Amba the chat operative was excellent in every way, but I feel very let down by Cardone money in all aspects of them moving my account to think money. There has not been enough information, there is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Card One banking Liam Braisdell Customer Services was FANTASTIC he has helped me with the terrible experience I have had with a fraud on my account. He has gone the extra mile and reassured me in... See more
Company replied
I’ve used Cardone for over 10 years and never had a single issue. Their service has always been excellent from start to finish. I recently closed my account after hearing they’re moving to a new provi... See more
Company replied
Once again I have experienced outstandingly good service, today from Amba, but every single person at Card One Money with whom I have had contact these past 14 years has been a shining example of what... See more
Company replied
Company details
Written by the company
At Card One Money we’ll help you manage your money. Get a basic account with no credit checks and a prepaid card.
Contact info
United Kingdom
- cardonemoney.com
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great communication
Great communication, helped with evrything i asked about
8 September 2025
Unprompted review
Reply from Card One Money
We are happy to hear that our communication was helpful and addressed your needs. Thank you for your positive feedback!
I contacted customer service for a…
I contacted customer service for a second time about the same issue and it is fair to say that I was more than a frustrated. The advisor took the wind right out of my sails and solved the issue in the first sentence.
8 September 2025
Unprompted review
Reply from Card One Money
We appreciate you sharing your experience. We're happy to hear that the advisor resolved the issue quickly. Thank you for your feedback.
No problems with them
No problems with them. They are easy going and accept people. Unlikely other nasty banks full of issues!
5 September 2025
Unprompted review
Reply from Card One Money
We're happy to hear that you find us easy to work with and accepting. We appreciate your positive feedback and are glad you enjoy your experience with us.
I have been with card one for 7 years…
I have been with card one for 7 years and the service has improved over the years.
3 September 2025
Unprompted review
Reply from Card One Money
We appreciate your seven years of loyalty and are glad our service improvements have met your expectations. Thank you for your positive feedback!
Have had my account locked for 2 weeks…
Have had my account locked for 2 weeks now asked for more information which I give on phone and was told I would be contacted which i havent been.
All because I had 190 sent to my account. Sort it out?
25 August 2025
Unprompted review
Reply from Card One Money
We're very sorry to hear about the trouble accessing your account and the lack of communication. We appreciate you bringing this to our attention, and we'll look into this right away.
Dere was so nice over the phone best…
Dere was so nice over the phone best customer care ever experienced, she will be the reason to stay with cardonemoney.
2 September 2025
Unprompted review
Reply from Card One Money
We're happy to hear that you had such a positive experience! We appreciate you mentioning the excellent customer care provided. It's great to know that it resonated with you.
The staff are always helpful and…
The staff are always helpful and courteous and i was assisted by Ryan today who was particularly helpful and prompt in organising some company bank information to be sent to me . A top service from him in august 2025.
28 August 2025
Unprompted review
Reply from Card One Money
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and the information was sent promptly. Thank you for your positive comments.
Fast professional service from Ryan
Spoke with Ryan today to address some queries. Service highly professional, fast and customer orientated, consistent with service received over past eight years - thanks
28 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that you consistently receive professional and customer-oriented service. Thank you for sharing your positive experience over the past eight years; we appreciate it!
No fuss and my question was answered…
No fuss and my question was answered very quickly
23 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that your question was answered quickly and without any hassle. Thank you for your positive feedback!
Reply from Card One Money
We're happy to hear that you received great service and a fast response. Thank you for your positive feedback; we appreciate it.
1st I would like to say a huge huge…
1st I would like to say a huge huge thank you to Ryan for his patience and his help throughout. He is a huge asset to your team he kept his poise and patience throughout eventhough I kept getting it wrong and making mistakes I came off the call calmer than when I 1st,stated. Once again thank you Ryan. 10 10 on every aspect. Xx
19 August 2025
Unprompted review
Reply from Card One Money
We're so happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance provided; it's great to know that they were so helpful and patient. Thank you for taking the time to share your feedback.
Incoming payments
Some customers had been having difficulty making payments into the COM account. I had a discussion with Olivia, who answered my query promptly, courteously, and accurately. Good service, much appreciated.
19 August 2025
Unprompted review
Reply from Card One Money
We appreciate you bringing the payment difficulties to our attention. We're happy to hear that the query was answered promptly, courteously, and accurately. Thank you for your positive feedback!
Treated with patience & respect by Ryan at all times
Due to a head injury i received it makes it hard to process new information but Ryan who was able to talk me through how to complete transactions on my debit card as these have changed. His patience & ability for me to remain calm was a testament to his personality & I would recommend him to anyone who needs calm & patience to assist them with any queries regarding their account. He was exceptional with me today.
18 August 2025
Unprompted review
Reply from Card One Money
We appreciate you sharing your experience. We're so happy to hear that our team member provided exceptional support and patience while assisting you with your transaction queries. We value your recommendation.
Hello
Hello, I have received a email about Card One Money closing down and to find a bank by Sept 30th, I am pretty sad about this as it has been a great bank. Can anyone explain why this is happening.
Thanks, Cilla
15 August 2025
Unprompted review
Reply from Card One Money
We acknowledge your disappointment regarding the closure and appreciate that you found the services valuable. We are sorry for any inconvenience this may cause and thank you for your feedback.
Prompt attention and helpful
Prompt attention and helpful, thank you Lesley
14 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our attention and help were beneficial to you. We appreciate your kind words and thank you.
Having a better understanding
I went on to online chat, I was amazed how quick the response was.
It was clear and I had a better understanding about my account.i did have alot of questions.everyone of them was answered.
8 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our online chat provided such a quick and clear response. We're glad we could answer your questions and improve your understanding of your account. Thanks for your feedback!
I was helped by Liam today
I was helped by Liam today. He was very quick and precise, no faffing around just gave me the information I needed and done.
8 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that you had a great experience! We appreciate your feedback and are so glad the information provided was helpful and efficient.
Just really easy to deal with and ask…
Just really easy to deal with and ask questions etc
7 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that your interactions with us were easy and helpful. Thank you for your positive feedback!
Highly recommend Card One Money
On the occasions I have had to speak to a customer service representative I have always had the best service, with friendliness, humour and knowledge. I have banked with COM for years now, I love it. Easy to use, no frills, no hidden charges, just a simple to use banking app.
4 August 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our customer service representatives have consistently provided you with excellent support. It's great to know you appreciate our easy-to-use banking app and straightforward approach. Thank you for your long-standing loyalty!
I'm abit disappointed with this bank…
I'm abit disappointed with this bank due to the email I received saying they have decided to stop all banking services on the 25th September 2025. And I've still not heard anything regarding a withdrawal from an ATM in Wales when I live in Sheffield. They provided a very good banking service
21 July 2025
Unprompted review
Reply from Card One Money
We appreciate your feedback. We're sorry to hear about the notification regarding the cessation of banking services and the ATM withdrawal issue. If you would please email us with your account number. We'll investigate the ATM matter promptly. We value your past custom.
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