Ordered from here for a birthday present but never received the order or any communication from the company even after sending three emails. I was lucky I paid through PayPal so was able to get a refu... See more
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After ordering on the 15th feb and then reading the reviews on this page I was worried! I immediately emailed the company thinking I've been scammed! The company never replied to my emails but tod... See more
Company replied
Bought my first air diffusers for my partner and myself. Received the wrong coloured product, emailed customer service twice, no reply or even acknowledgement. Terrible customer service, and lookin... See more
Company replied
Wish I had read these reviews before purchasing anything. I'm always a little dubious anyway when I've never heard of them before, but I'd rather other people know of my problems with them. I never... See more
Company replied
Company details
Written by the company
Diffusers that provide strong, long lasting aroma with designer inspired scents. Maintain a fresh, moisture and odour free vehicle.
Contact info
Unit 10, Tong Park Industrial Estate, Otley Road, BD17 7QD, Baildon, United Kingdom
- info@cardiffusers.co.uk
- cardiffusers.co.uk
Didn't receive my order
I am giving, one star shouldn't be any, as i didn't receive my order sent a few emails but no response back
Didn’t receive my diffuser and when…
Didn’t receive my diffuser and when trying to contact I had no reply sent 4 messages to no avail I would advise anybody to stay clear of this company
AWFUL!
AWFUL!! AVOID AT ALL COSTS!
I purchased one of their diffusers.
It broke within 7 months, I emailed the company 3 times and received no response what so ever!
Useless company
Arrived
I ordered from them and was a little worried based on the reviews that have been left However I did receive my order but the only downside was there were a few missing items. I did contract the company however the customer service seems poor as I have heard nothing back.
Wrong item sent out
Wrong item sent out, and no response when I emailed their support email. Yet still being bombarded with deal emails and the like. The item I did receive was almost identical to their competitors but have to fill it yourself. Both the fragrance and the diffuser were incorrect.
Happy with the package I got except I…
Happy with the package I got except I ordered a black diffuser and was sent rose gold which I don’t like
Do not waste time and money
Do not waste time and money, stay away, bunch of scammers didn't receive anything at all.
Don’t think there well made because they malt after being use 24/7
Don’t think there well made because after a couple of weeks of use it melts I have bought 4 and they all melt think the plastic should be made thinking to withstand the heat of at least be able to be switched on 24/7 with out melting
Avoid at all costs
Absolutely attrocious company to deal with. Package arrived looking like it had been opened and then resealed again, the bottom half of the diffuser was completely missing so, unusable. Contacted the company and they eventually got back to me after a fortnight and offered me a refund. I accepted but still waiting after a month of being offered. Will have to go through my bank to get it back. AVOID at all costs!!!!!
Stil waiting and lack of customer service.
Ok. I am giving you a 1 star at this time as I have not received my order which was just over a week again. I have emailed you twice for an update using the email address and then using your website and you have still not answered me. I also paid via PayPal which I noticed does not belong to Car Diffusers and when speaking to the number on the PayPal account, they tell us that its nothing to do with them, yet they take the money on your behalf. Now a tracking number was finally provided which is saying they are waiting for the parcel from the sender. If You cannot resolve this by the end of the week. I will be contacting Paypal next for a refund. The customer service from you is terrible with no communication. Please do not tell us you have hundreds to go through as then you would be currently understaffed to handle such a high volume of business.
Very poor all round
CD12619
CD12619
SCAM COMPANY. PLEASE DO NOT USE.
i ordered multiple items and only 1 arrived.
no reply to countless emails. I've lost my money to this sham company. no one should ever use
i want my money back!!
Terrible experience terrible product
Terrible experience terrible product, after ordering they made me wait 2-3 weeks! If i was not to chase up i would have not find out, they than told me its not in stock and i can get a refund. After giving them a chance I waited bit more and after using 1 month humidifier in the car it started leaking and cracked. They say put 7-8 drops in water i had to put at least 15 to smell even a tiny bit. Waste of money terrible product, made in china for £2-3 and sold than from them for £30-£40 !!
Fast delivery
Fast delivery, easy website to understand
Will definitely order from here again
I am still waiting for an order I…
I am still waiting for an order I placed nearly a month ago, I have sent over 10 emails to this company with no reply or acknowledgement, I have messaged them on all their social media pages with no response either, I am beyond annoyed!!, I now have been advised that the parcel has been lost and was never recieved by the parcel company they use. As a consequence MY money has been lost with no item. I am upset and annoyed and wish for the company to give me my money back. Avoid at all costs.
Avoid at all cost’s
Placed an order and couldn’t wait for it to arrive So my car could smell gorgeous . When the order did arrive it was not what I placed , I sent a email explaining this and they asked for me to send a photo of what I did receive . I did this and now they have not responded to me . I have sent a few email’s and they just ignore.!!!!!
Please do not buy from them . Since then I have looked around and you can get the same items they are selling at a fraction of the cost with better customer service .
Dreadful service took two months to…
Dreadful service took two months to arrive! Not a single
Response to 10 emails sent to their email address. Would never buy off them
Again!
Shocking company with shocking delivery…
Shocking company with shocking delivery policy. Customer services is none existent. Stay away from these con artists
I ordered quite a few items totalling…
I ordered quite a few items totalling £80 but one diffuser from my order was missing I tried to email and no reply
Great company, great prices
I’ve purchased a couple of items from Car Diffusers and they have been spot on. The items arrived as expected and there oils smell great. Now going to purchase their spray to see if that’s as good as the oils and I’m guessing it will be.
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