Amba the chat operative was excellent in every way, but I feel very let down by Cardone money in all aspects of them moving my account to think money. There has not been enough information, there is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Card One banking Liam Braisdell Customer Services was FANTASTIC he has helped me with the terrible experience I have had with a fraud on my account. He has gone the extra mile and reassured me in... See more
Company replied
I’ve used Cardone for over 10 years and never had a single issue. Their service has always been excellent from start to finish. I recently closed my account after hearing they’re moving to a new provi... See more
Company replied
Once again I have experienced outstandingly good service, today from Amba, but every single person at Card One Money with whom I have had contact these past 14 years has been a shining example of what... See more
Company replied
Company details
Written by the company
At Card One Money we’ll help you manage your money. Get a basic account with no credit checks and a prepaid card.
Contact info
United Kingdom
- cardonemoney.com
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Had a amazing person called Olivia…
Had a amazing person called Olivia today that help me out a lot and they were very professional. Highly recommend
2 July 2025
Unprompted review
Reply from Card One Money
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team member was able to help you.
Excellent effective communication to…
Excellent effective communication to resolve query.
27 June 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our communication helped resolve your query effectively. Thank you for your positive feedback!
I cannot praise the Equals Money Team enough!
I cannot praise the Equals Money Team enough! Always professional and helpful and ALWAYS solve whatever problem or issue I have. Spoke to Ryan again - this guy is fabulous - so polite and efficient. Thank you all.
12 June 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our team consistently provides professional and helpful support. It's great to know that we always resolve any issues you have. Thank you for your positive feedback.
My Card did not work several times
My Card did not work several times
A few days later a girl called yo ask about payments I made out of the account. They decided to have a review. I'm still waiting. Avoid them at all cost they are a bunch of amerteurs
10 June 2025
Unprompted review
Reply from Card One Money
We regret that you experienced card issues and a delayed review. We appreciate you bringing this to our attention. We'll look into these concerns. Thanks for your feedback.
My problem was sorted instantly
My problem was sorted instantly . Cannot fault it at all. Thank you Olivia .
19 June 2025
Unprompted review
Reply from Card One Money
We're happy to hear that the issue was sorted out promptly. We appreciate your feedback and are so glad we could help you!
Excellent customer service and account…
Excellent customer service and account works perfectly well.
1 May 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our customer service met your needs and your account is working well. Thanks for your feedback.
always helpful
Ryan from Card one has been has been brilliant! all the staff are always very helpful cannot fault them.
2 June 2025
Unprompted review
Reply from Card One Money
We appreciate your positive feedback! We're happy to hear that our staff has been helpful. Thank you for taking the time to share your experience.
Cancelled my card
I lost my bank card over the weekend, got in touch via live chat, and he cancelled it straight away, the service was quick and he was very helpful. Thank you
2 June 2025
Unprompted review
Reply from Card One Money
We're happy to hear that our live chat service was able to quickly cancel your bank card and provide helpful assistance. Thank you for your positive feedback!
I’ve been with cardone money for quite…
I’ve been with cardone money for quite some time they are always able to resolve any issues caused but I do think they should have an emergency cash option for when you lose your bank card and I think it is quite expensive to transfer your money the same day
Other than that everything is okay!
30 May 2025
Unprompted review
Reply from Card One Money
We appreciate your feedback and are glad we've been able to resolve your issues. We understand your need for an emergency cash option and same-day transfers at a lower cost. We'll consider your suggestions as we improve our services. Thanks again!
There just helpful when you need themcancel a direct debit
There just helpful when you need them
30 May 2025
Unprompted review
Reply from Card One Money
We appreciate you taking the time to share your positive experience!
Reply from Card One Money
Hi, thank you so much for your 5-star review! Should you need
anything further in future, please get in touch!
Robbery
So this company are absolutely diabolical!!!.not only do they charge you £12:50 a month if you want to send a same day bank transfer they charge you £7:50!!!! Yes £7;50 it's absolutely daylight robbery, or you can send it for free which then takes 5 days to arrive to the person's accout! Id rather hide my money in my boxers draw avoid these like the plague absolutely vile theifs
23 May 2025
Unprompted review
Reply from Card One Money
I am sorry to hear of your dissatisfaction with the account fee’s. Whilst we cannot stop the Monthly fee of £12.50 you can load your card for free and send next day payments for free, as long the payment is made online before 4.30 it will arrive the next working day. If you feel you would like more information about the account please contact us so we can discuss this further with you.
fast response to query
fast response answered quickly when asked a question very polite
23 May 2025
Unprompted review
Reply from Card One Money
Hello, thank you so much for your review! It's great to hear we have been able to resolve your issue, if there's anything further, we can assist you with in future, please get in touch! Thanks
Ryan was an excellent help +rep
22 May 2025
Unprompted review
Reply from Card One Money
Hi, thank you so much for leaving a review about our customer
service agent! We're so pleased he resolved your issue for you!
Olivia was fantastic
Olivia was amazing at explaining and sorting everything with my account, she was so professional and lovely, what a understanding and informative lady, just loved the call with her, I hope you see this, thank you Olivia
16 May 2025
Unprompted review
Reply from Card One Money
Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Card One Money. It's great to get feedback like this from our customers so we can continue to improve our service.
I get good support and i am happy
I get good support from Lucy and i am happy, thanks
14 May 2025
Unprompted review
Reply from Card One Money
Hi, thank you so much for leaving a review about our customer
service agent! We're so pleased she resolved your issue for you!
Me and social media don’t get on
Me and social media don’t get on well I needed to send some statements via internet I got confused stressed anyway I asked a gent Ryan if he could post me the statements he was so helpful my dress and anxiety was gone in minuets he has arranged for the statements to be posted to me he was considerate and very kind so helpful THANKYOU Ryan
10 May 2025
Unprompted review
Reply from Card One Money
Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Card One Money.
Reply from Card One Money
Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Card One Money.
Bad bank and will be closing my account…
Bad bank and will be closing my account hassle transfer money over they took my money out my account
9 May 2025
Unprompted review
Reply from Card One Money
I am sorry to hear of your dissatisfaction. If you feel you would like more information about the account and how it works please contact us so we can discuss this further with you.
Brilliant help and support.
7 May 2025
Unprompted review
Reply from Card One Money
Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Card One Money.
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