Cardiff & Vale Credit Union Reviews 

113
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Whenever I call the staff are always helpful, friendly and polite. The loan processes are straight forward.Very quick and painless process, all complete within a few hours. Big thank you

Rated 5 out of 5 stars

Emma was amazing. Explained everything looked at affordability, made sure I was making the right choices. Highly recommend they have saved me a lot of stress with money worries. Thank you

Rated 5 out of 5 stars

in 2022 my mother unexpectedly passed - just 3 weeks after completing a court case regarding gaining a SGO. I ended in a financial mess of a situation due to lack of help/support from anyone.... See more

Rated 5 out of 5 stars

I have been a member of CCU for many years. Saving a modest amount each month by standing order really adds up during the year, so I save towards Christmas. It is very easy to withdaw funds using my... See more

Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Loan agency

Written by the company

We provide affordable loans and ethical savings accounts to those who live or work in Wales. Membership is free and we operate on a not for profit basis - any profit we make is used for the benefit of our members who save and borrow with us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

113 reviews

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No recent history of asking for reviews

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4.5

All reviews

(113)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend C&V Credit Union

I have nothing but praise for C&VCU. They are efficient, trustworthy and provide a better approach to financial management than regular banking. I am proud to be a member.

9 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Thanks for taking the time to give our team such lovely feedback - we are proud to have you as a member too!

Rated 5 out of 5 stars

Wonderful resource - highly recommended

Cardiff & Vale Credit Union is a highly worthwhile organisation, offering savings accounts and loans. The team are helpful and provide a more ethical option for those requiring credit or saving services.

8 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Many thanks for your review Matt.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Always smooth transactions and the only time I had to contact them as I had an issue they were great. Highly recommended.

8 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Many thanks for your review Dorine.

Rated 4 out of 5 stars

I use this as it’s a community union…

I use this as it’s a community union helping people in our community. Easy to set up and trustworthy.

7 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Many thanks Stuart - supporting our local community is at the core of our values.

Rated 5 out of 5 stars

When you take out a loan not only are…

When you take out a loan not only are you paying back the loan but your putting money into your savings too. They are great and the staff are amazing

7 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Thanks for the great feedback Claire. Ensuring our borrowers save while repaying a loan is one of our unique loan features which many members find really beneficial.

Rated 5 out of 5 stars

Im with credit union (cardiff & vale)…

Im with credit union (cardiff & vale) which are always amazing supportive & always happy to help.
They dont take much & also get you to save at the time. Amazing.

7 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Thanks Jade - glad to hear you've had great service with us!

Rated 5 out of 5 stars

Awesome Bank

Credit Union is a great way to save, they offer so much as a bank . Staff in Barry Branch are amazing .

7 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Thanks Stephanie - we've passed on your feedback to our Barry team!

Rated 5 out of 5 stars

friendly and helpful way of saving

I have been a member for several years now and they have always been very friendly and helpful. This is an easy way to save, even small amounts, and a better way of borrowing, if needed.

6 August 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Many thanks for your feedback Debra - we will pass on your comments to our team.

Rated 5 out of 5 stars

Fast and efficient

After saving for a year or so I had an unexpected bill. My application to Credit Union was dealt with quickly and a better than bank interest rate was received. The money was in my bank account within days and I certainly recommend Credit Union.

31 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Many thanks for the feedback David - we are glad to hear saving and borrowing with us has helped you.

Rated 5 out of 5 stars

Cardiff and Vale credit union , excellent service

Cardiff and Vale credit union ,have been top notch when it comes to customer service

They have helped with any issuefrom savings to loans
Without falter

Highley recommended for savings and loans

5 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Thanks for your 'top notch' review Matthew - we'll pass this your great feedback to our team.

Rated 5 out of 5 stars

I have been with them from the concept

I have been with them from the concept. Always friendly efficient and professional service. Some one you can trust.

3 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Hi Bern. Many thanks for your lovely feedback and being loyal member of our credit union community from the start!

Rated 5 out of 5 stars

excellent customer service with CVCU

very accessible, fast, user friendly, just very easy & quick in doing what you need to do, with excellent customer service.

3 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Hi Bern. Many thanks for the great feedback, which we'll pass onto our team.

Rated 5 out of 5 stars

Fast and efficient with loans

Have been a member of Credit Union Cardiff and Vale for about 10 years and they have helped me with loans for moving and baby prep. Recently got a loan for new car and it was straight forward and within a few days had the money in my account

3 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Hi Fari. Many thanks for the great feedback which we will pass onto our team. We are glad we have been able to help you, and thanks for being part of our credit union community.

Rated 5 out of 5 stars

Excellent credit union

Excellent credit union, prompt responses, good advice and top class staff. In simple terms, I have tried the rest but Cardiff and Vale are by far the best!

3 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Thanks Terence - your review has given us a smile!

Rated 5 out of 5 stars

Highly recommend have saved and used…

Highly recommend have saved and used credit union for years. very friendly and helpful staff. fast and easy loan application aswell. my children also have acccounts for them to save money.

3 July 2021
Unprompted review
Cardiff & Vale Credit Union logo

Reply from Cardiff & Vale Credit Union

Hi Claire. Thanks for the great feedback, and great to hear you have your children signed up as junior savers too!

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