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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, most reviewers were let down by their experience overall, expressing deep frustration with the entire purchasing process. Many customers experienced severe delivery delays, waiting several months after placing orders without ever receiving their purchased items or receiving any tracking notices. Some reviewers were not happy with the complete lack of communication when reaching out to customer support regarding missing deliveries and order statuses. People also mentioned receiving identical automated responses repeatedly instead of getting actual updates about their long delayed packages. Buyers attempting to resolve these ongoing problems found that their direct requests for financial refunds were completely ignored by the company.

What people talk about most

Order

People report profound dissatisfaction with their order experience, noting that payments were taken... See more

Response time

Reviewers highlight severe frustration regarding response time, noting that emails are repeatedly ignored or... See more

Delivery service

Users describe widespread frustration with the delivery service due to orders placed months prior that never... See more

Product

Reviewers mention negative feedback about product as many consumers never received their orders and... See more

Refund

Customers had severe dissatisfaction regarding refund requests, reporting that money was taken without... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I received 2 pairs of Peeps to clean my glasses, but with the microfibre pads missing. I have emailed numerous times to ask for these to be sent, but have not even received a response and the items... See more

Rated 1 out of 5 stars

Dreadful service. Bought £42.98 ( order 1498906) on 9/12/25. It’s now 7th January and they are still not here. Being blanked by the company now with no communication despite several e mails. Dreadful... See more

Rated 1 out of 5 stars

Wish I could give them less than 1 star because they don’t even deserve that. I placed an order in November 2025 and they had no problem taking my $82 but they don’t follow through. I still haven’t... See more

Rated 1 out of 5 stars

As with many other I ordered two PEEPS lens cleaners for Christmas 2025 and money was taken immediately but no delivery to date in Feb 2026. Communication is non existing with only automated responses... See more


1.3

Bad

TrustScore 1.5 out of 5

85 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(85)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please do not deal with this company

Please do not deal with this company. First of all, the product is a piece of worthless crap. Secondly, I bought several of these before I knew that and only received 1 so was cheated out of about 60 dollars. Company never responded to repeated attempts to contact them and have them make it right. I complained to the Better Business Bureau who also never received a response. This is a scam business. It doesn't deserve minus 100 stars.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Does this company exist?

I ordered peeps 2 weeks ago. Like others I wish I'd read the reviews of this company before ordering. I've not recieved a confirmation nor the products. They have not responded to any emails. I paid over £37 for two. I've not been scammed before but guess this may be the 1st time

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Don't get scammed

I really wish I'd checked on Trustpilot before wasting my money. Paid for two pairs for a bargain £25 on 12 December. No email confirmation of order, emails to customer services ignored and no product!! From what I've read the product is crap so I'll put this one down to experience and remember to check Trustpilot in fuiture.
Genuine companies would be responding to negative comments. This lot don't care!

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Ordered in November. Still waiting for the delivery. Company not answering emails. Don't waste your money. I can't say anything about the quality of the product as it hasn't arrived for me to try it

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Give the product a go through a reputable supplier

I saw an advert for these on Facebook and thought I’d check out the reviews. I wasn’t convinced about the reviews of people not receiving them, so decided to try ordering one on Amazon. I now think that the adverts on Facebook are from a dodgy company, given how cheap they are selling them for! The product itself seems to be really good, very easy to use and the glasses just seem to sparkle!
I would seriously recommend trying one of these products from Amazon first - a bit pricey but I think it will be worth it in the long run - I’m actually going to go back to Amazon now to buy one for my son!

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Melted, sticky product that leaves black plastic gunk on your hands

The cleaning pads actually do work well, but they arrived with a damaged exterior. The black plastic case is sticky to the point it leaves disgusting plastic residue on the user’s fingers. It’s totally unusable. Another bad recommendation from The Grommet. Out of 5 orders from The Grommet’s holiday gift guides, two never showed up and one is so badly damaged the product isn’t usable.

UPDATE: I contacted Carbon Klean over a month ago to return the damaged, unusable, and potentially hazardous product they shipped me. They never responded to my email, but did somehow find time to fight my dispute with Capital One. I will be responding with additional documentation proving they shipped a damaged product and refused to respond to my attempts to return it.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Do Nor Trust

Ordered product and canceled order 69 minutes later. Received order 5 weeks later. NOW THEY WONT RESPOND TO EMAILS!!!
DO NOT ORDER FROM THIS COMPANY

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Waste of money. The instructions say that one has to CLEAN the glasses first !!! then use the so called ‘invisible’ carbon suckers to go over the lens.
Only suckers here are the customers.
I need to write to NASA to see if these claims are accurate. Oh and avoid paying with PayPal, it reduces your protection as a buyer.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Pretty sure I got scammed

Pretty sure I got scammed. Bought nearly £100 from Facebook advert. Heard nothing for weeks. Then random message from parcelforce saying I owe £50 worth of customs charges. I have tried contacting the company to no avail. Trying to get my money back via credit card. Not paying customs charges, no thanks, not worth it for some stocking fillers!

7 November 2024
Unprompted review
Rated 5 out of 5 stars

I think they work great

My orders have come without any issues. I use them myself and have given them as gifts to family members. I think they clean great! Much better than spray cleaner and microfiber cloths, which always leave streaks for me. I don't understand all the negative reviews. These are the best portable cleaning gadgets I've ever used.

15 January 2024
Unprompted review
Rated 2 out of 5 stars

No customer service and delivery slow

Ordered some eyeglass cleaners to give as presents. They wrote the ship out immediately. Check their site a week later and my items hadn’t been shipped. Wanted to cancel the order (they already took my money via PayPal.) so tried to call but only a message they’ll call me back, which they didn’t. Emailed them and got a reply “Please allow 48-72 business hours for a response to emails. As we are working to ensure that all inquiries are resolved in a timely manner, please only send one email request per issue as multiple requests will cause your messages to be reverted back to the bottom of the response list.” In other words no customer support. BUT immediately got a response they’d shipped my order. Looked at the site and my order still hasn’t been shipped. Very dumb to have ordered from them.

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam website?

I tried to pay with PayPal and got an error message on their website saying ‘Unfortunately your payment could not be processed. There was an error processing your payment with your PayPal funding source. Please select an option below to try again. Retry with PayPal. Pay another way.’ There is no problem with my PayPal account, so now I’m worried this is a scam website and maybe my account details have been captured.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Peeps by Carbonklean is A Complete Waste of Money

Completely worthless product.
Peeps by Carbonklean is an absolute waste of money. The brush on the end is completely useless and does nothing to clean your glasses. In fact, it feels like it might even scratch the lenses rather than help. The cleaning pads are no better – they can remove a bit of dust, but they’re entirely ineffective against fingerprints, smudges, or anything more substantial.

At $10-15, this product is outrageously overpriced. You can find the exact same item on other sites, like Temu, for just $1.50. The lack of value here is astonishing.

To make matters worse, there’s no option to return the product, and customer service is nonexistent. The sales page is full of glowing reviews, but I suspect they’re fake. This has been a frustrating and disappointing experience, and I would strongly advise anyone against purchasing Peeps.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

I read the positive reviews and thought…

I read the positive reviews and thought this would be great during my travels. IT IS A TOTAL WASTE!!
It does not work and you can not return it once it is opened!! They refuse to to accept returns if you have opened the package to try their product!
DON'T WASTE YOUR MONEY!

15 November 2024
Unprompted review
Rated 1 out of 5 stars

do not buy…

Complete waste of money do not buy ,they do not clean ,they appear to make the glasses worse I now use a cheap one and it cleans a lot better

10 October 2024
Unprompted review

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