CarBrain Reviews 7,513

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and seamless, highlighting the efficiency of the selling process. Many consumers found the staff to be professional, helpful, and responsive, making the overall user experience very positive. The customer service is frequently described as excellent, with many appreciating the clear explanations and support provided throughout the process. Additionally, people were often satisfied with the price offered for their vehicles, noting that it was fair and sometimes higher than other companies. However, some customers reported issues with the price, mentioning instances where the initial offer was significantly reduced upon vehicle inspection. A few people also felt that the company's practices were unsatisfactory and unsympathetic in these situations.

What people talk about most

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the process. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting an easy, simple, and painless process. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Price

Reviewers express satisfaction with the prices offered, often finding them fair or even surprisingly high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more


Company details

  1. Car dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience!

Olvin Mejia helped me navigate the experience, provided clear instructions, and pick up went smoothly!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process. Olvin Mejia helped me after I accepted the offer and set up a time with the tow company to pick the car up. Within the hour, tow company came, check in hand and car gone! Probably could have gotten a little more money selling it myself. But Carbrain and Olvin took care of it all.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Carbrain is simply the BEST!!!

This is a great company! Banessa, the person I dealt with is professional, thorough, and honest. It is very rare to find a company and their employees today who care about their client. Even after our deal was done she still responded to my queries on the same day. Banessa and Carbrain make it a "No brainer" to deal with them. I can't be any more satisfied with them and their offer and how quickly and smoothly they handled everything. 10 stars across the board. Thank you Banessa and Carbrain for the best experience I could have hoped for. Carbrain is a winner as far as I am concerned.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

CarBrain is absolutely the greatest.I…

CarBrain is absolutely the greatest.I am so impressed with their service. Heidi was wonderful servicing me and Sam did a wonderful job picking up my vehicle in a timely matter. I would recommend CarBrain because they are absolutely amazing.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and a fair price

Thanks to Heidi, this process was a breeze! Thanks to her and Carbrain, the CL500 I had rotting in the driveway is now gone, and removing it was easier than I ever would’ve expected!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Very Successful Transaction in Tough Time

It was a rather frustrating time when our car died very unexpectedly and we were put on a path to salvage anything we could. I reached out to CarBrain and they responded immediately with an offer for us that beat almost all other offers. Once accepted, the entire process was dealt with and we had a check in a couple days.

27 March 2026
Rated 5 out of 5 stars

Such a simple way to sell your car

Such a simple way to sell your car. Give the info , car brain makes all the contacts for you and sets everything up. They are responsive to all questions and are professional and friendly! I even had a question wks after the sale and they responded. Superior company to work with!!!

6 April 2026
Rated 5 out of 5 stars

Good things come to those who wait

The selling process was similar to the companies I've used in the past. The quotes from various competitors were all identical this time. What made the difference was CarBrain followed up with a better offer.

3 April 2026

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