Carbon Savers Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and smooth installation process, noting that professional teams always arrive promptly and leave work areas exceptionally clean. Consumers deeply appreciate the clear guidance and expert advice provided during initial sales and government rebate applications, making entire home upgrades completely seamless. Some reviewers were not happy with product operation instructions, reporting difficulties programming units or experiencing unexpected hardware faults. A few other people also noted frustrating communication hurdles when trying to obtain basic answers from support representatives or following up on technical queries.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service from the... See more

Service

Reviewers highlight positive aspects of service, praising the fast turnaround times and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, describing representatives as caring and... See more

User experience

Customers report positive experiences with user_experience, highlighting a seamless and straightforward... See more

Product

Customers consistently note positive experiences with product quality and performance. Reviewers mention that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the most caring companies I've ever dealt with. From the first online enquiry to the final installation I received nothing but the greatest support and advice. The installers did a wonderful... See more

Company replied

Rated 5 out of 5 stars

What can I say. Our salesperson made our experience wonderful. His knowledge, guidance and friendly manner made our purchase so easy. No pressure just great advice, nothing was too much trouble for J... See more

Company replied

Rated 5 out of 5 stars

These guys have delivered hands-down, the best customer experience one could ask for! We just got a full heating/cooling ducted system installed for our 91yo Dad. Their team have delivered a peace of... See more

Company replied

Rated 5 out of 5 stars

What a team! Yesterday saw a ducted heated/cooling installation and a solar battery installation. A massive shout out to Michael, who helped me with the heating and cooling. Michael went above and bey... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Air conditioning store
  3. Battery shop
  4. Hot water system supplier
  5. HVAC Contractor
  6. Solar Energy Company

Written by the company

At Carbon Savers, our mission is to empower Australian households to take control of their energy future by transitioning from gas to energy-efficient electric solutions. We specialise in electrifying homes, reducing reliance on gas, and lowering utility costs while minimising carbon footprints.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(282)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a smooth process

Such a smooth process. Everyone I spoke to was super knowledgeable and helpful. From first conversation to fully installed in 3 days.
Installation from Michael and Manny was fabulous. They were both lovely and got the unit installed super efficiently. Really impressed. Would recommend.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Lovely guys good sense of humour

Lovely guys one was fairly cheeky. We’re quick and explained what they were doing. The only thing was one of the guys said I didn’t need the app and if I wanted it I could download it at a later time(he should have helped me download it as this is part of his job). What he did want to help me with is writing his 5 star review to help them win the contest they were in.. priorities hey

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient & Amazing!

Ella supported me through the quote and applying for the solar rebate. She is timely and proactive. Within 2 weeks, my heat pump is installed from start to finish.

The support team Mali & Lowri were efficient and considerate. Booked a slot that worked for me & communicated on time.

The installation team Ryan and Bradey were on time, efficient, polite & explained clearly how the heat hump works and what to maintain. Within 1 hour, the heat pump installation, including rewiring electricity, removing the old gas water heater was done. The warm water also starts to come out 1 hour later.

Amazing work!

Very happy!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Benchmark business

What an overwhelmingly positive experience dealing with Carbon Savers. Initial contact with their sales consultant, Rio.
Rio is an outstanding representative of this company.
Clear and concise product knowledge was obvious with solutions offered and timelines explained.
The rebate applications were seamlessly handled by Rio.
Further along the process l had discussions with other company employees re the installation process and what to expect.
Their installers were brilliant, informed and tidy.
This company, in my opinion, is the benchmark of how a business successfully works with the customer.
Don’t hesitate folks, give them a call!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Brady came

Ryan and Brady came to change our hot water service and Ryan was able to find another fault going with our other hot water service.
They were both very nice and very helpful.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful job by Michael and Manny.

A wonderful job by Michael and Manny.

Michael and Manny did a wonderful job with our installation today. They arrived early, were very efficient, patiently answered all questions and even assisted with the installation and pairing of the app. Excellent service overall.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Dream team - Ryan and Brian

Hey,
Guys showed up,Ryan and Brian as promised on time. Extremely efficient and professional.
Answered all questions with a smile. Easily set up unit and hooked me up to the emerald app.
Up and operational in no time.
Great instal team to work with.
Highly recommended.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Brady whipped it in

Ryan and Brady whipped it in. Did a ripper job! Good on ya fellas.
Managed the complex elements without a drama and got it all sorted. Nice to update the system. Wonderful service. Professional, etc.

24 April 2026
Unprompted review

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