it back to us . Will definitely use these again very helpful karen and Kayleigh West Bromwich

AVOID AVOID AVOID!!! given a 1* purely because there isn’t anything lower!!
Brought a car from these guys all seemed well and good until a few days later start to find faults with the car then 1 week after purchase the engine management light comes on..take to car back for a refund as it was very clear the car had been tampered with (engine management light had be switched off) they told me the refund would take 14 working days to be received but minus £500 administration free which is mind boggling to be honest! Get to the 14 days and no refund only after multiple phone calls messages and a threat to call the police which I was very close to doing so. I have finally received my refund (minus £500) the reviews on this website are good which is what I went by but please look further Trustpilot and google reviews will tell you different. If only I had read them before purchasing a car from this company. The stress and worry this has put me though is disgusting and the fact they still have £500 of my money is robbery!!! I will also be adding reviews on other websites incase this one gets removed. I’m sure there will be a response to this review with some kind of excuse for holding back MY money!!
Appalling!!!!!!!!!!

Came across car house while looking for a new vehicle, rang them and spoke to Adam, arranged a viewing and went to meet there, we spoke to another gentleman there who was very polite, he showed us the car we were interested in, ( jaguar xJ), we took it for a test drive and very impressed.
Adam was very knowledgeable about the vehicle and answered the numerous questions I asked, I don't think they could have done more than I asked and we agreed to buy vehicle, I had my paper work with me so we did the deal and even got a warranty to boot, the cars are all serviced and mot,d before leaving showroom.
We drove home in new car and I can say that we are very pleased with it.

Bought a used passage from here today. Max exceeded my expectations and fulfilled every guarantee he made me. Would highly recommend

PATHETIC PATHETIC PATHETIC. We brought the car 32 days ago. Within the second week we have had various warning lights. We call the dealership and we advise Ray, he advises us to bring the car in, the day he wanted us to bring in we couldn’t take it in due to family commitments and therefore rescheduled, upon taking it on the rescheduled day they had the audacity to tell us that you are now over your 30 day warranty and they can’t do anything!!! Not even to have a look. The manager Nick , does not take any ownership and puts the phone down! By the way nick the calls were recorded therefore I will now go to trading standards. I now give you 6 days to either give us a call and fix the issue I will escalate this further

I brought a car from this place and it’s nothing but problems I spent over 5k and now I have been told I need to spend at least 2k to get it going as it doesn’t drive anymore the manager or owner NICK is a unprofessional guy who really does not know how to deal with unhappy customers I would definitely not recommend this garage to anyone even if it is the last place trading standards are going to hear about this and all the good reviews they have are fake my reg is Gy62 bkj bmw 320 convertible