CardTrader Reviews 1,914

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and the innovative CardTrader Zero system, which allows for bulk purchases and consolidated shipping, saving on costs. Many people highlight the excellent customer service, noting the team's helpfulness, responsiveness, and dedication to resolving issues, even going above and beyond in complex situations. However, some people were dissatisfied with the delivery times, describing them as very slow and often exceeding the indicated estimates. There were also occasional reports of orders being lost or delayed, and a few customers experienced issues with customer service, citing slow responses or a lack of solutions.

What people talk about most

Service

People report positive experiences with service, particularly praising the CardTrader Zero service for its... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast delivery, with... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the ease of... See more

Order

Consumers have mixed experiences with orders. Many reviewers praise the ease and safety of ordering, with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sería genial contar con un buscador de cartas dentro de las compradas por CT Zero. Cuando tengo dudas de si ya he comprado alguna carta, tengo que mirar una por una en toda la lista. It would be grea... See more

Rated 4 out of 5 stars

Website is well made and user friendly. Customer support answered quickly and help solve my issue. Cardtrader Zero concept wasn’t clear for me, despite reading everything I could beforehand. After... See more

Rated 4 out of 5 stars

Overall a great platform, prices of single cards are higher on average than on other platforms, but with the zero service I saved a ton of money on shipping. One shipment got lost in the mail, bu... See more


Company details

  1. Game Shop
  2. Trading Card Shop

Written by the company

Buy and sell collectible game cards, like Magic, Pokèmon, Digimon and Yu-Gi-Oh.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Replied to 26% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Cardtrader Zero experience was great

Cardtrader Zero experience was great. Great app to manage everything from selection to ordering cards. Cardtrader Zero is a fantastic idea. Let's see if the order and everything else get processed well, but it's been a great experience so far.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Big Scam especcially if you are a…

Big Scam especcially if you are a seller.

23 November 2025
Unprompted review
CardTrader logo

Reply from CardTrader

Hello,
we’re sorry to hear about your experience and we are always committed to supporting our customers in the best possible way.

We attempted to contact you through the tools provided by Trustpilot in order to collect the information needed to assist you, but unfortunately we did not receive any response. Without these details, we are unable to verify the case or take concrete action.

That said, we remain fully available to help you. We kindly invite you to reply with the requested information or to contact us directly through our official channels, so we can review the situation and work towards a solution.

Best regards,
The CardTrader Team

Rated 1 out of 5 stars

admin cancelled order without my agreement

I ordered a card that is in high demand and the seller tried to cancel the next day, the card has already risen over 10 euros over night so obviously i declined the request. Another day later i saw that an admin just cancelled the order without my agreement. This is a TERRIBLE way to treat your buyers and i would highly recommend to never use this pathetic website

19 November 2025
Unprompted review
CardTrader logo

Reply from CardTrader

Hi Julian,
we’re sorry to hear about your experience and we are always committed to supporting our customers in the best possible way.

In this specific case, the seller has left the platform and was therefore suspended. As a result, the direct order was cancelled.
We’d like to confirm that the amount paid is still available on our platform: you can use it for new purchases or withdraw it at any time.

For future orders, we would also like to suggest CardTrader Zero, a system designed specifically to prevent situations like this. If a seller is unable to ship your item, we automatically arrange a replacement at no extra cost to you—any additional expenses are covered by the original seller.

We sincerely hope to see you shopping with us again soon.

Best regards,
The CardTrader Team

Rated 1 out of 5 stars

Dismissed my ask and details and told…

Dismissed my ask and details and told me to be patient. They have tracking for ups and all that has been done is the label has been printed. The support person told me has been shipped and when asked to confirm i was told be patient, after a month of waiting and several months of the cardds to arrive to the warehouse. No response back after a rather irritated response from an email sent to me quoting their TOS and telling me to be patient. All i asked for was visbility on my package being dropped off as all the tracking has said for a month is "printed label" no dropoff or anything on a pile of cards around 100 bucks. It isn't the cost, just the straight ignoring of my issue when askinng general questions of confirming the dropoff. This is also my very first package from them, I would not recommend their service if the support response is to just quote TOS and say be patient.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Card Trader zero is pure genius!

The idea of a warehouse of card and clearing the client from the hassle of getting different providers into one place is just genius. Is a very robust way of buying from many people and getting one shipment with all.

14 November 2025
Unprompted review
Rated 4 out of 5 stars

I loved shopping with this service

I loved shopping with this service, it was even better since I managed to add more cards to my order that I had forgotten. I only wish it was simpler to chose other versions of a card just so that I could filter by date of arrival, otherwise perfect service!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick Customer support

I ran into issues concerning being logged out of my account and received help from their customer support within 48h. Got valuable help from Donny, couldn't recommend this service enough. Perfect for anything TCG related

5 November 2025
Unprompted review
Rated 1 out of 5 stars

They use to send to Serbia via…

They use to send to Serbia via CardTrader Zero and now i need to use servirse online for them to send the cards to them and then to me witch became very expensive and i stoped using them.
Allso my first account got hacked and i wrote a ticket to get it back that went nowere.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Lots issues with cardtrader.com

I've had various issues with card trader. From incorrect cards being sent through card trader zero, as well as them not being able to find replacements when ordered through zero, to literally months of waiting for them to source a card. My biggest gripe is they issue credits on failed orders that are less than the original order (order for 81 and change and they credit back 77) you have to email and threaten to charge back to get a proper refund. They issued me credits with reference numbers and then banned/suspended my account, so I can't verify the refunds were correct. Nightmare of a company to deal with.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Doubts but now I’m a believer!!

Early on I had my doubts but after working with Donny and Marc. There continued communication and attention to by orders have left be a believer in CardTrader. I will continue to utilize this platform to purchase more of my one piece collectible tcg. Shoutout to Marc for his additional attention to detail to revising the accuracy of my products prior to shipment

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Astronomic shipping charges

I paid 88$CAD of shipping and fees for a 245$ 17 cards order. Innitial 8$ shipping to warehouse, than 53$ UPS (registred no choice over certain amount) and 27$ import charges. Support told me I can't split order to reduce the treshold for registred shipping and was not abble to put my cards from the warehouse for sale cause it was asking me to ship the cards to them even tho they where already in warehouse... I wish shipping prices would have been better advertised before I paid first step of my order and seller's side more user friendly. Was my first and last transaction with this service but note that in my case it was oversea shipping to Canada so Europe shipping must be way cheaper!

27 October 2025
Unprompted review

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